Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83939 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 31, 2015 — Rated 10 out of 10 by C.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked that there are no chemicals used to clean the carpet.

Report a concern   July 31, 2015 — Rated 10 out of 10 by Brian Krinner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quality service at a reasonable price

Report a concern   July 31, 2015 — Rated 10 out of 10 by R.J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like the machine that gets all the dirty pet hair and other grime out of the carpet before they clean it. Also I like the fact that there are very few chemicals used, leaving no after odor when cleaning is finished. Technician was very friendly also!

Report a concern   July 31, 2015 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The naturalness

Report a concern   July 31, 2015 — Rated 10 out of 10 by Gary Stephenson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism of technicians, caring of furniture during service, no smell or wetness after work done

Report a concern   July 31, 2015 — Rated 5 out of 10 by B.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Customer service was great... Very nice technician... However, there were obvious dirt streaks in the carpet next to each cleaning pass that wasn't swiped over again to remove the streaks. Had heard about great results... we just weren't able to see them.

Report a concern   July 31, 2015 — Rated 3 out of 10 by A.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My hallway rug was misshaped from the spot cleaning that was done on it. While zerorez did come and take the rug to have it fixed, the rug looks like it was worked on. The ends look like they have been pulled. We had just bought this rug about 5 months ago, and it no longer looks brand new. So, I'm pretty disappointed about that. I'm going to have to save up the money and buy a new rug.

Report a concern   July 31, 2015 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was done exceptionally well. Our technician Chris was very friendly and took time to explain the process along the way. The house smelled really clean and without chemical orders. The air quality improved as well, as our AC is not sucking up the dust from the carpets. I notice that the dust on the furniture is not accumulating as fast. Also when the carpets dried they felt softer. We would definitely recommend Zerorez to our friends and family.

Report a concern   July 31, 2015 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did a great job. The carpets look like new.

Report a concern   July 31, 2015 — Rated 10 out of 10 by Suzie Standridge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the treatment that will rid the carpet of the dog urine smell. We are still in process of flash flooding certain areas.
The 2 employees were exceptional and worked on my carpets for 6-7 hrs.

Report a concern   July 30, 2015 — Rated 10 out of 10 by Jon Bartley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly, fast and good at what you do.

Report a concern   July 30, 2015 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your tech was so friendly and explained everything in great detail.did a great job as well

Report a concern   July 30, 2015 — Rated 10 out of 10 by Linda Lemmond Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my second time to use Zerorez. The service was extremely prompt, courteous, and truly as advertised. My carpet representative, William, was extremely courteous, quick, and done an excellent job with my carpets. I am very happy! I would highly recommend Zerorez!!

Report a concern   July 30, 2015 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brad was punctual and did a great job quickly. We're very happy with the results.

Report a concern   July 30, 2015 — Rated 9 out of 10 by L.M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was a 10. Some of the stains are lighter but showed when carpet dried

Report a concern   July 30, 2015 — Rated 10 out of 10 by Sarah Aulson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys that came were very professional and so respectful to my house. Thanks you Zerorez

Report a concern   July 30, 2015 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning, hard workers, no residue

Report a concern   July 30, 2015 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service was absolutely amazing! Very friendly and informative!

Report a concern   July 30, 2015 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly. I was really impressed with seeing a sample section an then being able to decide whether or not it was worth the time and money. Carpet looks new and tiles and grout look great. Thank you so much, well worth the time and money.

Report a concern   July 30, 2015 — Rated 8 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

The service was wonderful. The young man, who did my floors, was very professional. He tried very hard and is an asset to your company.

Report a concern   July 30, 2015 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good work and nice rep

Report a concern   July 30, 2015 — Rated 5 out of 10 by M.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The track marks left from the process are very hard to make go away and the drying process was triple what was advertised.

Report a concern   July 30, 2015 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service person wore booties. Zerorez doesn't use soap. Service person was very nice and friendly and had me verify his work throughout the service. You have specials periodically. Your trucks have enough hose to do any house. Service guy was on time. Zerorez also cleans time and curtains. The service guy was very thorough.

Report a concern   July 30, 2015 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the thoroughness of your operator, Brent. I am more than pleased with the results and intend to use you again in the future when needed.

Report a concern   July 30, 2015 — Rated 1 out of 10 by R.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You could not get coffee stains out of my carpet.

Report a concern   July 30, 2015 — Rated 8 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Give the option to have furniture moved with a fee, of course.

Report a concern   July 30, 2015 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast efficient professional service

Report a concern   July 30, 2015 — Rated 10 out of 10 by Sandra Olson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does not leave residues in carpet

Report a concern   July 30, 2015 — Rated 8 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good service

Report a concern   July 30, 2015 — Rated 9 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service people cleaned out a coffee stain and red wine stain without leaving a trace. Didn't rate that as a high probability.


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