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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Job well done. Older carpet looks better than we expected. I used before and would recommend again.
A few spots were gone when they left, but after the carpets fully dried, the spots came back.
No soap residue, professional and courteous employees, thorough
The attention to detail and leaving no weird odor behind
I was told that y'all moved furniture only to find out only up to 50 lbs what furniture ways less than that also I thought the guys did a good job but your price after you got there was way to high another 100. Bucks and I could have replaced the carpet. I'm not saying they didn't do a good job they did just wasn't expecting it to be so expensive
The technician was very professional and did a very good job.
tech was polite, professional and fast...the carpet looked great and we shall use Zero Res again.
Very nice techntion
The service is wonderful. The technician, Alicia was on time, very informative, went over everything that was to be done and professionally and satisfactoraly got the job done. The carpet is clean, fresh looking and brighter. There's no residue on the carpet and I just love waking up to fresh, clean carpet. Just to look the whole house done makes me smile. We have two small dogs. What I really commend technician Alicia on is the handling of two pet stains an eye sore. She went about business and bam, stains are gone, carpet is done. I have used Zerorez before and I just won't use anyone else because I don't want problems and a headache. I'm satisfied with zerorez.
I liked the attitude of your service technician. She was friendly and knowledgeable. The carpet was dry within a,reasonable time.
Carpet looks great. Technician was friendly, competent, and seemed genuinely interested in doing a good job.
The person who came to my house was very hard working and kind. I want to use your company for next. Thank you so much.
lower the price on grout cleaning
Improved look and feel of carpet, concentration on problem areas as needed, carpet dried quickly after cleaning.
Technician Nicholas Wilfon was pleasant, cooperative, and knowledgable of Zerorez process and equipment.
Very pleased with results. I didn't receive the 20% June discount as advertised by KLUV, but I assume it was figured in the room rate pricing and overall bill.
No chemicals used. Friendly professional staff
My carpet had pet issues n the tech gave us the basic option which would not help and not recommended--then he gave us 2 other options. Short story I paid over $200 for basically one room and my carpets smell much better but it feels like some thick matter was left on it. Thought maybe we just needed to vacuum but have done that many many times. Not happy,
First name removed Hutchinson
Our tech was fabulous!!! I wish I knew his name. He made our carpets look brand new. We usually get our carpets cleaned by Zero Rez every six months, but this time they looked horrible. Thank you fablous tech for making us feel like we were the only home on your agenda!!! We love our carpets again!
We are pleased with the service. A little surprised that the man didn't arrive until after 7:00 pm. I called about 6:00 to see if he was still coming.i think a call when it looked looks it would be later than the window given would have been a way to improve.
Technician was excellent. Very thorough and pleasant
resonable prices and excellent customer service and very pleased with the product outcomes.
We had scheduled cleaning of our kitchen tile. Your tech, Caesar, looked at our floor and said he wasn't sure it would come clean. It cleaned a small area as a demonstration. The grout did not come clean so he said there would be not charge. That is great customer service and integrity on your part. Even though we were not able to use you this time, we will be calling you when we need our carpets cleaned. Thank you.
My house smells like bleach. I was told you only use water no chemicals.
Explain your offers better, provide the technicians with all of the details of the deal that you signed up for.
I was not able to get my tile cleaned because the technician didn't realize that it was a part of my offer. : (
The representative was very hospitable.
Clarify the terms of your discount offers.
on time, very professional,
justin knew exactly what he was doing very professional. good company very reputable.
The gentlemen were friendly and knowledgable
Poor customer service and return phone calls.
I have had an area retreated 2 times and each time the spot (that wasn't there to begin with) gets bigger.
I have already bragging on how efficient my service guy was. He answered all questions and did a thorough job.