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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, efficient service. No residue left on carpet like shampoo leaves. Really like the KLTY special.
I was surprised that my bill was $200 more than quoted.
Professionalism of workers. One spot was left in the carpet. Supervisor said I would get the Estilo Gaucho Brazilian Steakhouse gift card for $50 in the mail? Hope that is true.
Excellent. So far two large spots that were left after another company's cleaning are still gone. I'm hopeful!
Professional and friendly service. Carpets turned out better than expected.
Happy with service, just felt it was more expensive than advertised, hidden fees.
The professionalism and information provided was awesome. We will always use Zerorez!
From online inquiry to first call there was no sense of urgency. Once the appointment was scheduled the service rep called my phone relentlessly which was so aggravating. I thought pricing for the amount of time spent on the house was outrageous. Poor service and poor experience overall.
Great work great job
The service technician was very honest with me in assessing the likelihood of success in cleaning my sofa, and we opted out of cleaning it at no charge. He was extremely professional and nice.
Friendliness of staff and quick response fir service.
get 100% out of carpet
Cleans way better than when I use my own shampooer. Polite staff. Great prices.
In all previous dealings with Zerorez in the past, I've been totally pleased. But this recent one is making me question if I want to continue using your business. The coffee stain was not totally removed and excuse after excuse was given to me as to why it couldn't be. Finally, I was told how I might get it out with hydrogen peroxide. I have arthritis in my hands and am facing knee replacement surgery in June. I am not able to do that work. If I were, I would have had to hire Zerorez to do the job! Also, everything was so wet after the cleaning of my throw rugs that water was all over the floor around the rugs and I had to place the rugs under a fan overnight to make sure that they dried. Some of my carpet was equally soaked. I've never had that happen in all of the 13 years that I been having my carpet cleaned.
Very clean carpet
carpets looked great afterward. Friendly technician
Thorough
Service person needs to look a little more profesional
price, quality of work performed
Nice quality work. Tyrone was very professional and courteous.
One room treated with pet stains still smells.
The technicians were wonderful! My carpets were not that filthy or anything like that. there are some spots for sure; but they put their hearts in to clean them off.
After the cleaning, i feel like i just replaced my carpets for my whole house. Beautiful!!!
G Chan
Technician was extremely professional yet friendly also. My carpets looked great. My only recommendation would be to alert customers that drying time is several hours.
neighbor
We appreciate the professionalism of all the staff and we love the natural effectiveness of the cleaning product.
always reasonable and great offers
No detergent .
Chemical free
After 24 hours the carpet still damp with ceiling fans on. Hard surface Counter top cleaned, after 24 hrs leaves some noticeable strips.
Easy to make the appointment. Service was on time and great quality for my $$.