What our clients think of us!

Green,and great customer service--your tech Justin Watts explained everything he was doing and took the time to answer all my questions --- great tech

Professional. Carpets dry quickly but look and smell
clean.

Our carpet was mostly 12 year old burber and 5 year old deep pile. The aggatator they used to prepare the carpet was amazing and shocking!! It appeared as though I never vacuumed and I did on a regular basis! They also cleaned our kitchen tile and put a sealer on the grout with a 15 year guarantee. Having Zeororez come out was a stop gap measure before just removing the carpet. There was pet urine and pet blood stains from one being in heat. The cleaning results were amazing and has resulted in allowing us to get many more years out of our carpet. Thank you both very much by the way the men spent over three hours without complaining. Of course our original estimate of approximately $126.00 we ended up at a total of $399.00. Well worth every penny!! Much cheaper than new carpet!

Did a great job; quick; painless; great customer service

I was disappointed that the tech couldn't use the equipment with the rack and had to manual rack the carpets. The breaker kept tripping. There are plugs that could be used to resolve that in the home.

In addition the masterbedroom carpet still has a path and I think should be re-done

Clean Carpets!!

1 - There is a number of stains that remained. I will be calling a different carpet cleaning service to handle them
2 - I was not aware of the $50 per room charge to move even the few items on the floor.
3 - ridiculous comment tech could not move a small toy piano that we bought for my 8 yr old because it was considered 'electronic'
4 - once we paid the fee to move the items in the rooms carpet still was not cleaned in the room corners.

When I originally scheduled my appointment, I requested the first morning appointment. The scheduler looked for a day when that could be assured. She said 8:30 am, and I prepared for an 8:30 am arrival. The technicians did not arrive at 8:30, nor 9:30, nor 10:30. When I called to see when they would arrive, I was told 11:30. In fact, the technicians arrived after 12:30 pm. The entire process ruined a whole day for me. My morning was wasted waiting for the technicians, and my afternoon was taken by the process. I do not like waiting. While the men did a good job cleaning, were polite, quiet, and went about their work, I was not happy at all about the delay. Therefore, I might not recommend Zerorez to others.

Carpet has a fresh and super soft feel to it. Also, our rep did an outstanding job!

Price was higher than I thought. I was told I would get a small piece of time cleaned for free with the Starlene Stringer special and it didn't happen

It is a natural way to clean your carpet as well as refreshing.

I was not provided the quote within the afternoon as I was promised by the technician. When I called the office 3 days later to ask for the quote, it was 3 x the amount that the tech had quoted me on site. I made multiple attempts to talk to the person who emailed me the quote, but they could never get her on the phone. When she did return my call, she did not call the number I left for her to call me, she called the number in my account which was not the office location I was working at that day. Very unprofessional, and the service was never even done. I cannot imagine scheduling an appointment. The service tech that came out was very nice, but nothing that he promised me regarding the price ever happened.

Technician seemed to be in a rush and he forgot to include my fiber protection.

Timely, effective, professional, less chemicals.

I like that Zerorez uses no chemicals. I also appreciate the thoroughness and friendliness of your technicians.

Zerorez is always prompt and thorough. And, the cost is reasonable.

clean carpet

I felt like the technician took his time to clean everything right. This is a rental and after he left it smelled fresh and clean!

I had an excellent service gentleman and the product was eco-friendly

Quickly done

Serviceman was extremely nice and courteous...
The treatment did not leave a smell.

Called to have tech return to redo bathroom tile. Came out on the 15th and determined they could not remove spots. My husband was home when they came and didn't ask why the tile could not be stripped, cleaned and re-sealed. Your representative said he would talk with his supervisor and someone would call later in the day or the following day. No one has called or attempted to contact either my husband or I at any of our numbers. The spots that appeared on the tile looked like an imprint of a tennis shoe. I was at work the day the work was done so I didn't see the bathroom until evening. My husband doesn't own tennis shoes so I have no idea where these spots came from. I don't know this is what happened but this is the best way I can describe this. I would very much appreciate someone calling me to discuss this. I can be reached during business hours at Phone number removed.
Also we were promised a 10% discount which was not given originally when we scheduled service. This refund has not been received either. I am very disappointed in the way you have "handled" this situation.
Nancy Last name removed, 6047 Weymouth Drive, Dallas 75252

I have used Zerorez several times in the past. I had SIGNIFICANT issues in getting the appointment scheduled, time resolved... This time, it was seamless. I can't believe how much service improved. But I had such horrible problems before that the verdict is still out.

The technicians have never been the problem. They have consistently been excellent and I like the process so much better than other companies that I was willing to put up with a lot of nonsense.

Previously I recommended Zerorez to others and always provided a warning about the horrible customer service. Hopefully I won't have to do that in the future. Nice job making HUGE improvements--keep that up--great customer service, a great product, and great technicians--now you got it!!

Please stick to your word when I first called and had a promotion for $50 Brazillian Steak coupon, which also included 15% which customer agent said I was over charged per her records.
I may go elsewhere next time.

Was very happy with tile cleaning.

The Gentlemen were very friendly and explained everything what they were doing.

carpets look and smell clean

Pet friendly

Excellent carpet cleaning.

I like your customer service technicians, they are knowledgeable, friendly and courteous
Your back office personnel needs work