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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing
tile cleaning, make sure equipment is up to standard and not going to break
Price and no pressure to up charge
I really liked the tile cleaning, it got my kitchen grout clean. The carpet is much cleaner but at 13 years old it won't ever look new again. I am satisfied with my cleaning and will use Zerorez again. Thank you.
I like the thoroughness and professionalism of your agents.
The technician was not in a uniform, which was concerning. He took my cushions out of my apartment for the cleaning, and then there were not any forms to sign. Very unprofessional.
Without exception, you are at least 30-1.5 hours late (past the 5 hour window you gave me) to every carpet cleaning you have ever done for me - this is unacceptable. And, most of the time, there is no phone call telling me you will be late. Your guys arrived at my house at 7:30 pm. My appointment time was between 1:30-6:00 pm. The technicians always do a great job but your promptness, follow up and attention to detail leave a lot to be desired.
You guys did an awesome job cleaning my carpets
the no chemical smell left behind and great customer service
Simplicity of application, not a lot of equipment in the home.
Product is excellent, cleans well and dries fast.
The service technician was very knowledgeable and did a great job on our carpet. He was prompt, clean and efficient.
I like that there is no odor when finished and the carpet is not crunchy like other carpet cleaners
Safe method of cleaning, quick dry time, courteous & respectful workers
Help staff to understand things happen "beds may get broken", but be honest to coustmers. Let the coustermer know what happen. And, give staff the reassance that just because something happiness dose not mean that someone will lose their job. We all need our jobs today
Good customer service, on time and did a great job!
Service is 5 stars, Personal is 5 stars, this is a great service, I will call you again, Name removed.
Resulting clean carpet & tile.
The cleaning product doesn't stink and the Representatives were very courteous and honest. Part of the stain is still there, but you Team set proper expectations in advance of the service.
what ever ya'll use on my carpet really make
a differnt.i would recomend zerorez to any body.
Left the carpet looking as I expected based on commercials I have heard
The whole package
Enviromentally friendly products & great customer service! Our tech was prompt, courteous, and even educated us on the use of your products & services. And, when he was done, the carpet looked great!
They seem to work and were handled in a professional manner from scheduling to the actual work.
i requested the first appt in the morning and your company called back with a afternoon appt. So I had to reschedule for another day. I asked for the first appointment again and was later told it would be a 11:00- 1:00 appointment. I went ahead and told them that would be fine, rescheduled my day and then was called back at 10 saying they were on their way.
The associate who came to my house was VERY helpful, explained my options and why he was recommending them...he helped me get my entire deposit back on my rental house! Will definitely be using zerorez again.
Rick was fantastic. The patch-job he did on my carpet was exceptional. He's a very professional guy and I would call him anytime to help me out with any carpet related issues. Very, very satisfied.
provide more discount to your loyal customers
carpet feels great after cleaning
On time, reasonable, and good work. However, I'm still waiting on my gift card. Thanks