- Phone: (214) 372-5326
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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The whole process, scheduler, technician, results.
Tech was informative and knowledgeable.
My carpet looks and feels clean with no soap residue . I will use them again and recommend to family & friends. The service tech was very knowledgeable and professional.
Mark is the best tech ever!
excellent, ricardo was very skilled and attentive.
Very professional, very knowledgeable of products used, very, very pleased with finished service.
It's not soapy like some I have used.
Our initial interest was in the chemical free cleaning process and the safety of our pets and child. After my initial phone call, I was very pleased with the customer service provided by the phone agent. She was very polite and explained the services as well as the promotion that was currently being offered. Our experience with the customer service agents throughout the ENTIRE experience was beyond anything I had expected and I was very happy.
Upon arrival of our technician, Braxton, another surprise awaited. Braxton was polite from the very start and formally introduced himself to both me and my wife. He explained the services very clearly and answered any and all questions that we had. Braxton measured the areas to verify they were within the size requested and even offered other services that we will definitely use in the future. My family and I could not be happier with the outcome of the service and Braxton! He truly exemplifies what good customer service should be, and as a business owner myself, I would love to have an employee of his caliber.
price almost tripled initial quote.
The technicians are always professional and empathetic with my situation.
better stain removing products
No harsh chemicals.
The service was terrific ! Shane and Justin were a total delight and very professional ! I enjoyed them being here and how hard they worked and explained different cleaning approaches to us . BUT, We are still waiting for the receipt to be emailed to us at this address. Justin ask if he should email it and I said, that would be fine and still do not have it .
When we hire your services again, Justin and Shane will be the professionals we will gladly request.
Thank you to have such a great product and approach to how you treat the customer,
B.Joyce and Bob Last name removed
On 2/26 we had 4 rooms of carpet cleaned and the tile in the kitchen. The cleaning work was great as usual. I am very irritated that in one room (35 square feet) they cleaned around the oriental rug (13 square feet). The rug is a favorite resting, rolling place for our laborador and it moves with his motions. The carpet under the rug needed to be cleaned. We were charged for the full room, although only, with furniture, about 15 square feet were cleaned. I fired Dalworth for pulling stunts like this. They avoid the details which can make null an otherwise good job. Vivian Last name removed
Everyone I have spoken to at Zerorez have been very kind and professional, especially Miguel. That is as important to me as the product, which so far seems to be as great.
The technicians were very professional. I already told a coworker to ask for Robert directly if they should use your service. I am hopeful about the products. Too early to tell. Everything looks good so far. Only problem has been I was not given the restaurant gift card. I will call on Monday to follow up on it.
Carpet is sooo clean and looks like it is new. Carpet cleaner was friendly and pleasant.
Prompt, friendly and did a great job
Explain what's being done and how it was completed
Clean carpets
Jimmy was very respectful and friendly. He did a great job and was very quick.
The carpets looked great, and there was no
residue.
Calling to schedule was easy. The day before reminder with time frame was great. The technician calling when he was on his way was awesome. Justin was friendly and efficient as well as knowledgeable. Carpets, rugs, and sofa look great. The price was what I was quoted. Nice experience. Thank you very much.
Very knowledgeable and very respectful
Service tech was on time and very professional. The finished product looked great. I will definitely call you again.
I like that they are environmentally friendly. The service is always prompt and efficient.
The service technicians got my stains out and applied a sealant to protect the carpet.
My service reps were excellent!
No risk to pets
Fast efficient service, thorough explanation and realistic expectation of results. Professional attitude of service rep. Very positive experience
Finley and Dominic were very knowledgeable and professional
They did a great job on my carpets
Natural