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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet felt so soft and clean afterwards. The service was quick and very affordable. One thing you should do is mention that hallways are extra when the customer places an order. I had an extra 40 dollars or so on the bill that I didn't realize would be there because of the hallway.
My carpets look Great!!!!
Pet and environmentally friendly.
I like that they don't leave behind any soap or residue in the carpet and how quickly the carpet dries.
My technician was very honest about the unlikeliest of getting stains out of my sofa, and even tested a portion of the sofa to see if the stains would lift. But, once the sofa dried there is a very obvious line from where he cleaned. I now need to schedule another appointment to come have that line removed.
Very professional employees that know what they are doing. Dustin rocks.
Products clean very well. The gentleman who serviced our home was extremely thorough. I was extremely satisfied.
Derrick - the rep that came to our house - was fantastic. He did a very good job. He was extremely professional. Any question I asked he answered with great detail and information. My carpets look wonderful and everything feels so clean!
The service tech did a thorough job and was able to get the vast majority of ancient staining out of my carpets. Great job!
Technician was very thorough.
Neatness of cleaning system.
Cleans so well without soaps that bring stains back quickly.
Cleaned very well and safely!
Clean courteous well managed workmanship. Very informative and knowledgeable about the products to offer. Smell is very clean and the carpets look great. I have been very satisfied with the results!
No residue and it gets carpet clean
Justin was very courteous and professional, and our carpets look great!
Wo I was done efficiently, and there was no odor to concern me. I was impressed with the thoroughness of the job
Your tech. were good and he tried hard. Your chemicals need to be stronger. I used B12 on the one that your products just lighted and removed them.
Staff nice and friendly, no problem there.
Even though the staff person left a towel to dry up the floor, it would be nice if the staff dry up the floor rather than the client.
Reasonably priced. Friendly and efficient technician. No overpowering scents.
You showed up at 6:45 pm for a 1:00-4:00 appt. I had already vacuumed and moved everything off the carpet so I was stuck. My choice was to cancel or to undo and redo all the work I had done. I am a single female and it took me 3 days while working full time to accomplish getting ready for the carpets to be cleaned. . The help I had hired could not put anything back because the tech did not finish until 8:45. The carpet was still damp when I got up in the am. I am NOT a raving fan. The tech worked hard. It was not the quality of the cleaning, it was the disrespect towards me, the client. Customer service making excuses and apologizing is disingenuous. It's not my problem the person before me required more time. It's your problem but you made it mine.
Good customer service!
1) The estimate over the phone (mid $200s) was way below the actual cost once the guy came over (ended up being $660). It wasn't pleasant being surprised like that. And that was with the 20% off!!!!
2) I've never used a carpet cleaning service before so I didn't know what to expect. We bought our first house. The carpeted rooms were high quality carpets. However, the previous owners had dogs. The house had a doggy smell. I was hoping Zerorez would help with that. It didn't. I was disappointed. The carpets are cleaner. But the smell is still there (and we paid for the "pet treatment.") In retrospect, I wish I had have saved the $660 and put that towards new carpets. I don't think Zerorez didn't do anything wrong. I guess my expectations were just too high.
Rather expensive
Both times the person didn't call before coming. Also , we found the carpets don't look as clean as before , and they ran out of water both times and had to use our water to fill their tanks!
Just not sure we will keep using zerorez
Robert was excellent and very customer driven
great service and friendly staff
We had your company come out to clean our carpets on Thurs, 6/18 since we have listed our house for sale and are having open house this weekend. When I pulled up in front of my house today, 6/19, I found a DEAD spot of grass next to where your van was parked. The DEAD area of grass is about 1.5 ft X 2 ft. in the area between the side walk and street. It is very close to the walkway which leads up to my front door. I mowed my lawn on Tuesday and the DEAD spot wasn't there. I'm not sure what you can do at this point to fix the problem but I am VERY aggravated, and I hope this doesn't make any buyers skeptical of us having any lawn issues.
Ensure the carpets are dry when you leave.
Tyrone was such a hard worker!! and I loved how his passion for service was evident in the quality of work he did.
the products used in the house had a pleasant smell and the carpets looked great. The tech, Nichols Wilson, was very professional and a pleasure to have working in my home. The first person I spoke with at the call center, Angel, was very helpful in setting up my first appointment.
I had not heard from anyone about me appointment (my appointment window was 1:30-3:30) being delayed or cancelled on Saturday so I called; the person that I spoke with on Saturday at 3:23pm, was kind but said that he didn't have control or contact with the techs. He also told me that the tech was on a thousand dollar job($1,000)and that the job was taking longer. First of all, I did not need to know how much the job before me was worth, just tell me it was taking longer to do. I am sure that your Company receives more jobs such as mine and that is what keeps you in business. He also had to reschedule my appointment to 4:30 - 6:30, I was not really happy but it was what had to be done. The reputation of your company was savage once Nicholas arrived, he got right on the job, explained what I did not understand and got the job done. Nicholas is an asset to your company and positive spokes person. I also congratulated him on have such a large job ($1,000) before coming to my house and he was surprised and stated that was not correct. So now back to the second person I spoke with at the call center, I do not appreciate the feeling that call center person lied to me,but it is possible that I was giving a different tech.
Will I do business with your company again, most likely but I will be skeptical of your call center.