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based on 83933 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
on time, and very professional.
It all started with Jimmy Lakey. He was awesome in how he dealt with my wife and I. He was knowledgeable in the "science" as he explained the ph levels waters he cleaned with. All I know is, we were ready to place the carpet, and now we're glad we gave Zerorez a try! Carpets looks great!!!
Very friendly technician.
Quick service, but thorough.
Competitive pricing.
the rugs always look great when they are cleaned. Staff very prompt
Everywhere, the carpet was great, except for my daughter's bedroom. The carpet in her room as well as the stairs feels hard, and crunchy. Why is that? What can be done to fix it?
This last time a few spots did not come out. There is a chance that they cannot come out, but the last time Zerorez came out all spots came out.
Hoe clean my carpets sre
Friendly and pleasant representative who did the work. He partiently explained the process he would be using. Carpets look great.
William was amazing and so nice. There was some very old stains. Didn't think they would ever come out. They did come out. Everything looks wonderful.
Not only was the service provided wonderful, the technician, Paul, was excellent, courteous, and extremely professional! We will definitely use your services again.
Very helpful customer service
Service was prompt, fast, professional, and clean.
They do exactly what they say they will do - remove pet odors and stains!
You do a great job, and I liked the 20% discount.
friendly, polite, respectful of me and my property, great job!
The technician worked diligently in my carpet! He had an awesome personality and did a great and meticulous job! He even was able to come earlier than my scheduled appt which was awesome!' Thanks zerorez!
Quality product with no residue. Good service.
Excellent carpet cleaning results. Great customer service.
There is one issue that you will wish to change in order to maintain customer confidence. There was a $10 fuel charge assessed after the service was completed. The initial marketing did not include this charge. Therefore, you are starting to travel down a slippery slope of dishonesty and lack of integrity. Please change this "bait and switch" policy as soon as possible. It will be better for your company in the long run.
pure, no residue, honest and straightforward
Per the advertisements, Zerorez does not use chemicals.
I have used your services many times and have always been very satisfied with the work. Your people are really courteous as was Ricardo who came to my home today. In fact, he told us about vent work which we have scheduled for Friday week. Hope he has an opportunity to come again.
I like the fact that the product is environmentally friendly and doesn't leave the carpets/floors with a residue or feeling stiff and sticky.
Technician was efficient and knowledgeable.
Results. Casey Parker did a great job
The carpet is clean! The technician was pleasant, appeared early (yea) for the appointment, listened to our problems and concerns and did the job accordingly. All left the process with smiles! It doesn't get any better than that.
The customer service recived from the tech. The communication in scheduling my emergency clean and just everything aout zerorez. I am a "repeat offender" and I love it. I had to have surgery on Tuesday 12/30, it got the appointment for the 29th. How kewl was that?
mj
The associate was early, arrived when forecast, and did an excellent job of cleaning our carpets.
I didn't have any stains on my carpet, and was really only concerned with an odor that was left behind by the previous owner's dog. The treatment I was given did not work, and the other option of a controlled flood isn't a viable option since replacing the carpet would be more cost effective.
Friendly service, got the job done.

Clean non-chemical carpet cleaning. Simplicity at its' best.