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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked everything about Zerorez....the technicians who came to our house were professional and thorough. I have recommended them to our neighbor and will do the same for anyone who is in need of having their carpets/floors cleaned.
The carpet is clean.
This is my first time to use your company and very dissatisfied in the results. Carpets took over 18 hours to dry and they are still dirty if not worse than before.
We are very pleased with your products and services. We like the fact that you are a green company and your products are not harmful to the environment. We recommend your products and services to friends.
Everything!!
Dominic was a great person. He was training another person too.
Stairs were not cleaned well at all
I really like the end result, and the fact that it last.
Your service is, without question, the absolute best in the industry.
However, please work on providing a smaller service window MUCH earlier in the scheduling process.
Very professional and made the carpet look new.
Demarco did a great job
Great customer service
No chemicals!
Derek was terrific. Explained exactly what he was doing. He did a thorough and excellent job. I am requesting him for future service.
Very good price and carpets do not have a residue. Great service too!
I was not disappointed per say, but even after spot treatments on dirt stains from our dog, the stains did not come out completely. Also, we were supposed to receive 20% off and when they ran our card they left off the discount. Thankfully I saw the error and they refunded us the discount. I should not have had to catch that, but they were nice when I called to have it fixed. So, overall the service was fine, just not top notch.
Not too much, but it would have been nice to have mentioned the free $50.00 credit at the restaurant. I had forgotten about the promotion.
Nothing. I will simply go elsewhere.
One of our bedrooms had a small/ light object in front of the closet and was not moved to clean the carpet. Price of apolstry was not negotiated and felt I paid to much. Employee expressed frustration with previous comments about killing grass and does not seem to care killing ours as well. A piece of cardboard would do the trick. Thanks for the spot cleaning solution. Will order more soon!
Decarlos was the best!
Professional, friendly and did a great job.
Technician was so friendly. He was extremely patient (he took the time to answer my questions as to what he was doing while performing the service). Very informative regarding the product and service. Thank you for an OUTSTANDING job!
Your drivers do an excellent job and you don't use chemicals! You are only carpet cleaners.
Professionals are well-trained, courteous, thorough, and do not pressure clients for added treatment. Nicholas is the best!
very clean and efficient.
I very much like the end result. I like the no soap residue and the quick drying of the carpet. What I was very unhappy with had nothing to do with the technician that came. I requested an a.m. appointment, I requested an a.m. appointment. I knew when I hung up the phone that would not happen. The person I spoke with had nothing invested in the company for sure. I was told the company was getting too big and popular and the routes were more important than my request .
Great customer service. Technician was very knowledgeable and professional. After seeing how clean my carpet and floor tile was after the cleaning was completed, I am sold on the technology and couldn't be happier.
The carpet does look better than it did, but there were still some stains that did not come out. And some pee stains didn't come out in the rooms that we did the pet treatment. And there were a couple that came back within hours of the technician leaving. One stain was Dr. Pepper which we were told would come out with no problem. The stain faded, but did not come out completely. Like I said it looks a lot better than before, but by no means looks "brand new" like the commercials represent.
The tech was very nice and very professional. I hadn't had much satisfaction with other carpet cleaning methods so yours is appealing.
Professional reps, dependable service.