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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products are not harsh and carpets look really clean and not saturated
Improve scheduling. More accuracy with being on time and predicting length of time to complete job.
The guys were great and did a fantastic job and were on time and very nice!
The driver/operator was very curious, answered all of my questions about the process, and treated our furniture and walls with respect. We have several area rungs and previous carpet cleaning services have simply cleaned around them. He did the right thing and helped me move the rugs so he could clean the entire carpet.
Short wait to get on my carpet after completion. Great recommendations and reasonable prices
Brodie was the best service member and did a fantastic job! I like the furniture cleaning and sealant .
The guy who cleaned my carpet was great. He worked hard and was very nice. However, my traffic areas did NOT come clean and the grout on my tile floors is clean in some areas and not in others. Also, I paid $75 for flash treatment in a small area where a cat had urinated, but it still smells the same. I am SO disappointed. I feel like I wasted a week's paycheck for nothing.
no chemicals
Timeliness, professional, friendly rep. My carport was cleaned & problem area was pointed out before technician left. Main point-> my carpet was not overly wet once the job was done & it did not take all day to dry. I will use Zerorez again.
Didn't get the mavs tickets like promised
Clean carpet and great service
The carpet cleaning process seems to be thorough and little residue is left behind.
Throughness
The window time was met followed with excellent service.
Very knowledgeable staff, quick and friendly, informative and not pushy.
The technician Aaron was amazing! The person who we spoke to on the phone did not communicate
the discount or price we talked about to him but he was amazing and made up for her inefficiency.
I've used Zerorez previously and was thoroughly pleased with the carpet and tile cleaning. I quickly scheduled another appointment with Zerorez when it was time for another cleaning because my initial experience was a fabulous one. I was and still am very disappointed with the quality of service and level of customer service received. I placed a call to your office to speak with Mr. Bo Hopkins to discuss my experience but was told he was unavailable. Carpet cleaning was not even close to the level that it has been in the past. After the tile was cleaned and dried, it didn't look as if it has been cleaned and still had dirty spots. The prior tile cleaning left my floor completely clean and sparkling! Finally, I paid $250 to have my granite sealed. Your guy assured me it would be completely smooth and sealed. Not the case.... there are several rough areas on my counter and it was not sealed well. I am extremely disappointed. Someone is coming out tomorrow to address my concerns. I surely hope this person can fix what the first guy totally messed up.
No chemicals, quick and friendly services. Effective.
Excellent results and service.
I think my carpet is worse now than before. I have had a pet urine issue. Now the room totally smells like ammonia. Black light shows urine spread across the room not just in the small spots previous to the cleaning I spent over $500 on my cleaning
Easy to schedule, Technicians are friendly and knowledgeable and house smells cleans when they are done.
The technician was extremely professional.
Technician did great job. Same price as promised.
Punctual and friendly. Dustin did a great job and sold me more than I planned because the work looked so good and I felt it worth the extra to do it more completely. Would definitely ask for him back as a service tech too. Great employee!!
Great job! Came within time window, efficient service, very clean carpets & reasonable price!
My carpet looked really nice after it was cleaned. Very professional employees.
Great service.
Prompt service, Saturday appointments, and quality work.
Actually, I already have recommended y'all! The technician was on time (that is big for me!)and he was so nice. He explained what he was doing and answered all my questions. I like that the carpet dried pretty quickly and it looks great! (There is only one spot that showed up the next day that looks bad.)
Very thorough job, and the carpet dried within hours. I loved it!