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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and efficient and very professional
You got out old pet stains that I never thought could be removed. The technician was professional and helpful. A week later the stains are still gone and the 16 year old carpet looks good.
Aaron Hicks did a very good and thorough job cleaning my carpets and tile. I was scheduled between 10-12:00, that was changed to 1-3:00 and he arrived at 3:30, apologizing for the delay.
on time....nice
I did not receive my gift card I was supposed to get for my purchase. Can you please forward to me?
I have used your service a number of times in the last three years and this is the first time that we still have stains in the carpet. Your technician asked me to review his work before he left, but when the carpet was wet I could not get over to the soiled areas so see that the stains were still there. We were disappointed this time.
Children and pet friendly
I love that you clean without chemicals.
Prompt professional service with positive results
The technician could not have been nicer. However, our appointment was scheduled for 10-12 with a 30 minute call ahead. At around 11:45 when I had not received a call I called and was told the appointment was running behind. I would have appreciated an earlier call letting me know that. The technician arrived around 12:40. I was disappointed in the quality of the cleaning upon examination after the technician left. First thing I noticed after the technician left was that wherever the equipment had been pulled from each room that carpet area was saturated with noticed water drops on some of the carpet and the doorways actually appeared muddy looking on the tile where it met the carpet and the carpet appeared dirty at the start of the carpet like all the dirty residue was not pulled out/vacuumed up well. The carpets in most areas where soaked while a few areas were barely damp. When taking a closer look I still saw the same spots that were there before the cleaning. My husband pointed out that he had never seen carpets left so wet after a cleaning. If you walked on them with your socks your socks were saturated and wet. I had thought you guys advertised that you leave very little residue in the carpets. I would like the carpets cleaned again.
The cleaning is very thorough, especially with the new floor brush. Pleasant technician also.
Friendly and helpful Service attendant by the name of Finley. The job was done professionally. We were very satisfied with the outcome.
Quick and easy process I can feel good about!
Cleans pet stains very well
Environmentally clean - NO residue!
Customer service was great. The gentleman who came out was efficient and friendly. My carpet looks much better.
No harsh chemicals!!
Did not feel like Miguel was very customer service oriented. Maybe he was having a bad day. I had to ask for someone to come out and redo the tile since white film was in several places. He did not take his time and appeared to want to leave. He did not want to clean the sofa and two chairs because he said the price was not quoted correctly. I feel he should have cleaned them since the quote was on the prior invoice. They were not cleaned which disappointed me. Also, having to reschedule because it was not done correctly is a huge inconvienence.
Chemical free
No chemicals to hurt anything and it's always great looking afterwards.
I have been cleaning my own carpets for the last five years. I'm done doing it myself.
I had to take off work wait for a call to advise (that never came, I called)when the 3 hour Window was and then the window was not met and 45 mins later Jimmy, the Tech came and was WONDERFUL!! It is dispatch who has to manage the timing and when I asked if I was going to get any discount, I was told oh no! Really!!! I will have to advise Jody and Rebecca from the radio station that raves... There is some improvement needed... By bedroom carpet looks great..
Makes everything look brand new
I was quoted $188 before you cleaned my carpet. And $628 later I feel like I was taken advantage of and swindled.
Fabien was very knowledgeable, friendly and I'm going to request him again!
Carpet cleaning was adequate but not great. We we told when we called for our appointment we would get 100 sq ft of tile cleaning and a $50.00 gift card to Estilio Gaucho restaurant. The technician told us that was a different promotion and we were not going to get those things. I called the next day and left a message about this, and I have heard nothing.
I did not get a receipt in my email for the services as promised.
I like the reassurance that my carpet is not full of chemicals for my 8 month old crawling baby.
I was happy with the carpets but you were to be here between 2-4 the first time you called. You did call at 5 but did not get here till 630 while I was trying to prepare dinner for friends and family. Fred did a god job and apologized for being late but that was not acceptable and you made no compensation for the inconvenience .
very professional, great results, reasonable prices