Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 29, 2015 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the way that they clean

Report a concern   April 29, 2015 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet dried quickly. Technician was professional and explained course of treatment very well. He was courteous and considerate of my home when bringing in equipment.

Report a concern   April 29, 2015 — Rated 7 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have technician arrive on time

Report a concern   April 29, 2015 — Rated 8 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

This is the second time I have used Zerorez. The carpet cleaning is fine but the tile cleaning is horrible. I had to mop and clean the floor afterwards because of all of the streaking and spotting.

Report a concern   April 29, 2015 — Rated 10 out of 10 by Claire Oliver Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, fair services that are safe for our pets and the environment.

Report a concern   April 29, 2015 — Rated 6 out of 10 by H.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have areas that have turned yellow on my carpets.

Report a concern   April 29, 2015 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your hot water system, the carpets don't get too wet or smelly and the technicians are always friendly and professional.

Report a concern   April 29, 2015 — Rated 10 out of 10 by Elizabeth Jindrich Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, on time, only recommended services needed, not pushy, and did a great job!!

Report a concern   April 29, 2015 — Rated 7 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

My phone quote was $227 and price ended up $380 without adding any stain removal or sealing. Not sure if it was the square footage or what increased the price, my husband was home at the time, but was not planning on that much of a difference in price. Floors did come out well.

Report a concern   April 29, 2015 — Rated 5 out of 10 by D.S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was fairly happy except I was not told when I called about the $60 pet smell treatment when I called.
The technician that came was very friendly but I had to ask him on more than one occasions to move small tables and clean under them. I have not received my $50 certificate for the steak house.

Report a concern   April 29, 2015 — Rated 5 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was very professional and nice. However, my carpet did not look any cleaner than before it was cleaned. The dirty areas still looked dirty and several spots did not come up. Also, in the grass in front of the house, the hose left a dead mark in the grass.

Report a concern   April 29, 2015 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpeting just seems cleaner than the previous companies we used made them. Also REALLY appreciate that we were able able to get an appointment on the day we called, we needed that due to an accident our dog had. Also appreciated the Tech Brad.

Report a concern   April 29, 2015 — Rated 6 out of 10 by W.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ours was a redo, the redo was great, the person put so effort into the cleaning and the rug is clean now. The first time the service was not to great.

Report a concern   April 29, 2015 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable, professional and efficient. I like having my carpets and rugs cleaned with water as opposed to cleaning with chemicals.

Report a concern   April 29, 2015 — Rated 3 out of 10 by A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My appointment was for the afternoon (was told around 1-3pm). The showed up around 8:30pm and finished the job at 10pm. The one stain I was concerned about was not any cleaner when complete. The package included 100 square feet of tile cleaning free, however the tech did not do the full 100 sq feet as pointed out, and it did not get as clean as I thought it would where it was cleaned. Overall a disappointing evening.

Report a concern   April 29, 2015 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time courtesy clean work

Report a concern   April 29, 2015 — Rated 7 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

When I made appointment I said I had pet and food stains. You quoted me a price, then when gentlemen came he said there was a extra charge for spot treatment

Report a concern   April 29, 2015 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet gets a great cleaning with Zerorez. They always get the stains out!
We have always had great service!

Report a concern   April 29, 2015 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results are always amazing on our old carpet. The service is always professional.

Report a concern   April 29, 2015 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet feels clean and soft, not sticky, as with other companies. Travis did a really good job and didn't cut any corners.

Report a concern   April 29, 2015 — Rated 0 out of 10 by K.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My $150 or 200 job turned out to be a $600 job. NICE up selling but lost a customer. Already noticing like nothing was even done. Also talked ke into taking a room away and tile cleaning yo make one area better. Good seller ...but lost a customer

Report a concern   April 28, 2015 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and professional. Performed as advertised on ESPN.

Report a concern   April 28, 2015 — Rated 9 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician.

Report a concern   April 28, 2015 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person that applied your product was excellent. The carpet looks great. We have used a lot of carpet cleaners but you were great.

Report a concern   April 28, 2015 — Rated 10 out of 10 by Belinda Hardee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always very clean carpets

Report a concern   April 28, 2015 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my carpets feel very clean when completed

Report a concern   April 28, 2015 — Rated 10 out of 10 by DeeAnna Rios Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and attentive service.

Report a concern   April 28, 2015 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy, prompt and no forced up selling.

Report a concern   April 28, 2015 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great employee

Report a concern   April 28, 2015 — Rated 8 out of 10 by V.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

scheduling...the past few times I have made an apt, the tech arrived much later than I was told


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