Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83943 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 2, 2015 — Rated 10 out of 10 by L.N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

organic

Report a concern   September 2, 2015 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it's green, the tech was on time and I feel like we got a good price.

Report a concern   September 2, 2015 — Rated 10 out of 10 by Gloria Cox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with the technician. My needs were first on his list. He was very polite, professional, and I could tell he knew his business. The end product was amazing. I will call for your services again.

Report a concern   September 2, 2015 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job!

Report a concern   September 2, 2015 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tayron was fast and very knowledgable and great job he did

Report a concern   September 2, 2015 — Rated 10 out of 10 by Jamie Rote Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You make the carpets look new!!

Report a concern   September 2, 2015 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you stand behind your services & when it's not done correctly you return to do the job right.
Thank you!

Report a concern   September 2, 2015 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and knowledgable. Worked quickly

Report a concern   September 2, 2015 — Rated 10 out of 10 by Stephanie Perry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks amazing! The gentleman that came to the house was very knowledgeable and polite. Will use again and refer to my real estate clients too!

Report a concern   September 2, 2015 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the professional way everything was handled.

Report a concern   September 2, 2015 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and courteous tech. No chemicals in my carpet from the cleaning.

Report a concern   September 2, 2015 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, professional, courteous and thorough.

Report a concern   September 2, 2015 — Rated 10 out of 10 by Rick Elliott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smells and your process really works.
We are delighted with the results.

Report a concern   September 2, 2015 — Rated 0 out of 10 by A.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The Technician who cleaned my carpet, Mark, did a great job. I paid $277+ for my service, and my credit card was charged at the end of the visit. However, I received a call from Angel in the HR Department two days later stating that I had NOT paid for my service and I was going to be turned in to the authorities for theft of service if I did not pay. Really, this is how you treat customers who actually paid for their service. I was going to give Zerorez a good review on Yelp and other social media outlets, but now instead I am going to make it my mission to tell as many people as possible not to use Zerorez because of the disrespectful manner in which they treat their customers.

Report a concern   September 2, 2015 — Rated 10 out of 10 by Barbera & terry Steward Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was cleaned very well.

Report a concern   September 2, 2015 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

On our delivery of the air filter - in home - we love it - got it within the last 2 weeks - but we're missing the wheels. Very nice guy who delivered it, however. Otherwise, we're happy.

Report a concern   September 2, 2015 — Rated 10 out of 10 by Akendra Jackson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   September 2, 2015 — Rated 10 out of 10 by Christina Stewart Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician,Fabien Moreno from the Carrolton location, walked me through the entire process and gave details as to what tools he was using and why. He even explained how to maintain my clean carpet in the future between professional cleanings. I love that I was so informed. Absolutely EXCEPTIONAL customer service from Fabien.

Report a concern   September 2, 2015 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have very light cream colored burber carpet and it is over 20 years old. It now looks amazing. The service was prompt and your employee was polite and friendly. I will definitely recommend and use this service again.

Report a concern   September 2, 2015 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have had very satisfactory results the last several carpet cleanings. However, this last time it was not up to usual standards and is rescheduled for correction.

Report a concern   September 2, 2015 — Rated 10 out of 10 by Brett Titensor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was affordable, efficient, and my carpets look beautiful!

Report a concern   September 2, 2015 — Rated 10 out of 10 by Jean Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have six pets and our 8 year old carpets looked fantastic and over the next few days the dog smell disappeared! Ivan was great to work with.

Report a concern   September 2, 2015 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech is one the most outstanding assets you have. He did an exceptional job. I have used 2 other companies to clean the carpet. Your cleaning service is far surperior.

Report a concern   September 2, 2015 — Rated 9 out of 10 by Mayank Shah Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great carpet cleaning service. Friendly technician.

Report a concern   September 2, 2015 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You can see the effects immediately and the guarantee that Zerorez offers to their customers.

Report a concern   September 2, 2015 — Rated 8 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

I originally requested Justin and he didn't come but Blake was very personable and professional. I really enjoyed the first guy Blake he did an awesome job but his truck/ cleaning machine broke down so you guys made him leave and a new guy came instead of just bringing Blake a new truck. The second guy seemed rushed and ready to leave as soon as he got here.

Report a concern   September 2, 2015 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work at a reasonable price

Report a concern   September 2, 2015 — Rated 5 out of 10 by C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Asked for a morning appointment, but he did not arrive until 2:00 pm. Carpets seem to look a little streaky...clen in places but still dirty in places.

Report a concern   September 2, 2015 — Rated 10 out of 10 by T.W.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, fast and friendly. The house felt clean and smelled fresh. Thank you!

Report a concern   September 2, 2015 — Rated 10 out of 10 by Daniela Clary Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used your services for over 15 years! My carpets still look and feel like new... That's why I always recommend your service to anyone who needs their carpets cleaned.


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