Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2015 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality product and a fair price.

Report a concern   July 18, 2015 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite and efficient service men who come out and work with us..Kyle was a very nice gent who I would like to recommend to others..Very professional...very knowledgable as well.

Report a concern   July 18, 2015 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I can actually see how clean our carpets are now and the customer service is awesome!

Report a concern   July 18, 2015 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was excellent . . . both representatives -
Tyrone Randle and RaShonda Dotson were very polite, courteous, worked continuously while they were here and did a great job. I will definitely use Zerorez again.
Thanks, Name removed

Report a concern   July 18, 2015 — Rated 10 out of 10 by Judy Goodnight Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, Professional, the gentleman was trustworthy,

Report a concern   July 18, 2015 — Rated 7 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Our techinician was helpful, honest, and knowledgable. Our rug stain on the other hand, was too severe. The price ($6/sq ft) of sending it in to the factory is entirely too high, as it costs what the rug did. Since pricing is by square foot, I have to imagine this is the case with all but the most expensive rugs. So in our case, the only effective service costs too much to pursue.

Report a concern   July 18, 2015 — Rated 5 out of 10 by K.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Unfortunately the technician was really late due to dispatching issues and people that were out. I couldn't pick up my friend at the airport as he was still here, and she had to take a cab. $75. Ouch. And all my furniture was all over the place and I had house guests. Also, I was supposed to get a $50 gift certificate and I didn't get one.

Report a concern   July 18, 2015 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that cleaned my carpets was the best I have ever had, and I have been
using Zerorez since the begining of your business. My carpets look better than they
ever have. I will be requesting him for my next visit.

Report a concern   July 18, 2015 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That there were no chemicals used.

Report a concern   July 18, 2015 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and professional.

Report a concern   July 18, 2015 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue from the carpet cleaning solution. Love It

Report a concern   July 17, 2015 — Rated 0 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am not pleased with the air duct cleaning. I would like to have them redone at no charge.

Report a concern   July 17, 2015 — Rated 10 out of 10 by Marjy LaGesse Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are always knowledgeable. And friendly. The products work great and the techs don't over sell them.

Report a concern   July 17, 2015 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

DeMarcus, was a great tech.

Report a concern   July 17, 2015 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good, on time .... tile cleaning was exceptional

Report a concern   July 17, 2015 — Rated 10 out of 10 by Shela Sample Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service Techs are courteous and on time. Jessica was very pleasant and did an excellent job. The only carpet cleaning service I will ever use.

Report a concern   July 17, 2015 — Rated 2 out of 10 by R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The job still left spots on carpet.

Report a concern   July 17, 2015 — Rated 9 out of 10 by C.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was informational, done right, and the cleaning is still holding up.

Your representative, Amid, was wonderful!

Report a concern   July 17, 2015 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how quickly the carpet dried.

Report a concern   July 17, 2015 — Rated 10 out of 10 by Charlotte Gray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service provider was very professional and did an excellent job. Would like him back in the future.

Report a concern   July 17, 2015 — Rated 10 out of 10 by Lauri Hansen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EXCELLENT SERVICE...TOOK HIS TIME & GOT ALL STAINS REMOVED! ABOVE & BEYOND. WE USED YOU ONCE BEFORE, BUT THIS TIME WE REALLY REALLY NEEDED SERIOUS CLEANING! WE WERE THRILLED WITH THE RESULTS. EXCELLENT SERVICEMAN. I AM AFRAID I DO NOT HAVE HIS NAME.

Report a concern   July 17, 2015 — Rated 9 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My expectations were met.

Report a concern   July 17, 2015 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product and great staff. Tyrone and Rashanda were great

Report a concern   July 17, 2015 — Rated 7 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

This is my second time to use Zerorez. My first experience was amazing! Two man crew showed up on time. Equipment (truck) was clean and appeared to be well maintained. They explained the process in detail. The carpets turned out great. My most recent experience was not as good. One man crew showed up in a truck that was dirty, dented and rusty. It did not appear to have been recently cleaned or maintained. Carpets took longer to dry than we were told (some areas were damp 24 hours after the technician left) There is still one area that has some remnant odor from pet stains.

Report a concern   July 17, 2015 — Rated 9 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

well done

Report a concern   July 17, 2015 — Rated 9 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brent Stover did the best job we have had done by Zerorez. Our carpets look like new. Brent is an outstanding technician.

Charles and Name removed

Report a concern   July 17, 2015 — Rated 10 out of 10 by Daniel Ellenwood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly Staff, Great service!

Report a concern   July 17, 2015 — Rated 10 out of 10 by J.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

like the "clean fresh" smell of my carpet after the cleaning

Report a concern   July 17, 2015 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert did a fantastic job and our carpets look amazing....almost like new!
One small challenge... A spot returned
In the living room and we would like him to return and see is he can make it disappear!

With all the news about carpet cleaners we are
thrilled to use and recommend ZeroRez!

Report a concern   July 17, 2015 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the non use of harmful chemicals.


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