Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83956 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 10, 2016 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service technicians were extremely professional, kept me informed the entire time and went out of their way to be courteous and cautious of my freshly cleaned house. I have already recommended you. thanks much

Report a concern   February 10, 2016 — Rated 6 out of 10 by L.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet looks great. However, it is very stiff now and not nearly as soft. Our carpet is only a year old and in great shape so I didn't expect to lose the soft feel with a cleaning.

Report a concern   February 10, 2016 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the fact that your cleaning process is "green" and your employees are professional, courteous and conscientious.

Report a concern   February 10, 2016 — Rated 10 out of 10 by Linda Kinnaird Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was Brad; he was on time, very personable, experienced and worked very hard to show us what Zerorez can do...my husband and I were so astonished to see the results of tile and grout cleaning (free 100 sq. ft.), that we asked him to clean all of our tile! Very pleased customers and have already recommended Zerorez to friends today!

Report a concern   February 10, 2016 — Rated 0 out of 10 by A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Once the carpet dried, there were several large spots that showed up. I'm very disappointed in how the carpet looks. This is the worst carpet cleaning experience I have ever had.

Report a concern   February 10, 2016 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

people

Report a concern   February 10, 2016 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and job well done

Report a concern   February 10, 2016 — Rated 10 out of 10 by Laura Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The clean is as good as new!

Report a concern   February 10, 2016 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick dry time

Report a concern   February 10, 2016 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job and service

Report a concern   February 10, 2016 — Rated 10 out of 10 by Y.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning

Report a concern   February 10, 2016 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service representatives are friendly and knowledgeable. I like the fact that I get a call prior to the person arriving at my house, and they are always prompt. The person is always friendly and professional and they always do a really great job.

Report a concern   February 10, 2016 — Rated 5 out of 10 by D.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Something went wrong at the doorway between kitchen and front room. It looks very dirty, and carpet was forced under metal strip.

Report a concern   February 10, 2016 — Rated 5 out of 10 by A.O.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The recent service we had done was not what we expected, I will say the first time we used your service it was awesome, the carpet was soaked when the tech left, and once it dried you could basically see the same spots in the rug. I have a carpet cleaner that we use on a regular bases to maintain our carpet we just wanted to get a professional cleaning this time, so this time I'll say it wasn't a good job but I will say the guy was friendly and good customer service.

Report a concern   February 10, 2016 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very pleased with the results of our carpet, it looks like new. There were some spots that we didn't know what they were from, & Jimmy was able to remove them.
Jimmy Ayers was very professional. When he came in, introduced himself, asked me to show him what needs to be cleaned, & he explained in detail what the procedure was to cleaning the carpet. Will recommend to friends, & we will use your Company again.

Report a concern   February 10, 2016 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are always prompt, professional and do outstanding work. Our service technician worked extremely hard to remove the red wine spills. We are always satisfied with the service.

Report a concern   February 10, 2016 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning, products are superb!

Report a concern   February 9, 2016 — Rated 9 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It just works. No smelly residue or shampoo.

Report a concern   February 9, 2016 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, knowledgeable and friendly technician.

Report a concern   February 9, 2016 — Rated 10 out of 10 by M.S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the use of water instead of chemicals. However I wish the results lasted longer than 2 weeks.

Report a concern   February 9, 2016 — Rated 10 out of 10 by M.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product and friendly service. Carpets dried very fast with no residue.

Report a concern   February 9, 2016 — Rated 9 out of 10 by Gary Chisholm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used company for multiple cleaning
My last job was not as good as the tile was not
Done very well..and spot in office was not
Lifted.. Depends on the tech

Report a concern   February 9, 2016 — Rated 10 out of 10 by Julie Jacobs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean my carpets get!!!

Report a concern   February 9, 2016 — Rated 10 out of 10 by D.L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good products and great service!

Report a concern   February 9, 2016 — Rated 5 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When you have a king size bed and bedrooms don't charge by the square footage of the room .

Report a concern   February 9, 2016 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I actually liked your technician, he was well educated on flooring in general and very helpful, polite and a total pleasure!

Report a concern   February 9, 2016 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far so good. Great service

Report a concern   February 9, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free cleaning!

Report a concern   February 9, 2016 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think your way of cleaning is GREAT and your employee was very very professional in everything that was done. I did however had some doubts about one section that didn't look like it would clean so Bryan said to let it dry and see if it looks better. We did that and did not put furniture back until tonight giving it more than24 hours to dry. My spots have not come clean and I was wondering if you might try something different. Please contact me would appreciate it very much. Joseph H Last name removed -- Phone number removed.

Report a concern   February 9, 2016 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Finley was professional and very helpful.


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