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based on 85348 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My area rug was only picked up yesterday other than the pick up I haven't been provided any services.
The young man who picked up my area rug, was friendly, helpful and very courteous
Good Service and carpet looks great!
very professional
Didn't get stains out
Everything was so easy, clean and smelled amazing - it all worked better than I expected. Shawn was amazing at recommending product and helping fit our budget.
The product and the service people so friendly on the phone and the when they came out they were so willing to help and answer questions.
GOOD COMMUNICATION / GOOD CUSTOMER SERVICE / QUALITY WORK
The kitchen tile grout is still visibly dirty in several spots. The technician failed to leave the restaurant gift card. I used other companies, paid less and been more satisfied.
The gentleman who came was very polite. I told him that when the carpet dried I would know if I was satisfied with the result.
I have an appointment with a team lead on Monday between 1 and 6pm.
I am disappointed that he could not come before. It has been 24 hours and a couple of patches are still wet/damp.
Carpet and tile looks brand new. Our technician was very professional and informative.
No chemicals. Technician very courteous and informative.
Carpets are cleaned thoroughly, which has extended the life of my 7-yr old carpets. Technicians are always friendly, knowledgeable, and courteous.
Roy told me to to get ready for the best cleaning I've ever had, and he was right! Even though this was the third time I had used Zerorez, he did a better job and was the first technician to tell me about the protectant and the permanent air filter, both of which I decided to get. Thanks Roy!
Technicians worked very hard to get stains out, and even managed to get the paint up that the painters left behind on the carpets.
My carpet and tile has never looked better.
Professional service with quality products = GREAT RESULTS!
You use organic cleaners.
Excellent cleaning process that dries quickly (4-5 hours) and results in a clean you can feel; courteous and professional people; no high pressure sales job.
I personally like that you are 100% committed to meeting the needs of the families you serve. Braxton, our technician was very thorough and serious about doing a good job. I apprecaite that.
Service man was very professional and answered all my questions. The carpeting looked like new when he finished.
I like the way my carpets looks and feels and the good quality customer service
I can't tell a diff visibly but it does smell better downstairs. Maybe its just old carpets, I was hoping theyd look cleaner. thanks I also didn't get shown w a blk light like my friend did w her service. I didn't get the promo gift card either, poor kid im sure I was his last stop. he was very nice and professional. thanks
Polite, friendly, efficient
consistency, professionalism & quality
Your carpet is EXCEPTIONALLY clean!!!!!!!! Wouldn't use noone else!!!!!!!
Technician was very polite.
You are willing fix mistakes.
You were supposed to come between 11:30 and 1:30 but the technician had car problems and you did find someone else but they did not get there until 3:30, I understand the car problems were out of your control but it is still frustrating to show up so late and then the carpet was not dry until after 9:00. Also I was supposed to get 100 sq ft of tile cleaned for free and the technician never said anything about it, he seemed like he was in a big hurry and finished in 1 hour and I think my carpet did not get as clean as it should have if the technician would have spent more time on it.
You do such a great job! And the people you send have been great!

Very clean good customer service