Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83933 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2015 — Rated 10 out of 10 by Ginny Grand Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean non-chemical carpet cleaning. Simplicity at its' best.

Report a concern   January 8, 2015 — Rated 9 out of 10 by Elizabeth Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time, and very professional.

Report a concern   January 8, 2015 — Rated 10 out of 10 by James Fisher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It all started with Jimmy Lakey. He was awesome in how he dealt with my wife and I. He was knowledgeable in the "science" as he explained the ph levels waters he cleaned with. All I know is, we were ready to place the carpet, and now we're glad we gave Zerorez a try! Carpets looks great!!!

Report a concern   January 8, 2015 — Rated 9 out of 10 by Kari Guffey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly technician.
Quick service, but thorough.
Competitive pricing.

Report a concern   January 7, 2015 — Rated 10 out of 10 by K.A.D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the rugs always look great when they are cleaned. Staff very prompt

Report a concern   January 7, 2015 — Rated 5 out of 10 by Z.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Everywhere, the carpet was great, except for my daughter's bedroom. The carpet in her room as well as the stairs feels hard, and crunchy. Why is that? What can be done to fix it?

Report a concern   January 7, 2015 — Rated 8 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

This last time a few spots did not come out. There is a chance that they cannot come out, but the last time Zerorez came out all spots came out.

Report a concern   January 7, 2015 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hoe clean my carpets sre

Report a concern   January 7, 2015 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and pleasant representative who did the work. He partiently explained the process he would be using. Carpets look great.

Report a concern   January 7, 2015 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

William was amazing and so nice. There was some very old stains. Didn't think they would ever come out. They did come out. Everything looks wonderful.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Amelda Pierre Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not only was the service provided wonderful, the technician, Paul, was excellent, courteous, and extremely professional! We will definitely use your services again.

Report a concern   January 7, 2015 — Rated 10 out of 10 by H.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful customer service

Report a concern   January 7, 2015 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was prompt, fast, professional, and clean.

Report a concern   January 7, 2015 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do exactly what they say they will do - remove pet odors and stains!

Report a concern   January 7, 2015 — Rated 10 out of 10 by Charlotte Duke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do a great job, and I liked the 20% discount.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Peggy Walpert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly, polite, respectful of me and my property, great job!

Report a concern   January 7, 2015 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician worked diligently in my carpet! He had an awesome personality and did a great and meticulous job! He even was able to come earlier than my scheduled appt which was awesome!' Thanks zerorez!

Report a concern   January 7, 2015 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality product with no residue. Good service.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Barry McKeown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent carpet cleaning results. Great customer service.

There is one issue that you will wish to change in order to maintain customer confidence. There was a $10 fuel charge assessed after the service was completed. The initial marketing did not include this charge. Therefore, you are starting to travel down a slippery slope of dishonesty and lack of integrity. Please change this "bait and switch" policy as soon as possible. It will be better for your company in the long run.

Report a concern   January 7, 2015 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

pure, no residue, honest and straightforward

Report a concern   January 7, 2015 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Per the advertisements, Zerorez does not use chemicals.

Report a concern   January 7, 2015 — Rated 10 out of 10 by M.A.W.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used your services many times and have always been very satisfied with the work. Your people are really courteous as was Ricardo who came to my home today. In fact, he told us about vent work which we have scheduled for Friday week. Hope he has an opportunity to come again.

Report a concern   January 7, 2015 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that the product is environmentally friendly and doesn't leave the carpets/floors with a residue or feeling stiff and sticky.

Report a concern   January 7, 2015 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was efficient and knowledgeable.

Report a concern   January 7, 2015 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results. Casey Parker did a great job

Report a concern   January 7, 2015 — Rated 10 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is clean! The technician was pleasant, appeared early (yea) for the appointment, listened to our problems and concerns and did the job accordingly. All left the process with smiles! It doesn't get any better than that.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Jon Fewell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service recived from the tech. The communication in scheduling my emergency clean and just everything aout zerorez. I am a "repeat offender" and I love it. I had to have surgery on Tuesday 12/30, it got the appointment for the 29th. How kewl was that?
mj

Report a concern   January 7, 2015 — Rated 10 out of 10 by Thomas McElvoy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The associate was early, arrived when forecast, and did an excellent job of cleaning our carpets.

Report a concern   January 7, 2015 — Rated 5 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I didn't have any stains on my carpet, and was really only concerned with an odor that was left behind by the previous owner's dog. The treatment I was given did not work, and the other option of a controlled flood isn't a viable option since replacing the carpet would be more cost effective.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Kathryn Baker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service, got the job done.


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