Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 17, 2015 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your ability to bring carpet back to life.

Report a concern   July 17, 2015 — Rated 9 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, efficient service. No perfumes or overbearing chemical smell.

Report a concern   July 17, 2015 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was clean technicians professional

Report a concern   July 17, 2015 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You can see clear results

Report a concern   July 17, 2015 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen were extremely friendly and professional. They did a great job and really impressed my husband and me!

Report a concern   July 16, 2015 — Rated 9 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmentally safe, but very effective results. Courteous and knowledgeable technicians able to offer additional services at reasonable prices. I especially appreciate the special offers to save money, which encourages me to use them more often.

Report a concern   July 16, 2015 — Rated 10 out of 10 by Bill Kuelbs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service tech, Aaron I believe, was extremely professional. The carpet, that are old, came out very clean and as your ad say, felt soft like when new. Not the hard, crusty feeling you get with other cleaners. Aaron worked hard to make sure the job was well done. Would have him back in a second!

Report a concern   July 16, 2015 — Rated 9 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff was timely, respectful and friendly. That showed up on time, were very careful and did a good job. I also love that this is a chemical free way to clean our floors.

Report a concern   July 16, 2015 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The second man that came out to correct the poor job that the first woman did was excellent. I think you should have your employees tell customers what the charges are going to be. I was charged $150.00 for special work on three animal urine spots that were about 6 by 8. Inches wide. The carpet cleaning woman said she used 2 five gallon containers. I think those charges were too high. She did not do a good job and I understand she is no longer with the company. J.L.,who came out to correct the bad job, was very good.

Report a concern   July 16, 2015 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite, knowledgable technicians.
Great job done in a timely manner.
Carpet looks like new.

Report a concern   July 16, 2015 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product lives up to it's claims. However, as with any other service, the product is only as good as the technician using it. I've had both good and not so good come out, so I would like to give a shout out to Ivan Brown. He was professional, courteous and completely thorough. I will request him personally the next time I have Zerorez come out.

Report a concern   July 16, 2015 — Rated 8 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Come during the timeframe that you say you'll be there. Our timeframe was 11-1:00, our
tech came at 4:00. It wasn't his fault it was the scheduling.

Report a concern   July 16, 2015 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the knowledge he gave about the products that was to be used. Also very professional about his work, and very curtious.

Report a concern   July 16, 2015 — Rated 10 out of 10 by Jamie Morrison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Always done very professionally

Report a concern   July 16, 2015 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quality work

Report a concern   July 16, 2015 — Rated 10 out of 10 by Charleen Howell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it was hard to tell at first if the spots were gone. Looked great after it dried! I will only use ZEROREZ!

Report a concern   July 16, 2015 — Rated 10 out of 10 by Mark Clark Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time & professional!
Great company!

Report a concern   July 16, 2015 — Rated 6 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Water all over the wood floors. Did not clean under a desk chair guard. Grout in bathroom changed multiple colors

Report a concern   July 16, 2015 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love your technicians. Great cleaning job!!

Report a concern   July 16, 2015 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning. Love your technicians. They were fabulous

Report a concern   July 16, 2015 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technition did a great job. It took a while but our carpets look fabulous.

Report a concern   July 16, 2015 — Rated 3 out of 10 by M.B.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not remove pet stains/odor. Come back & retreat.

Report a concern   July 16, 2015 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I filled this out before

Report a concern   July 16, 2015 — Rated 10 out of 10 by Jennifer Haraper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was effective and worth the money

Report a concern   July 16, 2015 — Rated 10 out of 10 by Marjorie Lane Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jessica(I'm pretty sure that was her name) was on time, understood I was on a budget and didn't push for "extras". She did take the time to explain what to expect. She had me check each room before she moved on to the next. Very happy over all!

Report a concern   July 16, 2015 — Rated 10 out of 10 by L.A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Only uses water

Report a concern   July 16, 2015 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very thorough.

Report a concern   July 16, 2015 — Rated 6 out of 10 by K.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Came really late

Report a concern   July 16, 2015 — Rated 10 out of 10 by John Rau Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reasonable pricing and prompt service. The tech that serviced us was very friendly and polite.

Report a concern   July 16, 2015 — Rated 9 out of 10 by Jimmy Williams; Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff is very friendly and helpful. When the technician was at my house, and called to recommend cleaning the tile, in addition to the carpet cleaning we already had scheduled, I didn't feel like he was being a salesman. He made me feel as if he was the homeowner making the decision, and discussed the benefits from that perspective. I felt very comfortable with him, and with adding the additional service. Thank you!


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