What our clients think of us!

You're TECKS busted their tail and my hats off to them.

I really did like Mr. Finley. He was courteous, knowledgable and very professional. My carpets look very good.

I thought our technician was very thorough & wanted to please us. I was very pleased the way the carpets looked when they dried. I will be calling you again when it is time to clean them again.

Hard working carpet cleaner, professional, pre-treated areas and took pride in getting the carpet cleaned. Price is good too.

We used your company to clean out our air ducts last year, after we remodeled our home. This year, we had more construction so we called y'all to come clean them out again. The technician looked at our air ducts, showed them to me, and recommended that we don't need them cleaned out because they were still clean. I appreciate an honest company that isn't just out to get your money! I have already told this story several times to recommend Zerorez! Thank you!!

they are great!

Prompt service! Great technician! Product cleaned carpet well!

The cleaners did not recommend a solution for the stained patches left on the carpet until I asked them what we could do about them. They cleaned the patches after I told them to try something but they should've recommended them and if there was an extra charge to get the stains out, they should've mentioned that as well.

After dissatisfaction on the first try this time around that went above and beyond to make it up. Excellent experience this time!

You're technican was great and was very careful with the hoses. Hope he is available next Time.

Everything ... on time arrival, thorough job with great results, and a very courteous professional technician who answered all questions and did an awesome job!

Carpets look great. People are great to work with.

Very professional and thorough

Green

your staff is outstanding, and extremely professional in their work ethic

quick response and a great price

Less expensive for spot cleaning dog and other spotd

Everything...they are amazing and wonderful employees! Will be sure to recommend to all of my friends!

clean/green

Sergio was incredibly courteous and explained everything to me.

The carpets seem to be thoroughly cleaned, and the work was done quickly and with little inconvenience to me.

Don't talk the customer to death. Show up and clean the carpets.

he was friendly and did a good job.

Fast, friendly, easy to schedule

Very nice service

The technicians did a great job and my carpet looks very nice!

Good job

Each time you service my home the carpet is cleaned really well.

My appointment window was 430pm to 630pm. When the technician did not arrive, I called Zerorez and was on hold for 20 minutes. At 7pm I was auto transferred to a voice message asking me to leave a message and someone would return my call. The technician arrived one hour late at 730pm. The technician Matt was surprised by my frustration, stating the dispatcher should have called me to update me about the delay. I called the following morning and spoke to manager Rondy. Zerorez did not live up to the service level they claim to have. Although Rondy said he would research to determine how the communication breakdown occurred, I felt like some level of service recovery should have been offered to me, the customer, perhaps in the form a discount, or reimbursement. For example, the $10 fuel charge could have been waived, or perhaps only charge me for 3 rooms instead of 4. I do feel action will be taken to address the breakdown in communication on the companies side, however something in addition to an apology would have gone a long way with regards to my experience. I will not use Zerorez ever again, and I will not recommend them to anyone. I understand human error occurs, but when it does, you should make it right with the customer.

They did a marvelous job cleaning our carpet when we were preparing to sell our home. Even the gentleman who painted the interior commented, "Wow!" when he saw it the day after they cleaned it.