Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 12, 2015 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everyone I SPOKE WITH WAS VERY FRIENDLY AND PROFESSIONAL. THE TECHNICIAN WHO CAME TO MY HOME WAS VERY KNOWLEDGABLE AND FRIENDLY. THE CARPETS CAME OUT CLEANER THAN I HAD HOPED FOR

Report a concern   March 12, 2015 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job and the specialist that came out was very friendly and respectful

Report a concern   March 12, 2015 — Rated 10 out of 10 by A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Value and quality work. Gift cards are awesome.

Report a concern   March 12, 2015 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that there are no chemicals used.

Report a concern   March 12, 2015 — Rated 9 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The difference in the carpet is obvious. It looks like new again!

Report a concern   March 12, 2015 — Rated 9 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is a really fast service. I could not believe he was done!

Report a concern   March 12, 2015 — Rated 9 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Representitive was very nice and polite. The carpets he cleaned came out great and he took note of any special request of ours. The Eco friendly solution made me feel safe with our kids around

Report a concern   March 12, 2015 — Rated 10 out of 10 by T.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff is excellent and professional. The work is always done to perfection.

Report a concern   March 12, 2015 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

not putting anything in the fibers

Report a concern   March 12, 2015 — Rated 0 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I've already answered this survey and gave the reasons why I was totally not satisfied. You can't even get the survey results correct; the Better Business Bureau is my next step.

Report a concern   March 12, 2015 — Rated 3 out of 10 by P.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We hired you to clean a sectional couch. It had an odor on one cushion and we were assured it would come out. After the technician cleaned the couch it looked and smelled fine. However, as soon as it dried it did not look clean and the odor was worse than before. If this is the "power" zerorez? I will never use your company again.
First name removed Hoadley

Report a concern   March 12, 2015 — Rated 0 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Would be nice if my shower actually looked like the
100$ I spent to have it cleaned . It looked no different
than it does when I clean it myself. Highly disappointed
with the shower and the wasted money I spent. The guy
didn't even try to clean the glass .

Report a concern   March 12, 2015 — Rated 10 out of 10 by Lisa Candler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Don was very knowledgable about the products and made good recommendations. He did a great job and we are very pleased!!

Report a concern   March 12, 2015 — Rated 10 out of 10 by Holly Odum Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets look like new again!! Our technician did a great job!!

Report a concern   March 11, 2015 — Rated 10 out of 10 by Amy Randle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The machine that brushes the hair and dirt out of the carpet was impressive. I also liked how Rob had me check each room once he was finished. In addition, he let me know what services were available but didn't pressure me into having the extra things done.

Report a concern   March 11, 2015 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was prompt, courteous and knowledgeable. He offered additional services but wasn't pushy at all. I was very pleased with the service and result.

Report a concern   March 11, 2015 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the personnel that administered the cleaning was exceptional. He went way above and beyond our expectations.

Report a concern   March 11, 2015 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service

Report a concern   March 11, 2015 — Rated 9 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service...polite and friendly...fast and excellent results.

Report a concern   March 11, 2015 — Rated 10 out of 10 by Juan. Hernandez. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The efficiency, the quality and the courtesy of the technician

Report a concern   March 11, 2015 — Rated 10 out of 10 by Sandy Mitchell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who cleaned my carpet was very friendly and professional. And, the carpets look great!

Report a concern   March 11, 2015 — Rated 7 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Follow through with deal promised at time of appointment set up

Report a concern   March 11, 2015 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very helpful in explaining the process. He made a very good effort to answer my questions and he did an outstanding job. My tenants are very much satisfied with cleanliness of the carpet.

Report a concern   March 11, 2015 — Rated 0 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I still have not received a reply from a supervisor about fixing my invoice. Please have someone contact me. Phone number removed.You have the chance to make right this wrong.

Report a concern   March 11, 2015 — Rated 9 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Low chemicals, ability to get get carpets clean. Tommy Watson was the tech that did my carpets this week and he did an excellent job. I recommended him to my neighbors already!

Report a concern   March 11, 2015 — Rated 3 out of 10 by C.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Well the people that came out were supper nice but one of the guys talked my wife into a protective coat for the carpet for 90 dollars said anything that spilled on it wiped right out. Well son got mud on the upstairs carpet and it did not come oyt. Company Sent SOME ONE OUT WHO could not get the stain out. He again was very nice and was shocked it would not come out. Not sure how paying for a protective coat for 90 dollars woulnt clean mud out of it.

Report a concern   March 11, 2015 — Rated 9 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Low chemicals, cleaning ability

Report a concern   March 11, 2015 — Rated 8 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

The spots in our master bedroom closet came right back the next day.

Report a concern   March 11, 2015 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carlos did a great job.... Carpets look awesome!

Report a concern   March 11, 2015 — Rated 0 out of 10 by L.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The employee was very nice, but the carpet "cleaning" was a joke!
After he left, I used a regular carpet cleaner and the stains came out!!


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