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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jimmy did a excellent job!! None of your other employees have ever taken the time to clean our carpets the way he did. He should train your other employees in customer service and job performance ! He should be given a promotion !!
The technician was very nice.
Fast and clean carpets, Eric was very accommodating and generally a nice person to work with. I appreciate that he didn't try to strong arm me into buying extras everywhere, like on my first visit from Zerorez, years ago. The extra rug service I asked for, he was very knowledgeable and when in doubt, called someone for the correct answer.
I like that it is environmentally safe and for humans and pets.
No harsh chemicals
Everything
Very professional. He checked with me before leaving each room
I ESPECILLY LIKED THE YOUNG MAN WHO DID THE CLEANING. HE EXPLAINED EVERYTHING ABOUT THE CLEANING PROCESS. THE CARPET WAS VERY CLEAN.
Original price quote was $125.00 with tax. When told that our carpet had pet stains (we don't have pets, so previous renter was irresponsible and didn't remove them) and that the price would be $75.00 additional, I asked specifically what that charge was. Was that per stain or per room or per "fill-in-the-blank." The tech Miguel was very friendly and nice, but he could have been a little more clear with his answer to my question about the additional pet stain charge. Imagine my surprise when the total bill was $280.00. The answer: the pet charge was $75.00 / per room. So two rooms at $75.00 is an additional $150 that I hadn't budgeted spending. Seems a bit steep, especially since the pet stain treatment consisted of a spray bottle application of a deodorizer and oxidizer. I could have done that for pennies on the dollar. The carpet cleaning process was quite effective, and I'm impressed with how clean the carpet is now. The tech also cleaned a 6'x8' area rug for free, which was awesome.
8 out of 10 because the service was great, quality of the product was exceptional, but the information and pricing could have been a lot better.
Our Technician Lamar was very professional and courteous.
Eviro friendly, quality of product, and customer friendly technicians
Excellent results by very nice service reps. They were very courteous and knowledgeable I will use your company again. I have already given a referral
That you don't use chemicals.
No residue and came out very nice
On Time and efficient
Although the tech was very helpful in decisions, There was a problem with pet odors. The tech told me that a treatment that he could apply which was 75 dollars per gallon which he said I would need 2 gallons. He applied this treatment and the smell has gotten worse. I'm not sure what could be done to prevent this and I know there are always variables.
I think I could have understood if it hadn't gotten any better but, for it to get worse doesn't make sense to me.
Very clean and professional! Thanks
Wooed as well as could be expected
Great service and love the results! Removed stains, cleaned carpet and even replaced a patch.
Clean products, no chemicals
No chemicals, friendly and knowledgable staff.
We made an appointment to have our air ducts cleaned. The technician informed us that they were "perfect" and didn't need cleaning. We really appreciated his honesty. We purchased new air filters, and he used two products in the ducts that we're very pleased with. Thanks!
The tech did a super job. My 15 year old carpet looks like new!
The tech was understanding and knowledgeable
Technician was very professional, I love the fact that the carpet dries within a few hours of cleaning and it looks brand new. This is the first time I had my tile cleaned and I am very impressed with the grout looking brighter.
Everything is amazing! The service was great from Frankie and the results were even better than I thought. It's nice to not be embarrassed by my carpet!
The techs always go above and beyond.
Reasonably priced, qulity work and professional service.
Very friendly and on time!
Also do a very professional job
Best service with an amazing respectful technician!