Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84668 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 12, 2016 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daryl was extremely professional and did an excellent job!

Report a concern   February 12, 2016 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything is so clean.

Report a concern   February 11, 2016 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green friendly.

Report a concern   February 11, 2016 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work ethic and great results.

Report a concern   February 11, 2016 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it dries quickly, no smells. Cory,the tech was very knowledgeable and explained the process in a way that I understood.

Report a concern   February 11, 2016 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous, good job

Report a concern   February 11, 2016 — Rated 10 out of 10 by David Russell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Representative was knowledgeable and friendly. He did a very thorough job. We are very satisfied and will use Zeroex again.

Report a concern   February 11, 2016 — Rated 10 out of 10 by Todd Gibson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cody was very customer service oriented! He took a lot of time making sure all the stains out of my carpet! He asked me if I had any questions. He explained why there was so much soap coming out of my carpet. A while ago I do use a competitor. Well I have been a loyal customer for a couple years, soba still coming out. Cody was very professional! Cody took great pride in doing his job! Cody had a smile on his face and I could tell that he was a hard worker :-)

Report a concern   February 11, 2016 — Rated 0 out of 10 by T.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Have to replace brand new carpet due to damage from cleaning.

Report a concern   February 11, 2016 — Rated 0 out of 10 by E.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price quoted on the phone was less than half what was quoted by the technician. I felt like I was being ripped off. The technician was nice but Kiasha gave poor information. Michelle was short and rude on the phone.

Report a concern   February 11, 2016 — Rated 6 out of 10 by D.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not sure the technician vacuumed the carpet prior to shampooing. Also, the shampooed carpet was quite wet this time. He did a good job overall.

Report a concern   February 11, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were available at very short notice, and they did a great job.

Report a concern   February 11, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great tech, did an excellent job. Darwin is exceptional

Report a concern   February 11, 2016 — Rated 10 out of 10 by L.A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys who came out where very knowledgeable and kind. I really appreciated how they took the time to explain the process and all the other services offered.

Report a concern   February 11, 2016 — Rated 7 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

we should get the gift certificate at time of service, no i won't have in time for v-day

Report a concern   February 11, 2016 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

cleanliness of carpet and tile. Care in cleaning.

Report a concern   February 11, 2016 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my first time to use Zerorez, and I was very pleased with everything. The technician was at my home during the hours I had been told, and he did a very good job which included some very stubborn pet stains. He was very professional and informative regarding the process. Also, the person who made the appointment was efficient and informative. I would definitely recommend Zerorex.

Report a concern   February 11, 2016 — Rated 10 out of 10 by Jerry Glomski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our Tech. Jimmy was outstanding and very knowledgeable about his job willing to go that extra mile for the customers needs. I will ask for him every time we need our carpets and tile cleaned.

Thank you for having such a outstanding person on your staff to represent your company.

Gerald & Glenda Glomski

Report a concern   February 11, 2016 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good service, on time

Report a concern   February 10, 2016 — Rated 10 out of 10 by H.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and explanation of products before use

Report a concern   February 10, 2016 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Better results than other companies

Report a concern   February 10, 2016 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that no residue is left behind to attract more dirt.

Report a concern   February 10, 2016 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service technicians were extremely professional, kept me informed the entire time and went out of their way to be courteous and cautious of my freshly cleaned house. I have already recommended you. thanks much

Report a concern   February 10, 2016 — Rated 6 out of 10 by L.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet looks great. However, it is very stiff now and not nearly as soft. Our carpet is only a year old and in great shape so I didn't expect to lose the soft feel with a cleaning.

Report a concern   February 10, 2016 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the fact that your cleaning process is "green" and your employees are professional, courteous and conscientious.

Report a concern   February 10, 2016 — Rated 10 out of 10 by Linda Kinnaird Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was Brad; he was on time, very personable, experienced and worked very hard to show us what Zerorez can do...my husband and I were so astonished to see the results of tile and grout cleaning (free 100 sq. ft.), that we asked him to clean all of our tile! Very pleased customers and have already recommended Zerorez to friends today!

Report a concern   February 10, 2016 — Rated 0 out of 10 by A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Once the carpet dried, there were several large spots that showed up. I'm very disappointed in how the carpet looks. This is the worst carpet cleaning experience I have ever had.

Report a concern   February 10, 2016 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

people

Report a concern   February 10, 2016 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and job well done

Report a concern   February 10, 2016 — Rated 10 out of 10 by Laura Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The clean is as good as new!


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