Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83933 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 3, 2015 — Rated 9 out of 10 by Bonnie Duckett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A really good job was done and happy with results. Also Keith, guy who came and cleaned our carpets, was very courteous.

Report a concern   January 3, 2015 — Rated 10 out of 10 by Joan Tengowski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great pricing, good cleaning job!

Report a concern   January 3, 2015 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green, fast service, very pleased!

Report a concern   January 3, 2015 — Rated 10 out of 10 by Trew Wood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Polite. Understanding what I needed. A good value.

Report a concern   January 3, 2015 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Getting an appointment originally seemed difficult during the holiday season, but the service representative understood my concerns and accommodated an immediate request/need and sent a very capable and polite representative to my house to clean several rooms. The technician was at my house within 3 hours of talking to the scheduling representative. My carpets look great now!

Report a concern   January 3, 2015 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, professional, efficient, reliable service.

Report a concern   January 3, 2015 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals!

Report a concern   January 3, 2015 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I would like to comment on your tremendous tech Ricardo. I was so impressed with him and the way he took care of our needs. He was very professional and friendly. You have an excellent employee.

Report a concern   January 3, 2015 — Rated 10 out of 10 by Andre Ellis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech arrived at the scheduled time on time!! WOW!!!

Report a concern   January 3, 2015 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly and did an awesome job. We were very satisfied.

Report a concern   January 3, 2015 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly & professional technician named Jesus. He did a great job and got our rugs and dinner chairs very clean.

Report a concern   January 3, 2015 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promo, courteous service. Environmentally safe products.

Report a concern   January 3, 2015 — Rated 8 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpet was treated for cat urine, but I can still smell it. For the cost of the Flash treatment, I expected a better result.

Report a concern   January 2, 2015 — Rated 10 out of 10 by Barbara Ralston Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tecnician was very nice, explained the process well, was timely, and got out stains from the carpet.

Report a concern   January 2, 2015 — Rated 9 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No Chemicals

Report a concern   January 2, 2015 — Rated 0 out of 10 by L.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I thought my operator Justin did a very good job in cleaning the carpets. We had a miscommunication on the cost of cleaning two rugs, though. He indicated they would be a small additional fee. At checkout, the "small" additional fee was $275. That's a lot of money to me.

Report a concern   January 2, 2015 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very satisfied with our carpet cleaning

Report a concern   January 2, 2015 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looked amazing.

Report a concern   January 2, 2015 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service, great cleaner and customer care.

Report a concern   January 2, 2015 — Rated 10 out of 10 by Bill Dasch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man who did the carpet was excellent! He explained everything, pointed out potential problems, did no try a hard sell on extras, was prompt and the carpet looked great! All I can say is he represented your company well!!!!!

Report a concern   January 2, 2015 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are extremely friendly and professional. I also love the way my carpets look!!

Report a concern   January 2, 2015 — Rated 0 out of 10 by W.A.V.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

carpets are still dirty, have stains, took 2 days to dry. Technician copied security code from back of our debit card.

Report a concern   January 2, 2015 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time service and very clean carpets afterward. thank you.

Report a concern   January 2, 2015 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   January 2, 2015 — Rated 9 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pleased with explanation of equipment and serviceman's attention to detail on the job

Report a concern   January 2, 2015 — Rated 7 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Please call us. We have a large spot that wasn't there before our cleaning on 12/31. We have used your company for years and have been very satisfied and have recommended you, but this time we have a new spot that needs to be worked on. Please call us at Phone number removed. Thanks.

Report a concern   January 1, 2015 — Rated 7 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The service was good, however I never received my receipt that they told me they would email(I called about it after and they told me they sent it again, I never received it. Zerorez obviously has my email correct since I have received this survey!)

Report a concern   January 1, 2015 — Rated 10 out of 10 by Lynn Pierce Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You came the same day I called...and it was NYE day. Impressive!

Report a concern   January 1, 2015 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric Stoker was our technician. He was wonderful. Very courteous & efficient. We had massive pet urine odors on numerous throw rugs. One rug seems to be great, no issues. One rug still has a bit of a urine smell, the other two I believe got rid of the smells but there were a couple of stains on light areas of the rug that just wouldn't come out. I truly believe there are just some stains that are permanent. My upstairs carpet had some areas that were highly stained with urine odors only. They seem to be done well. I might want the one large area rug specially pet treated again to see if it could be completely odor removed. This is my third time to use Zerorez and I am pleased for the most part!

Thank you, Eric!

Report a concern   January 1, 2015 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who showed up to clean our carpet was very honest and extremely polite. Our carpets look great!


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