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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
zero residue!
No soap!
Amazed that the technician was able to get rid of stains that we'd had for years! Courteous and professional.
I like that you are a Christian base company. That you are not out to get over on customers. I appreciate the chemical free cleaning, and would highly recommend you to family and friends.
Customer service
Ricardo was very nice, knowledgeable, professional and good. He did not try to upsell is beyond the services we needed and I already recommended your services (and him by name) to my parents. We will definitely call you when my kids dirty up the carpets again.
Your services meet all of our expectations, clean carpets and professional service.
Fast and extremely nice serviceman
We had asked for a specific person to do our cleaning and you sent someone else. The guy you sent was nice but my mom, whose carpeting we are talking about is 89 and used to the original guy we asked for. She was not happy, neither was I.
The great job done by Zerorez and the friendly professional staff. Rodrick worked really hard.
I already sent an email to Customer Service
1-answer my call when I call, one number your on a 10 min hold the other number you are picked up now. 2.- do not tell a person OK to an AM time but call later to tell you it was only a request not the real time.
There are no chemicals. The person cleaning my carpets was courteous and informative. I always sing the praises of Zerorez!
Cleaning and service was excellent.
Your technician. His professionalism and courtesy.
friendly serviceman....got the stains out....only negative - carpet was really wet this time.
The carpets were clean and they did not feel sticky or soapy.
No chemical residue, quick drying. The technician that did my carpets, Ricardo was very professional and thorough.
The carpet is thoroughly cleaned in an efficient time frame at a reasonable price. The employees I talked to were very friendly and helpful
the service I receive is the best and I am a many time repeat customer
Very professional technician very knowledgable!
The Technician asked me if I live alone. I think that was not professional. No discussion regarding the cost of the work to be done. At the end he said I would receive an email with the price. He just told me at the end what the price would be. He got dirt on the rug when he cleaned the tile.
I like it because there is no soap use to clear carpet.
Our carpet was wet for 5 hours after the service was performed. The "dog" treatment did not take care of the dog odor in the room. Even though there was not urine in the room, I was told that it would get a dog urine smell out so I figured that it would take out a dog has been in this room smell, but it did not. The guy that cleaned the carpets was very nice and polite and worked hard while he was here.
I can't think of anything except to be more forthcoming about the prices. I Had 2 larger rooms that cost an additional $60 total.
Worked great
Carpets look great. Tech took time to explain the process and look for any areas of concern. Carpets look new again.
carpets are very clean. rodrick was very professional and expediant
Efficient, on time, very courteous technician.
Keep the appointment time