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based on 83939 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Employees are professional, courteous and strive to do the best job they possibly can.
Tech arrived as promised, courteous, did an outstanding job on inspection of carpet then cleaning
My carpets didn't look as good as they have in the past. Also, I requested an appointment before 10 am and I was told the day before that someone would come between 11 and 1. The technician didn't show up until 1:15. I have been a long time customer and have always loved your service, but I feel this time I was disappointed.
Powerful truck mounted cleaning system.
Quick drying time
Professional demeanor and appearance of carpet tech
Green product
Over all, the cleaning provided was above average, trust me, I have used many carpet services before. the one thing I am disappointed about is that a couple of the stains have resurfaced on the carpet ... I will call you to follow up.
Name removed
Very professional and outstanding results.
not disappointed, first time using you.
Clean finish. Very professional cleaners. Quick dry. Carpet looked like new.
Rory was awesome. Did a very good job and was very careful in the house to protect our property. Fast, efficient, and reasonably priced with great customer service! Highly recommend.
The service was beyond great! The Zerorez employee came to my house and was kind and explained everything I might not of understand. Any questions I had he answered them. He showed me the dirt he was cleaning from my carpet. Amazing service!
Rory your customer service rep was very professional, helpful and respectful. Our carpet and tile look great.
When I requested service the person knew it was 4 bd with closets. But when the service guy went he charged $25 more bc master closet was separate and every knows master closet is always separate. ..I ended up paying 145 when I was quoted 99..I was moving next day so I had no time to get other service..
You do what you say
The service was fantastic. The technician was very professional. He was a great
company representative. He knew his product and was very diligent and customer focused.
I would like him to receive the $50.00 steak house gift card as my way to show appreciation.
I kept his name and additional quotes for future reference, and have missed placed the paper.
However, Please look up my service date and address and donate the gift card to him. I believe his name is Bryan. Service was 8/01-Saturday. If you need further information to
locate the technician, feel free to call at Phone number removed. I will request him for our future
service needs.
Technicians are always very professional and courteous. Absolutely no lingering chemical odor.
I like the honesty from the Tech. He was not able to help us but gave an excellent referral for a company who could.
Very professional. Worked hard and did a great job.
excellent work and always professional
I just had a feeling that all the vents were NOT cleaned. On the first visit July 11 2015, Eric explained to my husband and I that he was going to clean all the vents and the other technician was going to clean all the carpet. On the second visit when Eric removed both return air vent covers, it confirmed that all the air vents had not been cleaned. I was in disbelief and took pictures of the dirty air ducts / return air vents. Eric apologized for not cleaning both return air vents.
Eric was not prepared for cleaning the return air vents the second time he came to my home. I had to provide him a bed sheet in order to keep my newly cleaned carpet from debris that was from the return vents. My husband and I are pleased with the carpet cleaning but truly disappointed with the air duct cleaning and not sure if the dryer vent was cleaned. We spent close to $1500 for the air purify and ac filter.
I would like to have more than 20% off on the air purify.
Sincerely
Mrs. Last name removed
Mrs.
Have been using Zerorez for several years and are carpet would always have a really deep cleaning except this time around. Dirt was not lifted to my satisfaction.
That you do not use harsh Chemicals and my Carpet seems to be really clean and fresh afterwards.
Travis was very dedicated to doing a good and thorough job. Answered all questions I had and did not try to hard sell anything. Very appreciative of that but did inform me of things that might be helpful as I can afford them.
Great communication on arrival time and friendly fast service.
Miguel was excellent. He truly cares about his clients. He was very honest with us and has excellent knowledge of your products. He is truly an asset to your company.
Timely, but thorough service. Chemical-free. No surprise charges.
On time, excellent job on cleaning the carpet.
The carpet cleaning was horrible! My carpets actually look worse. The whole point of getting the carpets cleaned was to get out some of the stains. The stains look worse. There is now a huge purple ink stain that was not there before. I scrubbed it for 20 minutes AFTER the tech left and got some of it out. All he could say is there was probably a small spot we couldn't see and when the water hit it, it spread. I have NEVER been so disappointed. I called Zerorez on the recommendation of a neighbor but I cannot imagine why I would tell anyone about it other than say spraying water on your carpet and vacuuming it up would do a better job than this. No difference, probably worse than when we started. It was a complete total waste of money.
Name removed
Service was awesome. The technician was very nice, courteous and professional. Floors look great!! Thank you!
Excellent work!!!!