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based on 84678 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They clean well and dry fast. I was really impressed with the free tile cleaning I had, but to do all my tile is rather expensive.
Your service techinican, Kyle was extremely nice and gave me some good tips!
You could respond to email. At all.
Technician was respectfull & courtious, product was fair but outrageously expensive, then after all was done, right in the middle of my living room was within hours a stain returned faster & darker then ever before . Someone needs to contact me, please. Phone number removed. I realize that I chose a less expensive option but it still cost $200 for an hours work, for a very small apt.
The carpets always look great afterwards
I was pleased that you sent another technician when I wasn't happy with the first results. It looks much better now.
You guys always do a great job and its healthy with no chemicals. Very happy with Zerorez!
Very clean, very professional, technician had a great personality.
Your process is chemical-free and leaves my carpets clean and renewed. Your technicians are professional and pleasant. Your prices are very reasonable.
Everyone was very knowledgeable and friendly
Our technician was very professional and helpful. My carpets are very clean.
no chemicals
Clean and faxt
proactive appointment confirmation, could you send a text, I don't check e-mail more than once a day
The first problem I was told the price of the carpet cleaning was $29.99 per room and you guys would guarantee the carpet to come clean and the stains would be removed. When the technician arrived he told me my house stunk and that my carpets would not come clean unless I put a deodorizer down which would cost me an additional $60 per room so basically $90 per room. I asked him about prices for tile cleaning tile and he acted as if he did not want to be working. The carpets and tile he did clean looked just as bad after he was done as they did before he started working on them. I could not tell any difference on the tile it looked like he just put water on the floor. The carpets were very wet afterwards and took a very long time to dry. The technician was finished about 1030am and the carpets were still wet at 10pm that night. My wife posted a posting on your Facebook page and was told a representative was going to call her back shortly and she never received a call. After the technician left I called and asked to speak with a supervisor and a gentleman Jeff answered the phone and said he was the supervisor in charge. He was very rude and had absolutely no customer service skills. Jeff told me I got what I paid for and if I wanted a better job done I should have paid for the upgrades. Jeff also told me Zerorez does not guarantee their work unless you pay for the upgrades. I explained to Jeff I was not happy with the service I received and he told that was not his problem that the technician did the job he was paid to do. I think this is false advertisement and that you technicians need to be a little more customer friendly. The last thing I called and made the appointment about 3 weeks out and specified I had to have an early morning appointment when they called me they gave me a late evening appointment. I had to call back and argue with the representative to get it changed and they were not going to change the appointment until I told them I was going to cancel it. This was a very bad experience and will tell all my friends and family about the service I received and will never recommend or use your service again. I will also be filing a complaint with the Better Business Bureau.
great service and great technicians
very thorough and the gentlemen who did it was great. He explained everything that he was doing and answered all our questions.
The technician was extremely polite and informative. He explained what he was going to do.....and did it. We plan to have additional work by ZeroRez and will ask for Keith by name. Thank you.
Kenneth, who came back to retreat stains was extremely passionate to do his best to get out the stains and he did an excellent job! Very good attitude, also.
great customer service, great cleaning style
informative visit and prompt, of course that my carpet is clean when zerorez leaves.
Quality
Zerorez was very well represented by the technician Cesar. Was not pushy, and actually took extra time to explain everything.
The cost of the area rugs was bit high. Did a great job, though.
Darwin is a good helpful tech for ZeroRez
Customer friendly and helpful attention to detail but most of all the carpet is very clean and smells fresh.
All i can say is awesome job!!! Thank you. Carpet looks brand new.
Great product, carpet and tile look like new. As always the service was outstanding and gave helpful hints on up keep.
A great non chemical clean. Don was great. He showed up on time and was a pleasure to work with. Zerorez will be getting my business again!
No chemicals
I really love Zerorez.