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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first time you cleaned my carpet it was amazing the difference. This last time I was a little disappointed in how the carpet turned. They moved none of the furniture even small side tables. I will use you again and hope that will be more like the first time.
I have used Zerorez for 3years and have never been disappointed with their technicians (always professional), quality of work or pricing.
The technician arrived on time and went right to work. He did an excellent job and ensured that the back door he unlocked to bring in his equipment was locked before he left. The results are magnificent.
The rep advised me of all of my available options. The product cleaned my carpet very well
On Good Morning Texas it was shown that you get out wine stains and other hard stains. On my area rugs your process did not even get out simple dirt stains. My Bissell did better. Don't say it was because it was not pretreated because on the show and at the home show there was no pre treating. I was Suspose to get 100 sq ft tile cleaned. Well they only sprayed some stuff on my tile right in front of the sink and stove and then wiped up with a towel. The tile did not look or feel any different than when I clean myself. My master bedroom looked better than what it did but again I was expecting better from all I saw on your advertisement. Also I was told there would be a charge of 3 rooms for $99 with tax and $10 water. Halfway through the process that is when I was told it would be $589 and that was before the protectant which at that point I declined. The gentleman was very nice and called his manager and the price got straightened out. Price should have been stated up front not half way through.
The technician (Darell) was very helpful and explained everything thoroughly. No surprises. He did a great job!
Efficient and Rod did an awesome job! Best cleaning we have had with you.
Pet friendly, prompt and effective.
friendliness of the people doing the work.
Only had carpet cleaned.so far so good
My carpets look brand new and the service was impeccable!!
Great service and the rugs are very clean.
Employee's attitude is great! He was very thorough in telling us exactly what he could do so we knew exactly what to expect. It is so nice not to have a lot of residue left in the carpets. We were very satisfied with the results.
Floor was dry very quickly which for us with pets crated was awesome!
Quick service and the amount of old dog hair that was removed from our carpet was amazing.
Tech appeared less experienced and called manager several times around carpet stains, issues with test area for tile cleaning affecting the grout color. I am comfortable with the learning process but my carpets are still somewhat dingy and the grout in the kitchen will need to be repaired. Interesting that the tech said his manager told him he technically did nothing wrong yet you have a job partially done. Not sure this is the type of customer service I have experienced in the past and wonder if this is where zerorez truly wants to go.
In addition to the great product the technician was very knowledgeable and polite
Very Professional & Excellent Customer Service!
Friendly professional people. Do what they say they will do. Good follow up and willingness to have a satisfied customer. Thank you.
Customer service and quality cleaning of carpets
Pet stain removal worked very well. Service tech, Lamar, was courteous and knowledgeable.
Clean process
My husband and I were extremely satisfied with the results of our carpet-cleaning experience from Zerorez. The two techs were very professional and completed the cleaning in a timely manner. One of the main reasons we contacted Zerorez was their lack of using chemicals in the cleaning process.
no residue
We have used other carpet cleaning services, Zerorez technology is clearly superior. The service agent was prompt, efficient and knowledgeable.
The cleaning was fantastic. Got out almost all of the stains on our call center floor.
Fast and efficient!
Great.
There are several areas in doorways and one in front of my recliner that need some extra attention and did not receive it.
Get carpets clean!