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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really like the way my carpets feel and look after Zerorez comes to my house and cleans my 20+ year old carpets. And you really have some incredibly courteous and attentive employees.
I really like J.L. explaining everything before he cleaned. I believe he did a very thorough job.
Everything seems clean and fresh. Service personnel are friendly and professional.
Its seemed like a couple of areas were missed or gone over too lightly especially by my entry to the house. I felt like if it had been gone over once or twice more with the steamer that more dirt would have lifted. It was where the technician exited the house and was the last area touched I am not sure what is used in the steamer to life the stains but maybe it was low or not enough time or effort was given to that area and that was the area people see first when entering my house....so I was a little disappointed I was hoping for more especially in that area especially when I saw more stained areas in the house come clean
Customer Service is very friendly.
Aaron arrived on time. He gave me an honest assessment of the dirtiest places in the carpet. He worked what was quite nearly a miracle with two rooms that had been occupied by teenagers who never cleaned up a single spill in 7 years. The carpet was dry except in the 2 rooms that had to be more heavily cleaned in a few hours. There is not pefumy smell left behind. The original quote didn't change - no surprises. A wonderful experience.
The only complaint is that this time, there was a bleach smell that was not there from our last service. I really disliked the odor and wish that aspect had not changed.
Friendly and professional technicians. Very clean carpets that are quick to dry.
Carpet were cleaned and the service man was super nice.
I appreciated that the products are safe for my children and family. I also enjoyed the service of Austin who immediately introduced himself to me with a smile. As he serviced my house he patiently answered my numerous questions. I never felt rushed by him. He shared that company has Christian foundation and that the employees pray before they go out for job services. This is very admirable. I will use Zerorez again. I hope the company will continue to provide reasonable prices with outstanding employees who will not just provide satisfactory work but exemplary work.
No chemicals! The people who come out to clean are very knowledgeable about all the products and services. They always do a beautiful job. I had a stain on the carpet for over 6 months that I have repeatedly tried to get out, and he got it out!
I have to say I was very impressed with our technician. He was very knowledgable and very polite. Would definitely recommend.
I thought the tech was great. He was awesome in product knowledge and service. The cleaning was much better this time than last.
Great job! We are very pleased!
Chemical free
Our technician was awesome!
No chemicals are used. Carpets feel clean afterwards with no residue.
No residue.
Very professional and courteous.
Excellent service! It was so easy to schedule, the men showed up on time and worked very fast. They were also knowledgeable, friendly and helpful! The products worked very well. My carpet had a lot of stains and it now looks great. I can't see any sign of the stains. Zerorez is so much better than the competition. I would highly recommend Zerorez to all of my friends!!
Did exactly what I wanted...cleaned my tile floors. Looks like New!
Showing up on promised time.
Had my carpet cleaned, great job!
Carpet looks just like it did before it was shampooed. Traffic areas still dirty and spots in several areas are still there. Waste of my money.
Tile looks better of course but it is splotchy. Some dark places that were not given special attention. I can live with that and can maybe fix it myself, but paid good money to have a good job.
Very disappointed.
On the positive side. The techs were very nice and professional and accommodating. The sell job was a little much but I know he was only doing his job. Nice guys
Very please with the customer service and service. Very professional and friendly.
Excellent results. My carpet looks new again. I would highly recommend Zerorez.
I like the friendliness and thoroughness of the service
Everything.
We have used zerorez in the past and were very pleased. This time however, the technician seemed to be having issues with the equipment. Our carpet was very wet when he left and there was a noticeable odor in the house. The carpet was still damp in places the next morning over 14 hours later.
Quick scheduling and not a strong after scent.
I listen to 98.7 KLUV and I was under the impression that most of the stains would be removed. While the carpet was still wet, it really looked like it was going to come clean. But once it dried, the stains are still there. I paid $60 just for the stairs and can still see stains. I would love it if a manager/supervisor could come and look at it and reassure me that that is the best that I can get for almost $150. I don't normally pay for carpet cleaning but I have horrible hands, arthritis and all that jazz. The gentleman that came out was very polite and I got the feeling that he knew what he was doing. My carpet just isn't like I had envisioned it would have been considering all your cool ads that running out there.