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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You gave false advertisement regarding the Estilo Gaucho Brazilian Steakhouse Gift Card. No where in the email does it state that only the first 200 customers gets this and on top of this I had to specifically mention the 20% off on the entire bill which was the promostion I had signed up for.
Very poor customer service.
Knowledgeable staff.
Friendly crew. Nice work. Carpet looked great.
Excellent service and product. LOVE the attention to detail that Aaron gave our carpets!
Would like you to make a note in our account to have AARON be the technician to do our next appointment when we schedule!
I liked the communication about when the service would be provided. The men were smart, energetic and positive. They knew what they were doing. They communicated without any hesitation. When I say men, I'm really referring to the 'leader.' The other man was very nice but nothing like the lead man.
Not try to upsale the services that were asked for originally. It makes your company seem shady. It's great to walk around with the black light and all but I clearly didn't have a huge problem with pet stains yet it was like you were looking for something to sell me on. $60 per room to spray a chemical on my floor seems excessive. Especially when I don't like chemicals which is why I chose you in the first place. Then there was the stain guard routine. Just come clean my carpets and I'll use you again …simple. Everyone's happy! Let's don't try to upsale the job! Just come do a good job and get my repeat and referral business. simple.
The zero residue that is your signature product!
EXCELLENT WORK - VERY THOROUGH.
VERY CAREFUL TO DO THE JOB AS I WANTED.
I WOULD HIGHLY RECOMMEND DEREK
The first call to schedule took a few days. Also, I had issues with the originally scheduled appointment and it had to be rescheduled.
Your people always do a good job, the work they do makes me feel better about our home! thank you.
Debra
Good Job and Good Service. The service man was extremely good.
The service man (Derek Cromer) arrived within the two hour time limit I was given by a Zerorez representative confirming my appointment the previous day . Derek did an excellent job. Derek was very knowledgeable with his answers about Zerorez when I asked questions. He was very careful around the furniture and items that we did not move. I feel he is an excellent employee with a great attitude and represented Zerorez with the upmost respect.
Your service people are always very friendly and professional. The floors always looks great and I feel secure that they are clean.
great service....very please with outcome. Carpet allergen deodorizer spray smells amazing....you should see that stuff, I would definitely buy it!
Your cleaning system does a good job. The tech was on time and very good at his job.
zero residue. Fast dry time. Professional people, no gimmicks. Thank you for a great job done!
Customer service on the phone, in person (Tyrone)and the end product
Everything - Matt Shaw was excellent technician therefore; because of Matt I would not only recommend Zerorez to all of my family and friends. “BUT” I will be scheduling another appointment in the near future for my own home.
Floors look great. Very professional technician.
Our technician was very nice and professional. We are very impressed with the outcome of our carpet.
That there are minimal to no chemicals!!
The technician was friendly, clean, careful to explain the service and performed the service in a timely professional manner.
Professional and courteous staff, fair cost of service and environmentally friendly.
so many stains that should of come out didn't. I mean I know I could ( and can) get out with little work.
Carpets stay clean longer. Good pet treatments.
Great and thorough job.
Austin was very professional, courteous and efficient, and did a great job on my carpets and tile. I would recommend your company to anyone.
it looked great in the beginning, and our guy was great, but I have noticed some spots re-appear. Kind of stinks because we spent a lot of money....
It's green and works so well on the carpets
They clean really well, but this time left carpet a little too wet. Otherwise, liked
the serice.