Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84668 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 16, 2016 — Rated 10 out of 10 by Mary Gallon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and the rugs are very clean.

Report a concern   February 16, 2016 — Rated 10 out of 10 by Cheryl Aldridge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employee's attitude is great! He was very thorough in telling us exactly what he could do so we knew exactly what to expect. It is so nice not to have a lot of residue left in the carpets. We were very satisfied with the results.

Report a concern   February 16, 2016 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Floor was dry very quickly which for us with pets crated was awesome!

Report a concern   February 16, 2016 — Rated 10 out of 10 by Nick Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick service and the amount of old dog hair that was removed from our carpet was amazing.

Report a concern   February 16, 2016 — Rated 5 out of 10 by L.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech appeared less experienced and called manager several times around carpet stains, issues with test area for tile cleaning affecting the grout color. I am comfortable with the learning process but my carpets are still somewhat dingy and the grout in the kitchen will need to be repaired. Interesting that the tech said his manager told him he technically did nothing wrong yet you have a job partially done. Not sure this is the type of customer service I have experienced in the past and wonder if this is where zerorez truly wants to go.

Report a concern   February 16, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

In addition to the great product the technician was very knowledgeable and polite

Report a concern   February 16, 2016 — Rated 10 out of 10 by Kathy Laplace Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Professional & Excellent Customer Service!

Report a concern   February 16, 2016 — Rated 10 out of 10 by Jeff Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly professional people. Do what they say they will do. Good follow up and willingness to have a satisfied customer. Thank you.

Report a concern   February 15, 2016 — Rated 10 out of 10 by N.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service and quality cleaning of carpets

Report a concern   February 15, 2016 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pet stain removal worked very well. Service tech, Lamar, was courteous and knowledgeable.

Report a concern   February 15, 2016 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean process

Report a concern   February 15, 2016 — Rated 10 out of 10 by K.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My husband and I were extremely satisfied with the results of our carpet-cleaning experience from Zerorez. The two techs were very professional and completed the cleaning in a timely manner. One of the main reasons we contacted Zerorez was their lack of using chemicals in the cleaning process.

Report a concern   February 15, 2016 — Rated 10 out of 10 by V.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no residue

Report a concern   February 15, 2016 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used other carpet cleaning services, Zerorez technology is clearly superior. The service agent was prompt, efficient and knowledgeable.

Report a concern   February 15, 2016 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was fantastic. Got out almost all of the stains on our call center floor.

Report a concern   February 15, 2016 — Rated 10 out of 10 by M.M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and efficient!

Report a concern   February 15, 2016 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great.

Report a concern   February 15, 2016 — Rated 5 out of 10 by C.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are several areas in doorways and one in front of my recliner that need some extra attention and did not receive it.

Report a concern   February 15, 2016 — Rated 10 out of 10 by Ginger Tsai-Nguyen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It does not use chemicals to clean the carpet. The technician was very informative and provided excellent cleaning services. Thank you.

Report a concern   February 15, 2016 — Rated 9 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and efficient and professional service

Report a concern   February 15, 2016 — Rated 10 out of 10 by Cheryl Coplin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph, the tech who came to my home, was professional, respectful and seemed to know his business. He answered all of my concerns. There was only one "negative" to my experience and that is the free tile cleaning portion. I don't have 100 square feet of tile, but I do have 2 bathrooms that are tiled. Joseph was able to clean those two areas; however, after he departed and I went into the bathrooms; I saw that he did not go behind the doors or back of the toilets. I understand this is a free, additional service offered by Zerorez. I feel that it should have been handled as if I was paying for it. I will use Zerorez in the future and be a little more observant. AND, I will recommend your services to friends.

Report a concern   February 15, 2016 — Rated 9 out of 10 by Catherine Tryon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a great job cleaning carpets. You really feel like your carpet is clean when they are finished. I also appreciate that they have barriers to put around the corners of the walls so that they don't get scraped by the equipment.

Report a concern   February 15, 2016 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick clean and neat

Report a concern   February 15, 2016 — Rated 9 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

always prompt, process gets my carpet back in great shape, looking very clean

Report a concern   February 15, 2016 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Informative employees who are curteous. He did a wonderful job.

Report a concern   February 15, 2016 — Rated 9 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Freindliness and communication

Report a concern   February 15, 2016 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green. Usually you can get a quick appointment.

Report a concern   February 15, 2016 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

service was excellent, great rep who came out & cleaned our carpets

Report a concern   February 15, 2016 — Rated 9 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was thorough and friendly.he got our 20 yr old tile looking like new!

Report a concern   February 15, 2016 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your guys were very professional and worked very quickly.


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