Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84668 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 4, 2016 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast drying technician very helpful

Report a concern   March 4, 2016 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was fantastic. Braxton did an amazing job!

Report a concern   March 4, 2016 — Rated 10 out of 10 by Y.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far so good. I am just hoping the stains don't come back. I will let you know if they do. Otherwise y'all did a great job. Rod the technician was super friendly and had a great personality.

Report a concern   March 4, 2016 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very simple, you do a great job!

Report a concern   March 4, 2016 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fred was very friendly and did an outstanding job. Will request him for all future services

Report a concern   March 4, 2016 — Rated 10 out of 10 by Michael Kilburn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh was very professional and carpet looks great !!

Report a concern   March 4, 2016 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Perfect. Could not be better. our service provider was prompt, courteous and thorough; we are completely satisfied.

Report a concern   March 4, 2016 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, and did a very good job.

Report a concern   March 4, 2016 — Rated 3 out of 10 by K.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The crew could not get stains out of 2 carpets. The carpets are now stiff and crunchy, not soft and pleasant.

Report a concern   March 4, 2016 — Rated 1 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet got ripped up by the tech. A manager was called. He stated a tech would come out to correct the issue. I have not heard anything from anyone.

Report a concern   March 4, 2016 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, friendly, professional, and fast.

Report a concern   March 4, 2016 — Rated 9 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looked good when the tech finished...nice, clean smell, and dried pretty fast.

Report a concern   March 4, 2016 — Rated 6 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The quote given to me over the phone didn't include my stairs and it was much more expensive when a person actually got to my house.

Report a concern   March 4, 2016 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals used. was cleaned quickly

Report a concern   March 4, 2016 — Rated 10 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service technician was so nice. He was polite, friendly and did a great job. Didn't know my old carpets could look so good.

Report a concern   March 3, 2016 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Dispatch called 30 mintes vefore the tech arrived. Tech was clean cut, seemed responsible, explained process and set expectations. Friendly but not chatty and stayed on task. Carpet is Clean!

Report a concern   March 3, 2016 — Rated 4 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

there are still stains on my carpet

Report a concern   March 3, 2016 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

environmentally friendly

Report a concern   March 3, 2016 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great. The dust and residue are gone and the nap actually shows and I could not be more pleased. The young man who serviced us was terrific. I would certainly ask for him the next time we do our floors.

Report a concern   March 3, 2016 — Rated 3 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Spoke with office manager regarding issues. Basically horrible return calling and wait time extensive when I tried to call back. You have a new phone system with issues.I recommend resolving them quickly or your radio advertisement cost may be in wasted. Service personal rate a 10+, they tried hard to resolve issue, but I told them the problem was something they had no control over. Your service personal saved your day with me as a customer. Kudos to them!!

Report a concern   March 3, 2016 — Rated 10 out of 10 by Kevin Monson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

#1 they cleaned the carpet just like they said they would #2 price was great #3 our technician was very friendly and did our entire house in about 2 1/2 hours. Very very please with Zerorez

Report a concern   March 3, 2016 — Rated 10 out of 10 by Claire Barnes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service reps come in, pre-treat if necessary, clean and carpet and exit...no mess, it's done and within a few hours, carpet is clean and looks brand new again. This time the service man even got out a stain that 3 previous times it didn't come out.

Report a concern   March 3, 2016 — Rated 10 out of 10 by M.K.M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look fresh and clean with no residue

Report a concern   March 3, 2016 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was great! Professional but friendly and efficient. If I had my own company I would hire him. Technically good but also good with customer service. You have a gem.

Report a concern   March 3, 2016 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the friendliness and professional customer service provided by the phone staff. The carpets and rugs are truly clean and soft. Dustin was attentive to details while working in my home and represented Zerorez very well.

Report a concern   March 3, 2016 — Rated 10 out of 10 by A.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time,courteous, did what he said

As long as they send the granite cleaner in the mail, I am pleased with the service.

Report a concern   March 3, 2016 — Rated 10 out of 10 by S.A.B.C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the new machine my technician used to clean my old and pet ravaged carpet - left it looking the best it has in years! At least until the cat threw up on it this morning :)

Report a concern   March 3, 2016 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This method of carpet cleaning really gets my carpets clean and no stains don't come back the people who come out to do the carpet cleaning are cordial and very efficient this is my fourth time using 0 res and I will continue to request the services of 0 res however I have not received my $50 gift certificate as promised in the special

Report a concern   March 3, 2016 — Rated 9 out of 10 by C.N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that you use no chemicals and that it is a green technology.

Report a concern   March 3, 2016 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and knowledgable staff. No chemicals is the only way to go.


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