Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83952 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 18, 2016 — Rated 10 out of 10 by John Sapp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician (Rory) did a phenomenal job! He was incredibly meticulous in his work and took very good care of our carpet and I will definitely request him on my next scheduled cleaning!

Report a concern   January 18, 2016 — Rated 10 out of 10 by O.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like the brushing machine. Your crew does a great job. If you have a problem with the cleaning, you come back and correct the problem. I've used Zerorez for years and I'm a firm believer in your service.

Report a concern   January 18, 2016 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really liked my service technician!

Report a concern   January 18, 2016 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet almost looks new, not crunchy and dried very. Technician was very polite.

Report a concern   January 18, 2016 — Rated 10 out of 10 by L.K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jimmy is an outstanding tech a true professional, happy to have in our home everytime we use zerorez!!!

Report a concern   January 18, 2016 — Rated 10 out of 10 by Connie Timmons Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The rugs get incredibly clean! It is amazing that all the pet odors are GONE!

Report a concern   January 18, 2016 — Rated 0 out of 10 by B.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service tech was aggressive and on the verge of rude. He made guarantees about the service I do not feel were justifiable. He guaranteed that cleaning the fins on our ac would accelerate the cooling process, and if not we would be reimbursed. How do you gauge whether it is cooling faster or not?
In addition to the lack of customer service skills, the techs stepped through our ceiling twice. They did not report the damage until they were ready to leave and demanded payment even though they stepped through our ceiling. They only reported the one hole to us, and a few days later we found the second hole.
I have no idea if the service made any improvement to our air quality or AC system. I hated the entire experience and now we have to go through the process of getting our ceiling repaired.
I will definitely provide negative feedback to friends and family.

Report a concern   January 18, 2016 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No toxic chemicals used.

Report a concern   January 18, 2016 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks great and your guy who came out was friendly and took care in protecting walls during the cleaning.

Report a concern   January 17, 2016 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and courtesy.
Thorough job.

Report a concern   January 17, 2016 — Rated 10 out of 10 by Karl Lickteig Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technicians with expert advise and at a fair price. The product speaks for itself with clean carpet!

Report a concern   January 17, 2016 — Rated 9 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I especially like how jimmy explainsd everything he would be doing and why. He was very pleasant and did a very good job. I wish all that came into my home to do a job were as pleasant as he was.

Report a concern   January 17, 2016 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used.

Report a concern   January 17, 2016 — Rated 10 out of 10 by Carla Danford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your products truly do not leave any residue! our carpet is really clean and stays clean much longer than with other methods we have used in the past. Also, we love that your products are green, and not harmful to humans, pets or the environment! Zerorez techicians are very courteous, friendly, capable, knowledgeable and get the job done professionally and timely. We have been using Zerorez for a number of years now and have always been completely satisfied.

thanks Zerorez!!!

Carla & Gary Danford

Report a concern   January 17, 2016 — Rated 9 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very professional and courteous. We had trouble areas that he was able to really improve and our carpets look great.

Report a concern   January 17, 2016 — Rated 10 out of 10 by David Dura Zerorez Dallas/Ft. Worth
What do you like about our products and services?

job well done

Report a concern   January 17, 2016 — Rated 10 out of 10 by Steven Gats Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You guys are the BEST! There appears to be no stain that can avoid your treatment.

Report a concern   January 17, 2016 — Rated 8 out of 10 by F.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

I don't know how clean the carpets really are.

Report a concern   January 17, 2016 — Rated 10 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very detailed work. As a retired Marine, I can assure you I am very into Attention to Detail. Zerorez Technician was very detailed and courteous during the entire visit. All work identified prior to his visit was completed as advertised.

Report a concern   January 17, 2016 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical product, quick and easy to schedule, friendly service from scheduling to technician

Report a concern   January 17, 2016 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was not stiff days later after cleaning.

Report a concern   January 17, 2016 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and conscientious employee.
The new puppy had made a huge mess.
The results were a major improvement.

Report a concern   January 17, 2016 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Works well

Report a concern   January 17, 2016 — Rated 9 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not using soaps or chemicals

Report a concern   January 17, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   January 16, 2016 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   January 16, 2016 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I couldn't believe how clean our carpet and upholstery looked. Also the professionalism and friendliness were top notch. Did a great job and I would recommend them to anyone!

Report a concern   January 16, 2016 — Rated 10 out of 10 by D.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician Rory Jenkins was fantastic! Very polite, efficient, did fantastic work and an over all pleasure to have in our house.

Report a concern   January 16, 2016 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You all go above and beyond.

Report a concern   January 16, 2016 — Rated 10 out of 10 by Rhonda Essary Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service technician was prompt and professional in all aspects! Great job! The products did not leave a chemical smell and the carpets are very clean. We were very pleased.


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