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based on 83939 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Flexible with times and dates, carpets look like new!!
The product works and your people are very careful and thorough.
Excellent personnel who left us with very clean carpets. They went beyond what we had expected of them.
clean carpet, tile and furniture.
Cleans well!
Your estimate was outlandishly too high. The cost to clean a not-so-dirty pit group (48 sf) was about half the cost of purchasing a new group.
I like the fact that there is no residue, no smell, is safe for my pets and the environment.
Price and friendliness of staff
There all natural and environmentally safe. Plus they aren't harmful to our property.
Courteous, timely Technician and quick drying solution.
Works good
The technician moves the furniture. Is very efficient and fast. I will use your services again.
Great service. Clean carpets.
No soap residue and more natural
No soap
I am not receiving responses to emails with concerns.
The technicians were very efficient and personable. They took the time to explain what they were doing and then made sure that we were satisfied with the job before they left. They are a very good representative of the company.
Explain all services and costs. Very efficient technicians. Appreciate advice on keeping carpets/floors clean until next time they are here.
I was very pleased with the results of the recent cleaning. The taff were friendly and helpful.
prices are a little high
All natural. Technicians were very friendly and thorough.
The rep was over an hour past the 2.5 hour time slot allotted and your customer service center did not call to let me know until after the 2.5 hour time slot had elapsed.
The rep did not provide a profession quote. Took some 'measurements', went out to the van, came back with his notepad and gave me a price. Did not provide me with any photos of what could be done.
I received another quote from a very well known company and they were quoting less than $1.80 per sqft to clean and seal my floors. Your quote was over $4 per sqft.
Needless to say, I am very disappointed.
I gave you a small, circle rug to clean in the factory and was promised it would NOT take longer than 4 weeks to return. I specifically asked that question and said I needed it back by the 4 week mark. When the 4 week mark came, no one called. I didn't get around to calling until 5 weeks, at which time the manager at the DFW location told me my rug had been mis coded or something in the system and they didn't realize they still had my rug. So, you basically lost my rug. When I asked to have it delivered immediately, no one could get it to me until the following week, making it 6 weeks from the original date I gave it to you. I asked if I could be partially refunded to compensate for this and the answer was no. No one even apologized for the mistake or tardiness of my rug.
My rug finally was supposed to be delivered so I took off from work to be home and of course the delivery person never name. I had a 4 hour window and called at the end of that window. I was told the guy was running late and it would be another hour. Well, I had a doctor's appointment and couldn't wait around, so again, I couldn't get my rug. It's just unbelievable the lack of respect this company has for someone's time. The customer service is just terrible. The worst I received in many, many years. On top of all of that, your prices are ridiculously high! It cost more to get my rug cleaned than I originally paid for it.
I will NEVER use or recommend your services EVER again.
Oh, and when my rug finally was delivered (almost two months later!), it still had black spots on it.
No odor or residue.
Price,efficiency, quality
It made my carpet look NEW
The serviceman was very professionally and had me look over the areas as he would complete them. I was satisfied with the results and will schedule another cleaning in due time.
Fast and friendly, as always.
The customer service reps are extremely friendly, the techs are always professional and the technique used to clean the carpets is wonderful. My carpets always look, feel and smell so clean once the tech is finished!