Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83940 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 8, 2015 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service guy went out of his way to make sure I was 100% happy.

Report a concern   August 8, 2015 — Rated 10 out of 10 by Warren Cook Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome.

Report a concern   August 8, 2015 — Rated 7 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Seemed overpriced. Have used several other no residue carpet cleaning services. Was equally satisfied with their service and quality and paid a little less.

Report a concern   August 8, 2015 — Rated 10 out of 10 by D.S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ph water

Report a concern   August 8, 2015 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water only no detergents

Report a concern   August 8, 2015 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the service men were very knowlegable and professional. They were here on time, very courteous, introduced themselves to me and did not make a mess. They envolved me by asking questions, showing me a trial test area first and seemed very commited to getting all the stains out. I really liked them, would definitly use them again, and will definitly refer them to anyone I know who needs to clean their carpets.

Report a concern   August 8, 2015 — Rated 10 out of 10 by Patrick Crowder Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service and ability to clean/remove spots and stains that other companies hadn't been able to remove.

Report a concern   August 8, 2015 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   August 8, 2015 — Rated 9 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and friendly technician.

Report a concern   August 8, 2015 — Rated 6 out of 10 by L.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We can still smell the dog urine in my son's room. The cleaning didn't get the odor out.

Report a concern   August 8, 2015 — Rated 6 out of 10 by H.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Still quite a few stains after you have been here twice now.

Report a concern   August 8, 2015 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Follow up

Report a concern   August 8, 2015 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was able to remove stains I didn't think would come out - namely, a dark stain from a recliner.

Report a concern   August 8, 2015 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who cleaned our carpet was very nice and he worked incredibly hard while he was here. He took his time and did a very thorough job. The rugs and carpet look beautiful again. Thank you so much for the excellent service.

Report a concern   August 8, 2015 — Rated 0 out of 10 by E.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cleaners you sent out would have done the bare minimum had I not pushed them to do more.
I got the feeling they weren't interested in doing a thorough job, they just wanted to finish and get to the next house.
Also, didn't want to hear a sales pitch for your air filters and vent cleaning services. If I was interested I would have asked.
The amount of work done was worth about half what I paid.
To make it right I would ask you refund $140 to my credit card.
Thanks for taking my comments.

Report a concern   August 8, 2015 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm a mom of a 2-year-old. So, I love the fact that ZeroRez is able to get out tough spots without using harmful chemicals.

Report a concern   August 7, 2015 — Rated 8 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

The regular dirt stains did not come out of the carpet. Our cleaning person was very nice, professional and explained everything thoroughly.....just was hoping the stains would come out. I've tried Krud Kutter on them and them do look somewhat better.

Report a concern   August 7, 2015 — Rated 0 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Free tile cleaning left my tile looking horrible, ended up paying way more than I anticipated, carpet is not as clean as I expected it to be from all the rave reviews from radio personalities. Disappointed to say the least....

Report a concern   August 7, 2015 — Rated 10 out of 10 by Brenda Thayer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician tried many procedures to get a stain out, and did his best. Stain came out well. Also, he got a stain out that many had tried to get out before. IT looks like it came out.

Report a concern   August 7, 2015 — Rated 10 out of 10 by Betty Rose Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employee's are courteous and respectful. I was very pleased with the cleaning, my carpet looked great.

Report a concern   August 7, 2015 — Rated 8 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Advise customers that even though some stains disappear when cleaning is performed, once completely dry they may reappear. I thought the person who cleaned my carpet did an amazing job! He went out of his way to make sure he covered every area. I asked him to go go over a couple of areas and he did. He I would have him clean my carpets again.

Report a concern   August 7, 2015 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Shawn McGuire was the technician who cleaned my carpets yesterday. He showed up on time, was very professional and recommended the right treatments to get my carpets back to looking new. I highly recommend Zerorez and especially Shawn McGuire. He is a terrific young man whose friendly personality and strong work ethic left me with a very positive opinion of the Zerorez business. Please feel free to pass on my comments to Shawn McGuire.

Report a concern   August 7, 2015 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, allergy friendly, great people and service, clear explanation of charges

Report a concern   August 7, 2015 — Rated 9 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job no odor or smell. Carpet looks great.

Report a concern   August 7, 2015 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean thorough and efficient

Report a concern   August 7, 2015 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your process is natural....your service people are on time, efficient and helpful.

Report a concern   August 7, 2015 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was very nice and did a great job on the carpet.

Report a concern   August 7, 2015 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech. Went beyond the call of duty. He did an excellent job!

Report a concern   August 7, 2015 — Rated 10 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was friendly and knowledgeable about product.

Report a concern   August 7, 2015 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The thorough way the technician cleaned our carpet.


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