What our clients think of us!

The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.

The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.

The claim that spots are less likely to reappear after treatment. I am anxious to see if there is an improvement over Dalworth in this respect.

Timing - our technician was two hours late.

The pattern stains that the young guy said he could get out were back in several days. The rest of the carpet was very good but I really wanted the pattern stains to go away.

Zero rez!

BUT ... there was a chlorine odor/Clorox ordor that remained for several days afterwards.

Service was completed within a reasonable length of time The carpets look really good considering they had not been cleaned since I put the carpet in 15 years ago. The technician was very efficient and professional.

It is fast a leaves a clean refreshing smell.

We would have chosen Zerorez regardless of the price, but I wish that the company would provide a schedule of prices for each service several days before starting the service.
We paid $ 99 for the 4 room cleaning basic service, and an additional $ 60 per room for special cleaning to remove dog urine. The cleaner used an ultraviolet light to show me the spots and spray areas in the rug of which I was totally unaware.
The total charge with 8.25 percent sales tax was $ 404.85. I am okay with this, I agreed to pay the charges from my personal savings account. The carpets look far better than before. BUT, my wife keeps reminding me over and over and over and over about the extra charges.
I think that the next time it comes to cleaning the carpets, I will call a flooring company to get the cost of installing laminate flooring after removing the carpet.
I will be able to avoid future reminders from my wife about the difference in price between the original cost and having to make an instant decision about whether or not to pay for the special cleaning. I think that it was necessary, but my wife is upset with me.
With laminate flooring, I can avoid carpet cleaning forever.

Great service, awesome technicians. They are all courteous and thorough

Quick and easy. And my house smelled great after!

Were unable to remove traffic pattern stains & carpet less than 1 year old. Also, carpet very wet after he steam cleaned. Limitations of your equipment I guess.

Carpets were not very clean upon completion of service. We were pleased with the tile cleaning portion of our service, however we didn't feel that our service technician spent much time at all trying to clean stains out of the carpets.

The Technician’s knowledge and explanation of the cleaning service.

The technician was great....very knowledgeable, pleasant .

I like how clean they get the carpets without using chemicals!

I am always impressed at how good my 17 year old carpet looks after cleaning and am impressed with the rep who does the cleaning. Always a nice person!!

Came when they said they would, technician was pleasant and efficient

That it dries quickly and leaves no residue

I liked how friendly and professional Ricardo was. He worked hard to get rid of some stubborn stains. My carpets looked great when he was finished.

The technician was friendly and appeared to know what he was doing. Got a lot of cat hair out of the carpet. ButI paid significantly more than originally estimated because I was informed that for Zerorez "to stand behind your work", the additional treatment was needed to deal with the pet stains in my carpet. I said okay. As the carpet dried, the stains returned. So, I feel strongly that I was misled into paying several hundred dollars more for you to get the stains out and "stand behind your work" (a quote from your representative) when you did nothing to get the stains out and will probably not stand behind your work. Again I understood your representative to say that if I didn't pay the extra money for the extra treatment, you could not get the stains out. This was my 3rd time using Zerorez and it will be the last. I was misled. I can spend less and get a better result with another company. I suggest you change your advertising regarding dealing with pet stains because your statements are misleading at best. How can you "make things right", have a senior technician come to my home and take care of the stains-- a service for which I have already paid dearly.

Will was agent that did awesome job on my carpet Fri It looks great

Very good work done.

I like the how clean and fresh the carpets are after your process and the care the techs take to ensure the carpets are clean.

Tile grout looks new again carpet looks great. Representative that come out was Friendly/professional

The young man was very nice who did my carpets.

Miguel was very detailed and made sure we were happy with the service and results.
He offerd to to the stairs & den a second time to ensure satisfaction
I liked that the products were all natural and smelled fresh

clean spots

I don't feel the service stood up to the claims made in your advertising. The representative said he could not get a dirt, oil stain out. I was able to get most of it up with a dawn soap hot water mix. Also said nothing he could do with high traffic area. I was very disappointed,after hearing the radio personality talk about how their carpet looked like new and removed all the stains.

Fast service and professional