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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional and friendly servicemen. Carpets look and feel new after cleaning. No residue left on carpets
Very pleased with the way our carpet looks each time Zerorez has cleaned it, and was extremely pleased with the pet odor removal that Chris did this time. Carpet smells so much better, and looks cleaner!
They were took as much time as need to clean my chair. (It was very dirty.)
Personnel was very professional and my carpets look great.
Affordable and effective
All of the reviews I have heard about Zerorez (on the radio) said that their carpet looked "just like new" that all of the stains were gone. My carpet is clean and looks better, but the high traffic areas are not "just like new" the darker shade is still visible. I was expecting more.
The tile floor left a film after it was cleaned. The gentleman was very professional and curiousty.
Time frame for appt was off by 3+ hrs. Your guarantees on website evidently aren't guarantees as I had to sign for a non-guaranteed service. Keith was nice & did a good job. He didn't wipe floors as he went & I had to ask him to brush or rake carpet. He did a special flush on area & odor remains. So, overall the bonus of your service is no residue. Everything else is pretty much like every other carpet cleaning business.
I did not get 20% discount,100 foot of tile was not cleaned and no restaurant coupon was given to me. Plus some spots are not gone.
great results, and field team very knowledgeable and friendly
Great job, nice employees
William very professional and nice.
Communication prior to and after service was great. Did not try to add extra items or service the day of the cleaning.
Paul did a great job cleaning our carpets. He was able to remove a stain that we thought was hopeless. We will definitely call Zerorez in the future when we need our carpets cleaned again!
We are repeatedly sent a loyalty coupon. We had one room to do but paid the min charge. Fine.
Then, we were told we could not use the loyalty coupon because we only did one room. But we paid the cost for 3 rooms - $99.
Some thanks we got for being return customers.
Not cool.
This after the last time you kept our expensive area rug for 2 months.
CARPET DRIES FASTER AND CARPET LOOKS BETTER FOR A LONGER PERIOD OF TIME
Quick dry time
The fact that the carpets are not cleaned with soap.
I've used Zerorez several times and like the way my carpets feel and look after they are cleaned.
Friendly service. Technician was great. Carpets were fresh and clean
The ability to remove almost every stain from pets to kids. Great price and friendly service
I had my tile floor cleaned and grout sealed. Very dissatisfied with cleaning of grout. Dirty areas and white areas in grout. Very overpriced for very unsatisfactory results!!!!!! Carpets look great however. Stick to carpet. Forget tile cleaning!!!
I am very happy with how my floors look. I believe the service technician was very polite, honest and upfront in regards to cost.
Green
The technician was very knowledgeable and the service was done quickly and well.
Great communication regarding status of technician arrival, professional and helpful techs, very effective cleaning process.
I like the chemical free cleaning process. The representive was very knowledgeable and friendly.
You have been able to get out spots in our carpet that other vendors haven't.
I love that the carpet is so clean when you leave and my dogs are not iritated by any residue - you ARE my carpet company. Guys are always great too. Randy did a great job. Tirma (spelling?) was so personable and thorough - wonderful!
It worked great! Kyle did a great job!