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based on 84671 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You do a good job with the carpets. You are prompt and your technicians know what they are doing. I wish I could be offered some specials as a previous client without having to be the first 200 to respond to an email or something like that. I didn't get a special this last time because I didn't see the email for a discount until after my technician left. I ended up paying more than I should have. Wasn't happy about that.
The Zerorez technician who came to our house (Finley) was extremely thorough, friendly, and polite. He explained the process to us, did a great job cleaning our carpets, and made sure we were satisfied with the job before processing the payment. Our carpets look brand new. I would definitely use Zerorez again and would recommend them to others.
Fresh smell and feeling and no residue.
I like the end result, however, this time after drying my living room carpet did not come throughly clean. I got my $99 Dirt Devil carpet cleaner out and used it in the area that remained dirty and it removed the dirt. I paid $209 for the cleaning.
Great worker and great work
The smell and look of our carpets
No chemicals used and the house smelled so fresh when Roy left.
Technicians are very thorough and they don't pressure you to buy other services.
I don't know much about the products but I really liked the fact that my first email voicing my opinions/concerns about my first experience with you all was read and answered! The second time around was the charm! I don't remember the gentleman's name but he was here for less than 30 minutes and my carpet upstairs and on the stairs is looking mighty fine!! Thank you all for taking care of your customers!
I like the chemical free method of cleaning and the professionalism of my technician!
Consistent in quality and timeliness of your services
I love that Zerorez uses no chemicals. pH balanced water & steam leaves the carpet soft, fluffy & very clean. I like the techs. They are professional, friendly, courteous & conscientious & leave things in the manner in which they found them
No chemicals left in your carpet.
professional and happy with the cleaning service
Quick, courteous, quality and honest service.
The professionalism, courtesy and good job the techs did really impressed us. Robert was the technician and I can't remember the assistant but both were very impressive. Hats off to them.
After drying, the carpet was not as clean as I (am my wife) thought it should have been. I would appreciate you sending another technician out to retreat the areas that were attempted to be cleaned.
Service person was very pleasant. We'll take a while to see how I feel about the cleaning. Looks good right now.
That you use green products and the carpets are not only clean but smell great too!
We were very impressed with the gentleman that cleaned our carpets. He was very professional and quick! Thank you! Walter & Name removed
The service I signed up for was 4 rooms - carpet cleaning and 1 area of tile cleaned free. The tech did not do the tile on the first visit. He had to come back and do it a different day because that service was not performed at the time of the original visit. They should read what the order sheet says and complete the whole job. The customer placing the order may not be be one at the home on the day of the service call so the company should know what they are to do.
Great products and love the fact it will not make my dog sick. I have NEVER seen my carpet look so clean. The man that did my carpets (5408 Crater Lake Drive on Thursday, July 23) DID AND OUTSTANDING JOB. I hope you please take a moment to look him up and let him know he was FANTASTIC. Made sure we were really happy and stayed until it was perfect.
Again, we was outstanding. He needs a raise!
So far so good. The technician was both friendly and informative. We left on vacation shortly after the service, so I haven't checked for remaining spots thoroughly. The areas that were soiled the most looked good.
I will call when we return to check in regarding remaining spots. ( the technician said to do that)
I have already rec. your company to two friends.
Melinda Last name removed
Kyle did a great job and was very knowledgable of all services available.
My husband loves how clean it smells - not like chemicals. It looks great! Your phone people and reminders are great!
Chris was great and very thorough
Mark your vehicle with co name
Include a thorough vacuuming/ cleaning at the edges
Very professional, kind, and knowledgeable technicians.
Carpets were cleaned quickly and dried quickly with no residue
My complete Saturday was ruined and my time wasted with your company, your technician and his supervisor!
You must train your customer reps to fully inform the customer and asked the right questions to determine the customer's needs and home design when setting up an appointment. Your Customer Service Rep quoted me a price of $110 for 4 rooms, 120 square feet of title cleaned for free and a $50 steakhouse gift card. She never mentioned or asked about closets, halls and stairs. I totally forgot to ask about stairs. I would never think to ask about halls and closets because they have always been included when I used other carpet cleaning companies.
Your service tech performed like a new car salesperson. He showed me one demo after the next before starting the cleaning process. He kept saying he wanted to impress me or I could kick him out. I had to bring up price and that's when the trouble started. He never quoted me the $110 price. He told me about a $10 gas charge. He informed me that it was an additional cost to clean the closet floors and stairs. At one point my cost went from the quoted $110 to $230 if I included the stairs, not even the closet floors. Then he asked me what about the one small hallway? He then quoted me another $40 for the one small hallway. I'm up to $270 now (really)? I live in a small townhome (really). I have never paid more than $130 for my complete house of carpet. I informed him that I needed to discuss the cost with a manager. He went to his truck for 15 minutes and came back with his cell phone. He informed me that his supervisor was one the phone with a great deal that would make me happy.
Well I have never received such a great deal before!!!
She informed me at the very beginning of the call that she’s pulling the tech because of the price discrepancy. What? I was shocked – my main living area had not been cleaned – the $120 feet of free title had not been cleaned. She continued debating the Customer Service rep quoted price of $110. She said she was listening to the call right then which was an outright lie. She could not tell me what I said to the rep. At first she said the rep quoted me $129, and then she said the rep quoted me $119. She rudely tells me I will pay her tech $99 for three rooms and she was pulling him now. I explained this was poor customer service and she’s not treating me like I’m the customer. She said her concern is her tech’s time and he must be paid for his services and time. I asked for her name (Melissa). I asked her for her last name. She said I'm the only Melissa here. I asked again and she refused to give me her last name and said it was personal. I said how personal is it going to be when I go on every social media site possible and discuss your company and this poor customer service – and tell my friends and family. Her attitude was extremely unprofessional and non-caring. I will not pay for POOR service and be treated the way I was treated by Melissa!!!
After dealing with Melissa and your tech I begin to believe this is how your company operates. Barely giving the customer information and then playing the up sell – up the price gimmick game. I will NEVER use your company again. I will NEVER recommend your company. I contacted your company because I saw your truck at my neighbor’s house. If I see your truck in my neighborhood again I will go tell my story to each and every neighbor.