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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quality cleaning. no high-pressure up-sales. nice, professional serviceman.
Tell the truth; we were never your customers.
Works very well, polite not pushy technician
The technicians were amazing and did an awesome job. The appointment process was terrible and they lost my number.
Matt, your tech., was very thorough and very careful with my furniture during the cleaning process. I like that you do not use soaps or detergents in the process, as they always attract more dirt later.
Good quality just way too expensive.
The personnel who came to my house was outstanding.
The Results!!!
Very professional and the finish product is great
I like the cleaning "process". It is the best we have ever used.
WORKED GREAT FOR MY SPOTS
Your technician was terrific. Very polite, courteous and efficient. However I had a problem with a small area that was treated for stain is tacky and rough to the touch. It needs to be re-treated.
The new machine is awesome! Cleanest my carpets have ever been!
Let people know all the add-on costs up front.
Removed stains from carpet
professional, quick, effective, reasonably priced
Thorough
My carpet remained wet for more than 24 hrs. Zerorex needs equipment that pulls more moisture out.
Appear to be environmentally friendly with fair prices.
Not charge so much for spot removal. Everything else was great but I didn't want to pay extra for spot removal when that is the reason you get your carpets cleaned to remove stains.
Very thorough, very nice job
Fast and easy to deal with.
Sergio was really great and we appreciated his attention to detail.
The representatives that were sent were great to work with. They were very professional, punctual, helpful, and knowledgeable.
Customer service. I tried to find out about an area rug that I pre paid over $500 for you to clean. Each time I was told that someone would call me back. I was never contacted and finally complained to someone who did find my rug. When it arrived from being cleaned it was not repaired as I had asked and was damaged further. I assume it was damaged further because it was not repaired prior to cleaning it. I did not accept my rug and have not heard about its outcome. If you get this maybe someone can expedite my rug that you have had since Feb 9. Thank You!
easy to get an appointment, technicians do a great job.
It was easy to request an appointment and even reschedule as was needed.
Our technicians, Ryan & Reggie, were informative, helpful, kind and NOT pushy with regard to discussing "add-ons."
Great experience!
I had hoped I had hired a service that was going to do a good job.I took the advice of KRLD expecting that they would only endorse a quality company, but that would not be the case. Expensive, carpets still dirty, couch didn't look any better and they could not even clean the chairs I wanted cleaned. It took 2 days and 2 different people and over 300 hundred dollars
No way would I recommend your service. The only way you could do anything to make me happy is to do the work that I paid for with more integrity.
I will get on all of my social media and voice my opinion.
Carpet was left soaking wet. It did not dry in 10 hours much less the 5 -6 hours I was told. Also, the carpet feels "crunchy" like some sort of soap product was used.
Very courteous and helpful service people.
Very good job on cleaning the carpet.
Van is accessible under the large trees in our yard.