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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
my old carpet looks almost new
Technician did a very good job of cleaning our carpet.
Technician was very thorough and did a wonderful job.
Quick and fast.
I love that zerorez uses no chemicals or soap to leave residue and toxins! It's truly amazing and I'll never have any other company clean my carpets and tile! I've used other soap based companies and find the dirt just comes back faster! It sticks to the soap residue. But zerorez creates ionically charged water that becomes a disinfectant. What a concept! Love them!!!!!!!
I feel like the technician was very professional the service provided was exactly what I wanted
Carpet does not feel crunchy. Honest technicians. Very reasonable service cost and appointments. I will continue to use Zerorez.
Chemical-free cleaning, effective cleaning, courteous staff, great specials.
good product; very polite, attentive service person-Eric
Great workers! My tech was so sweet and did a great job!
No odor or chemicals. Carpets looked great and sofa was cleaned and looks new
I like the fact that you guys were very proactive in regard to my scheduling. The agent was diligent and did a very good job. I think your customer service representative is awesome. I briefly explained my situation and my desire for the service due to an unexpected event popped up. She listened and reacted accordingly, and made it happen. Thanks! Customer service has become a lost art.
My carpet and tile were transformed! My technician, Roy, did excellent work. Zerorez outperforms all others by a mile!
No phone call 24-48 hers ahead of time. Bleach smell after. Not as clean as we would have thought with a profession cleaning. But the employee was on time and very nice. He was a great representative for your company.
My carpets are CLEAN. Dry quickly. Technicians are professional as well as friendly.
Have used ZR for many years; have recommended y'all to neighbors[who also were very satisfied] Even booked an apt. with ZR in Calif to do my Mothers home for the second time
in two years.
The last technician that we used -Travis was great. Hard working,friendly, asked if we were satisfied before he put away his equipment.
As always ZR did not disappoint.
Y'all are MY carpet cleaning company. Thank you! CK. Arlington,Texas
Cheaper for services rendered.
Prompt service--on time--excellent knowledge of services--professional in their discussion and understanding. Will continue to use them.
Clean fresh carpet.... fast and efficient service... I had my sons carpets cleaned...downside you don't service my area for the same prices
thorough cleaning and got all spots out. The technician was excellent explaining everything. will be back
The tech was great! The carpet were cleaned better that I expected .
Professional staff and great cleaning
The service tech was courteous, knowledgable and did a fantastic job.
I liked your service. My rugs looked great just like new!!!
Technician Chris was very personable and courteous during the entire process of cleaning in our home. Thanks
My carpet feels brand new! However, they were two hours late on my scheduled date, with no phone call about the delay. When I called them for a status the customer service agent lied to me and said they were have truck problems and did not think it was any big deal that they were late and that no one had called to apologize for being late. When the technician arrived he said "oh no, they sent us to Plano for a job". I was very disappointed in how the matter was handled. Their customer service skills are lacking and the technician tried to double the cost of my cleaning with spot treatments. He also tried to tell me that their cleaning method would not remove the spots and that I needed the special spot treatments at $75.00 a spot! I was not very confident in your cleaning method at that point! My husband filed a complaint on line with your customer service department and no on every got back with him. This is terrible customer service!
Technician was professional and did a great job!
no harsh chemicals
My carpets look the best they have ever looked after a cleaning.
The people I've come into contact with at Zerorez are really friendly and helpful.
The technicians were professional and explained what they were doing and the options for additional services. My carpet looks great! One small problem for me was the bleach like smell the solution leaves behind. I have asthma and the day after they cleaned, I was bothered by this smell. It has been two days now and the smell is gone.