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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional service
This time, it was about the tech named Frankie.
Service men are very courteous. My carpets are very clean after they are done.
No smell and dries within a few hours. makes carpet look brand new each time Zerorez cleans
Service was very good, he explained how the carpet is cleaned and the products that are available.
I had my carpets cleaned on Monday 2/15 and I was thoroughly pleased with the service tech and the service. I have been transitioning to "clean-green" products for some years now and was glad to incorporate Zerorez into the mix. Thank you!
Very thorough cleaning even when it would have been easy to blame results on carpet being over 10 years old. Great communication, before, during and after! Calling during the appointment was so impressive. Really great service and my carpets look great!
It got the stagnant smell out of a 30+ year old carpet.
It worked
The salesman was so informative and walked us through everything he was doing. He was respectful of our house and our family and was very courteous. He did a great job and I would highly recommend your services-plus, your prices were very reasonable! Thanks for everything!
There were a couple of spots where a chair was in the way so they skipped it. Technician was very pleasant. Somr confusion about the tile but that seemed to be the office
The carpet is clean and dries quickly. Cleaner was courteous. professional and careful with my wall corners and wood floor.
Service is prompt and efficient. No soap or residue left and diminish of previous stains.
Product cleans well and dries in a timely manner. The technician was neatly dressed, friendly & professional. He answered all my questions and made suggestions. Which I took. I will request Miguel the time I get my carpet clean.
I like the results of their cleaning products and the professionalism of their employees. The employees give extra effort to make sure you are satisfied with the results of their work.
I like the total customer service from the time I call to make the appt. to when your company leaves my house.
No chemicals
Robert was the technician who made the service call. He was very attentive, friendly and informative.
He provided info and suggestions on how to maintain the areas that needed cleaning.
The outcome was great and I am very impressed with the ZEROREZ method
The cleaning service was fine. I asked for an early morning appointment. the person showed up at 8PM. The carpet was not even dry when we went to bed.
Make it up by giving a bigger discount when the person making the call makes a very big mistake.
Your product is pure and the quality in cleaning is what makes Zero Rez worth the money and difference from competitors.
clean, quick and professional service
There were no chemical smell but not all stains were removed. We did not receive our gift card as well.
I was insulted by the way he so careful measured off EXACTLY 10 tiles by 10 tiles. There was not much left to that section of my small kitchen. I thought he could have offered to at least finish that small area with having to pay $1,28 or whatever it was per tile to finish the area. I realize this was supposedly free but it felt more like a come-one/gotcha to do the extra work, especially since I had already said I was not interested in the Mavericks tickets.
The representative was very professional and courteous. Also, very timely. The carpet looks great.
Carpet cleaning
Floors look great. Staff was professional. Prices seemed fair.
The floor was actually CLEAN after the service was performed.
I didn't like the back and forth of pricing/ dealing by the technician. I had to direct him how to clean my couch which cost me more this time to clean than the last
The service man was very nice. Good service. But prices can be high....

Products are very clean...no smell. Service was excellent.