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based on 83939 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The serviceman worked very hard. Explained his procedures.
The entire experience has always been very professional & courteous. Our technician should be a trainer of trainers for customer service & satisfaction. We are lifetime Zerorez customers!
Show up in designated time window. I had morning window both of my appointments. The first time didn't show up until 1:30. The last one didn't show until 2pm after three phone calls of saying the tech was 30 minutes away & not showing up until I called at 2. I am very happy with product but showing up late makes me not want to recommend. I was also suppose to get restaurant gift card both times & never received either one.
The process was very efficient and effective.There was not a lot of noise and the carpet was not soaking wet afterward. The technician was very friendly and nice and very efficient.
Everything. talking to rep & making appointment is easy. Tech shows up when he is suppose to and are very professional and the product works as advertised.
We have been very satisfied with the service and the way the people do there job.
my carpets look great and the service technician was friendly and efficient.
The system seems to work very well and the service technician was very neat, polite and seemed to be very competent and hardworking.
This is the best and most thorough cleaning we have received from Zero Rez.
Very appreciative.
Billie Last name removed
Sotheby"s Briggs Freeman Realty
A very good job was done on our carpets and tile floor. Only one small stain was left on one carpet but it was pointed out to me in the final inspection.
Very courteous and the end result is great! Not a lot of upselling, which I hate
I asked for an early appointment and was eventually given 11:30am to 1:30pm. The technician arrived about 12:30pm. This caused me to lose most of the day. I think that you should try harder to accommodate the client's desires re appointment time.
Job well done....this time I also had kitchen tile cleaned and was amazed!!!
I have already endorsed your company on our neighborhood group site...............
No soapy residue left on my carpet, but still a great clean. Easy to schedule and friendly staff.
they are chemical-free
no chemicals and the effiency of your staff.
Zerorez offers a variety of products and services to clean a variety of spaces in your home.
A Zerorez associate came to our office on July 28 to provide us with a quote for services. I advised him I needed a written quote to submit for approval - so far I have not received a quote.
Service by tech was prompt and professional… first time to try tile cleaning very happy with the results…
Courteous, professional personnel
Your system does the job! Stains are gone, carpets look clean and are clean and stay clean. Your service staff was great (Robert and S___)! They were professional and friendly and efficient. We had 6 rooms of carpet cleaned and 100 square feet of tile cleaned and they never slowed down. We are very pleased with everything! This was our second time to use Zerorez and we will definitely use again!
Great customer service. Shawn was great! He was very professional, did a thorough cleaning and made sure that I was satisfied. Would definitely use Zerorez again.
Clean and easy to deal with and safe for pets and kids.
Very friendly people and very thorough.
Products were great and Bryson was very professional and he did a great job!
Overall, the job that was done was great. However, it's extremely disappointing when one quote is given over the phone and the end price is double of what was the original advertisement. I went ahead and paid in full without a hitch but, since you're asking, I'll give it to you straight. My family and I felt like we've been had and completely hustled. I don't think we'll ever use zero Rez again.
Be more formal, introduce your person and explain what to expect. The individual that did our carpet was very polite and accommodating however inexperienced, a day later and our carpet is still damp in some areas. Left a wet trail on the way out.
Fast' carpet looks great'
Courteous technician, on-time service, and truly clean carpet!
Professional staff..clean carpets