Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 7, 2015 — Rated 9 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Made our carpet look almost brand new after 15 years and 6 people living on it.

Report a concern   October 7, 2015 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there are no chemicals or soaps being used.

Report a concern   October 6, 2015 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works.

Report a concern   October 6, 2015 — Rated 9 out of 10 by James Zeilan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome

Report a concern   October 6, 2015 — Rated 10 out of 10 by Lisa Hemenway Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the results.

Report a concern   October 6, 2015 — Rated 3 out of 10 by J.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Was quoted one price then the price changed once the tech arrived. Tech took almost 8 hours to clean our carpets.

Report a concern   October 6, 2015 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very nice and on time. Explained what he was going to do.

Report a concern   October 6, 2015 — Rated 10 out of 10 by Ann Sowieja Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that all of the products are natural. There service was excellent. Mark was the representative from Zerorez who came to the house. He was polite, explained everything perfectly, did a fantastic job on the carpets. I will definitely be calling and booking another appointment with Zerorez when it's time for a cleaning once again. I felt sorry for Mark because he tried to sell a couple of other services, however; we have a four-legged member of the family dealing with cancer at the moment and it's been extremely expensive and a monthly cost that isn't allowing the purchase of anything other than necessities.

Love Zerorez!!!

Report a concern   October 6, 2015 — Rated 10 out of 10 by Toni VanNoy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, friendly and professional

Report a concern   October 6, 2015 — Rated 9 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact there are no chemicals or detergents in your cleaning product. I was very impressed with the gentleman who cleaned my carpets and the fact he took the time to answer my questions regarding any concerns I had about certain areas of my carpets. Very nice job!

Report a concern   October 6, 2015 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was excellent courteous efficient terrific experience

Report a concern   October 6, 2015 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are very friendly and knowledgeable. The carpets get and stay clean longer than any other process and they dry quickly.

Report a concern   October 6, 2015 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean enviro friendly no chemicals

Report a concern   October 6, 2015 — Rated 7 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

Our carpet cleaner assumed he knew what stains to expect on our carpet, and cleaned the wrong area for what our problem was. He did get all the stains out (for the most part,) but I had wanted a certain area treated more, and he misunderstood me.

In the end it was ok, but I would have preferred that area get a little more treatment than it did.

Report a concern   October 6, 2015 — Rated 3 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There where stains remaining & not cleaned under carpet, I'd like someone back out to do what wasn't cleaned.

Report a concern   October 6, 2015 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service and the carpet looks great! Sergio did a fantastic job! Thank you.

Report a concern   October 5, 2015 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert was exceptional. Explained everything clearly and very professional

Report a concern   October 5, 2015 — Rated 0 out of 10 by G.A.C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This is the second time that we have had the same issue, dark streaks in our light carpet.
Last year you came back twice, the second time did not correct the problem. We requested a supervisor the 3rd time, he came with your tech Joe Martin who had in years past cleaned the carpet. Joe Martin corrected the problem.

We need a supervisor to look at the problem and have it corrected.

Have someone call me to set up a time.

Name removed Smith Phone number removed

Report a concern   October 5, 2015 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional

Report a concern   October 5, 2015 — Rated 10 out of 10 by Charol Carlson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and thorough service.

Report a concern   October 5, 2015 — Rated 10 out of 10 by Sarah Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and amazing cleaning!!

Report a concern   October 5, 2015 — Rated 10 out of 10 by Glenn Claypool Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and did great job

Report a concern   October 5, 2015 — Rated 9 out of 10 by Leslie Cunningham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe for family and so fast for service.

Report a concern   October 5, 2015 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was polite and did a great job on our carpet. The carpet looks brand new now even though it is actually 14 years old.

Report a concern   October 5, 2015 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

-

Report a concern   October 5, 2015 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You get my carpets really clean.

Report a concern   October 5, 2015 — Rated 10 out of 10 by Steven Fitch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are consistently clean, and the technicians have always exhibited a high level of customer service

Report a concern   October 5, 2015 — Rated 10 out of 10 by Jackie Harris Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All of the experiences we've had with Zerorez have been great. From the time we schedule our appointment to when the associate leaves, we have nothing but the highest praise for their professionalism. The carpets look like new and the price quoted is the price we paid.

Report a concern   October 5, 2015 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

that it cleans the carpet and leaves no residue.

Report a concern   October 5, 2015 — Rated 10 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Serviceman was very helpful and informative. Carpet looks good


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