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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have Zerorez come out twice a year and my carpets look brand new after every cleaning. They even cleaned the carpet in our camper trailer and that looks brand new now. I am always impressed with the level of service and professionalism. The technicians are always friendly and make sure I am completely satisfied with the job before they leave. The Zerorez dispatchers called me 3 times to keep me updated on my appointment. That means a lot to me with my busy schedule. I will always use Zerorez!
Great Service.
Carpets were sticky and don't smell good.
My carpet looks so clean, your technicians do a great job.
While I appreciate your representative trying to offer additional products to keep my carpet clean throughout the cleaning process, I found it annoying. I thought you as a company should be upfront and tell the customer before the cleaning additional options and cost. That way no one time is wasted (the representative or the customers).
Prompt and professional.
Quick and easy! Personable and knowledgeable service tech!
I was very satisfied with our service. He worked hard on the stains and my carpets look great! I would recommend this service to anyone.
no chemicals. Looks so clean when complete.
Thorough cleaning do carpets with no residue.
Employee courtesy. Carpets appear clean.
Cleans well
Good service
No chemical
Effectively removed pet odors from the carpet that were left by the previous tenants! My technician was incredibly friendly and explained everything.
Good service
Great job! Your representative was very communicative, efficient, and helpful.
I had trouble from start to finish however,i am very pleased with the way associates handled the situation. Customer service was great but the office couldn't seem to get my personal information correct in the system. All in all it seems to have worked out only because the managers worked together to make sure we, the paying customers,were satisfied.
be on time
Quick and effective. Truly clean
Technician did a very good job an the carpets were clean and looked fresh when when he finished.
service techs were the best. Very friendly and efficient.
No small it cleans very well gets out 95% of stains.
Very environmentally friendly and always receives great results!
I like that it's water/steam extraction, chemical and soap free and leaves no residue in the carpet. However, your machines have so much suction that it's made my carpet buckle badly and I need someone to call me, please.
Very professional, explained all concerns regarding any issues he encountered in cleaning the carpets or tile. The carpets really look good & smell clean.
Fast, on time and efficient
Great technician. Keith did a great job. Worked quickly and efficiently. Couldn't have asked for more.
The lead manager was very helpful in explaining what he would do and how it would work. He traded services not desired for other services meeting my needs. The majority of the really bad stains were lifted.
On time. Friendly tech and fast, excellent service
The person who came to do the service was courteous, on time and very attentive to detail! Our carpet is over 10 years old, so we were not expecting a miracle. Everything feels so clean and fresh now!