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based on 83956 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robert was thorough and professional. I appreciated the great customer service.
Always on time and every thing looks professional
The only complaint that I have is that your representative starts trying to sell me additional services when he comes in the door. They are well trained in the art of selling. BUT sometimes ALL I want is the floors cleaned. I have 3 dogs and have you out often because of that.
Excellent service
The cleaning system that utilizes hot water to extract dirt from the carpet makes sense to me and the carpet manufacturers. Soap residue promotes stains and added soiling of the carpet.
Darwin Harrison, my technician, was very thorough in explaining why this process is superior. He was very pleasant to work with.
The technician indicated as he got ready to leave that he would be back the next day to put the lamps, etc. back in place. We did not request this but greatly appreciated it as we are both in our 90's. We waited for him to come back the next day, but he never arrived or called.
He indicated he would clean our hallway since we had no tile floor that he said could be treated, and this was part of what was promised. Also he was supposed to clean one of our bedrooms. He very quickly went over the hall and bedroom. I'm not sure he used any shampoo on them but the tracks of the machine on the hallway just went down the middle of the hallway. Not sure about the bedroom, but it was completed in a few minutes.
The major part of the living area was satisfactorily cleaned except for the entry of the area from the outside. This is especially dirty and on other cleanings could not be cleaned completely. But on this occasion it was left less well cleaned.
Love your work
I like yhat no chemicals are used. I also like the spot remover.
Knowledgeable, courteous technicians who are thorough and trustworthy
Friendly rep. Good pricing.
I never got a quote fort the job I requested, but I received three different invoices for work that was never done.
The carpet looks and feels like new!!
The service man came on time; he seemed very knowledgeable; he explained things and answered our questions adequately; he did not rush the job but seemed to do a thorough job.
friendly service!
Nice and friendly workers who do a great job.
It cleans and good price
The technician was knowledgeable, polite and did a good job. The service and results are very good but I do have some concerns about the carpet stretching when wet. Will it shrink back to normal size when dry?
Your telephone operators are polite, interested, knowledgeable and efficient in scheduling my carpet cleanings. I manage several condos where I live and use your company's services as often as possible. Your follow-up e-mails are a big help in my scheduling and it's critically important that you take the time to call me to tell me your technician is on his way to my site. They are always on time, super helpful if I need minor furniture re-positioning and always, without fail, leave the carpets in like-new condition. I am very pleased with your entire operation. J. P. Last name removed
The technicians who came out to my home were very polite, personable, and honest.
booking very easy, flexible, prices exceptional as well as technicians are well trained in the product and services offered. Use them annually and always satisfied!
Professionalism and chemical free
The cost of the pet odor remover is too high.
Terrific customer service. No soap residue. I've already recommended Zerorez to three friends.
Awesome! The pet odor is gone. My sofa looks new again. Thank you Darwin Harrison for your superior workmanship. You have already been booked for another task.
your dispatcher kept calling and changing the time which made me late for work!
The products were clean and efficient. The technician was professional and displayed knowledge about his product and services.
Attentive Employee
No deodorizer to freshen the air after the cleaning and pet odor. Kitchen floor was left with water standing all over. Very disappointed in the service level.
I had almost my entire house cleaned and yet the house smelled musty afterwards and not fresh, as I had hoped.
Clean process and very knowledgeable Technicians