- Phone: (214) 372-5326
- Visit Website
based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaning makes my old carpet look really good and the tile cleaning made a huge difference.
Clean efficient and some of the most pleasant and genial staff in the market
It was efficient and quick.
No residue. Very prompt, courteous and did a great job!
Divide hard working providers with dependable equipment.
We were impressed with the professional way the service was conducted with the respect for our house and possessions.
best cleaning ever had
The workers are very informative and considerate!
It got the pet stains and odor out of my carpet!
the technician did a really great job. I really saw the difference between the carpet and the floor after he finished with it.
Courteous, punctual, thorough cleaning staff; competent office staff taking orders, emailing and telephoning updates.
Its greatly improved from last time you came
Courtesy of staff, openness of employees re. product and process, knowledge of product and process. Eric was especially helpful.
The carpets are spotless and smell wonderful with no harmful or toxic chemicals used. The service is very professional and the tech did an excellent job. This is my second time to use Zerorez and will definitely use them again when needed.
Derick was polite and professional. He was committed to and provided excellent service. We will recommend Zerorez to all our friends.
The cleaning method.
On time, Friendly and Knowledgable
It was fast and appears to have really cleaned the carpet
It may just be the age of our carpets, but we still have spots that I assumed would be removed.
You did not remove dirt and grime as well as you claim.
The guy did not move two end tables (not what I would call heavy for a guy) that I requested he move before cleaning. Also looked like he used or dumped something into one of my toilets and did not flush it.
The technician was able to remove some stains very well. He was extremely polite and worked hard. He answered all the questions I had. I would request him the next time I have my carpets cleaned. His name was Robert.
Friendly service. Just didn't like the smell afterward. Didn't smell clean but looked clean.
The young man who came out here was pleasant and fast. He did a good job on the carpet but not perfect. There was a spot that didn't get clean that I had pointed out to him. But the other thing that didn't go right is that he broke a tile on the edge of the master bath floor that was next to bedroom carpet. We will have to get it replaced. This has never happened before.
One more thing that I didn't like. Your radio ad says other carpet cleaning companies barrage you with offers of services and products to get you to spend more money, but zerorez doesn't do that. Oh, yes you do! He wanted, for $30 extra to have some spray put down so the dirt would come up more easily when I vacuum. Like a fool, I said okay. I will never do that again.
Those are the things that didn't go well. Everything else was okay.
Very prompt polite and did a great job
Stain removal, super clean carpets, fast service, answers to our questions, courteous service from technician.
Our carpets look great much better than when the other guys cleaned them.
Darwin (Harrison) was very prompt and professional. He explained the products/services and benefits of each. He did a great job on our rug. It looks brand new. He called to let us know his ETA, which we greatly appreciate since we have a dog to put up. We want him again when we have our tile/grout cleaned.
Professional, informative, efficient team.
My carpets look great! No chemical smells. Everything clean. Cesar was incredibly knowledgeable, friendly and polite. I will call you again.
Tech was on-time, but never called to confirm the day before or the morning of. Had to call the main office several times to confirm the appointment was going to happen. After using the automated services, which weren't good, I was able to get a live person only after selecting "schedule a new appointment".
When the tech arrived I ask for one small area (2'x 2' and I'm being generous with that) be extracted due to a pet accident. He quoted me $85.00 just for that. The total service for the call was $125. Disappointed with him quoting $85.00 knowing how small the area is. I declined the additional service and ha him use the regular wand on the area. To add insult to injury--- He "promised" the stain would come back if I didn't use the service ($85) to clean it. Today--- No sign of the spot. In the end, I felt I he was trying to take advantage of me. Please feel free to call me if you would like additional details.
Phone number removed
Chris