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based on 83943 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the tile & grout was cleaned in the house and now there are places the grout is lighter and places it is darker. I think tey did not do a thorough cleaning and now it looks worse.
The tech showed up 45 min late and was there over 2 hours. His equipment did not work properly and I had to help him jerry rig it to get it to work. He had to ask me if he could dump his dirty water in my driveway. Mind you that all this time my wife and 2 kids were out driving around waiting to come home to get ready for school the next morning. I don't blame the tech for most of the problems, and he was professional and courteous.
Eric and Braxton did a great job and we are very pleased with the results. ZEROREZ has a real winner in Eric, he has gone the extra mile for us and his overall knowledge of is much appreciated. Thank you for a job well done.
On time, professional, carpets look and feel great.
On more than one occasion we've had trouble reaching someone in the commercial division to schedule work. With this last job we waited about a day and half before we called back in to follow up on it, and we were able to speak with someone on the phone to schedule with. The associate I spoke with was very helpful and the cleaner did a good job. You would be our go to carpet cleaner, but we have so much trouble reaching someone that we end up having to schedule with someone else.
Service rep did a great job and was very helpful. Service line to set up my appointment was easy to work with and timely (did not have to wait on hold for long at all).
Professional technicians, reasonable pricing and very clean carpets that dry fast.
The teck showed up on time and was very efficient in his job. The floor at the church came out very good, many GOOD JOBS from the members. Thanks again.
Very friendly
Quick, professional service. Carpets dried very quickly.
Jessica was great. Stellar customer service and fantastic job.
Good service and carpets cleaned without chemicals.
The employeeyousent to clean my carpets was excellent. Informed and very helpful.
I like having no soap residue and no chemical smell after the job is completed
Actually took out stains.
Leaves the Carpet clean with no residue. Kyle was awesome.
Timely, professionally, cleanly,
Thorough and professional. No soapy residual.
Very friendly clean and did a great job!
They work and they're good for the environment
I think you have made some changes. The contractor you send was very knowledgeable. However when it came to the bill, I showed him a coupon from a website that was very reasonable and he said he cannot accept bit and wanted $240. He said it would have to be a special that there advertising. I then told him of the Jodi Dean special and he lowered it to $140 at least that is what he told me. I never received no receipt.
He wasn't able to get some pet stain out. Before you were always able to get the out.
Overall I was a little disappointed.
The carpet was very clean, and the young man who cleaned the carpet was very nice and speedy.
Good service and ver professional staff
Our service tech did an outstanding job. Fabian Moreno went above and beyond to ensure that a quality job was done and that we were thoroughly satisfied with his services. Our carpets are 9 years old and they almost look brand new.
The service was very good. But i still have some pet odor in my carpet after using special pet odor eliminator.
Fabian did an excellent job!
Ryan was exceptional !! My carpet looked new. Wonderful employees & wonderf service.
Like the idea of no soap. Always believed it was a long lasting clean without it. Your process works well and I will continue to use your company.
Luis had done excellent job cleaning my carpet.
Thank you!!!!

It worked