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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was very clear in booking about pet and kid messes and was given a much smaller quote than what i actually ended up paying quote was 215 wothout tax and ended up paying over 100 more than that.
I like the professionalism of your service techs. He showed up on time, new what I had requested, and completed the job in timely manner.
Very pleased with the service & how my carpets looked.
The associates were very friendly and very thorough. We were quite imoressed. And our carpets were move-in clean! Thanks Zerorez!
Quality work and cleaning products/tools. Your tech, Justin, is a true professional who really cares about his job. Best of the best!! Thanks.
Techs were great! Very careful while cleaning in the house. Tile & grout in kitchen look like new & carpets came out great. Will definitely call Zerorez for all cleaning needs in the future!
NO IMPROVEMENT IS REQUIRED. THE TECHNICIAN WAS VERY THOROUGH AND EXPLAINED TO ME WHAT WAS TAKING PLACE.
The technicians are very knowledgeable and personable. The carpets seem to stay clean longer. The only "con" is that it takes SO LONG to dry! It was almost 24 hrs. before all the furniture could be replaced. You might want to consider offering fans to help speed up the process.
Friendly technician
Not pushy to add extra services
Stains removed
Quick drying
I like the constant communication and how easily it was to work in to my busy schedule.
I like the fact that you don't use detergents. I also had great service in all areas.
The guy who came did well cleaning all my carpets.
I was given advanced notice before technician showed up. He showed up in the early part of the window of time we were given. He was friendly,informative and very professional. The carpet stain in the living room was BAD. He suggested what he could do, but made no promises that the stain would come out. Products he used smelled great. It took longer than we all anticipated but the outcome was stunning. Huge stain gone,smelled great and carpet looked new again. We learned what NOT to use on stains so this problem won't happen again. I have told co-workers and other friends about our carpets. I can't stress how pleased we are. I told them to come see where the stain USED to be, then the would understand my excitement! Your technician was AWESOME!! Thank you for the experience. Sincerely, Melanie Stephens
Your service was handled efficiently and thoroughly with suggestions for upgrading.
No chemicals. The two Dominics who came out to my home were EXCELLENT. Courteous, professional,and amiable. Both men were outstanding in their presentations, product k
knowledge, and truthfull in their promised results, Give them a raise.
Joseph Hayden
Plano,Tx.
The product that was use was good because it got out spots we thought would not come out. We couldn't tell what product was use for the dog smell odor to come out of the carpet, because the smell is still there and I know for $60 we should not keep smelling that odor. The carpet is clean it just we can still smell the odor.
The services was great Greg the service guy gave great customer care he was on time got straight to the job at hand.
I like the way my carpets look brand new again. Also how precessional the employees are when they come out.
I had requested carpet stretching on your first visit, but it was not listed on the work order and this required a second visit to complete the work. The work was quoted to me at $250 dollars which caught me totally by surprise. You had done stretching for me a few years ago at a fraction of that cost using the small knee bump tool. I never knew there was another and better way of doing it. The technician explained the differences and completed the work at a discounted price which I thought would be done using the knee bump method. Imagine my surprise when he went to his truck and brought in all the equipment to use the best method. He spent considerable time and effort to complete the job. He turned a frustrated customer into a happy customer all the while maintaining a calm composure. Many thanks to the technician and Zerorez for a job well done.
The fact that no soap residue is left and my carpets look revitalized after cleaning.
My carpet looks so much cleaner and feels so good!
no thanks at this time
The quality and service from the technician
I really appreciated your technicians willingness to maintain a cheerful and professional disposition. Finley was very informing and willing to answer questions and I asked many. His customer service was great! I was very satisfied with the outcome of our carpet being serviced by ZEROREZ and tile cleaning, will definitely use you guys again. Thank you Finley. (Please tell him I said so!)
Friendly and fast. Clean with no residue.
My complaint is with Customer Service and the technician. I was told $75 would do ten pet-soiled areas. He said $75 would only do one spot about a foot square. My total bill was considerably higher than quoted. All the equipment was packed up and he realized he had not done the free tile cleaning. Very disappointing, but the carpet looks good except for one spot he totally missed. Will not use again.
Promptness
The technician was friendly, professional and my carpets looked great when he finished.
Jimmy was so kind, professional, and honest.
The technicians are awesome everytime and my carpet looks new again everytime..they do such a great job and are very friendly, knowledgable and quick.
You don't use perfumes or chemicals. I have severe allergies and don't have any allergic reaction to your products.