Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 15, 2015 — Rated 9 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Usually I like the thorough cleaning my floors receive, and the work of the tech. This time my tile floors were left with standing puddles of water, and the carpets seemed wetter than before. It took several hours for the carpets to dry. That has not been the case in the past. I had requested a specific tech with I made the appointment because I trusted his work. He was not who was sent.

Report a concern   July 15, 2015 — Rated 10 out of 10 by Robert & Terry Lay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left on the carpets. The guys were very nice and informative.

Report a concern   July 15, 2015 — Rated 10 out of 10 by Kelly Lancaster Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The price, the quality of the workmanship, and most of all, the end result!

Report a concern   July 15, 2015 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful job and very reasonably priced!

Report a concern   July 14, 2015 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service, fast, reliable

Report a concern   July 14, 2015 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your product works. Always on time and very professional.

Report a concern   July 14, 2015 — Rated 10 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bradley Kramer was very professional and did a very through job. The next time I have my carpets cleaned I will request that Bradley do it.

Report a concern   July 14, 2015 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It cleared out spots on carpet.

Report a concern   July 14, 2015 — Rated 10 out of 10 by Denise Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really appreciated the honest of the tech/sales rep along with his knowledge. I really like that there is no strong chemical smell nor is there any residue.

Report a concern   July 14, 2015 — Rated 10 out of 10 by Garth Dougherty Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and courteous

Report a concern   July 14, 2015 — Rated 10 out of 10 by Kyle Whileyman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, happy employee.
Great service.
Great value.

Report a concern   July 14, 2015 — Rated 8 out of 10 by H.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Call if running late!

Report a concern   July 14, 2015 — Rated 0 out of 10 by C.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You sent a kid to do our estimate and he was not prepared at all for that. He seemed extremely nervous and couldn't adequately answer my wifes questions. He didn't even have the proper form to write up the estime and chose a crumpled zerorez flyer to write the dollar amount on. When I called your office the next day, I was told someobe would be calling me back to answer my questions and nobody bothered to call me back.

Report a concern   July 14, 2015 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results and good customer service!

Report a concern   July 14, 2015 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job and were very professional

Report a concern   July 14, 2015 — Rated 10 out of 10 by T.E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very customer friendly and professional service and on time

Report a concern   July 14, 2015 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient

Report a concern   July 14, 2015 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous, quick, and efficient.

Report a concern   July 14, 2015 — Rated 10 out of 10 by S.S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green and no residue

Report a concern   July 14, 2015 — Rated 9 out of 10 by Larry Bennett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like not having residue in the carpeting. They stay cleaner and brighter longer.

Report a concern   July 14, 2015 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is like brand new, smells very fresh, not chemically. Love it!!!!

Report a concern   July 14, 2015 — Rated 7 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

We booked with the four rooms @$39/ea plus free tile cleaning and a coupon for a free dinner. There was no record of it so our bill would have been almost $300. We ended up having three rooms cleaned - no tile cleaning and no coupon for a free dinner.

Report a concern   July 14, 2015 — Rated 6 out of 10 by K.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The window for service is very long. 5 hours is nuts my window was 1:30-6:30. All day! At 6:20, I had to call your offices to verify that someone was schedule to show. Nobody was scheduled. So they sent someone out, within 20 minutes. . I've never used a profession service to clean my carpets. The customer service rep, was rude and inpatient and acted like every question I posed to her was stupid. I've heard nothing but good things about your services. I was not impressed. I probably will not use you all again.

Report a concern   July 14, 2015 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and polite service man.

Quick service and a clean carpet!

Report a concern   July 14, 2015 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How well they clean

Report a concern   July 14, 2015 — Rated 5 out of 10 by D.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm a little disappointed with your company as I had given one of my prized rugs for cleaning back in early June. I've yet to get it back and I was assured by your technician then that he would return it to me within a week or call. He never did call me and I have had to follow up with your customer service agent none of who could provide me with a delivery date.

Report a concern   July 14, 2015 — Rated 10 out of 10 by Dwight Vahle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Cleaning holds up longer than others. Very happy with the results.

Report a concern   July 13, 2015 — Rated 10 out of 10 by K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is natural and the service tech was great,

Report a concern   July 13, 2015 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and professional. Will always come back to you!,

Report a concern   July 13, 2015 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great, quick service, nice service people.


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