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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals in the carpet cleaning process.
You were very prompt on your arrival to clean our floors. Your response to my concerns on cleaning the carpet were also a plus. The carpet was very stained and I knew it would be difficult to clean in some places; it's not perfect, but it is much better and I appreciate your efforts to get it as clean as possible. Thank you for following up with me on my concerns.
The two men who cleaned my carpets were professional and very polite. They explained to me upfront what they were going to do and what the costs would be. I appreciated them being on time and informing me on the details of the job. They were happy to do the job.
Clean without chemicals. Helpful in taking care of whatever is being addressed that day
My sofa was cleaned on 11/28/15. During the process, one of the arms was torn. I emailed asking for someone to call me, no response. I was finally able to get in contact and get help from a rep named Angel. My sofa was picked up for repair on 12/15/15 and just returned to me in Feb. 2016! Never did a supervisor or manager speak to me, apologize or offer any kind of free service. Very disappointing!
Carpets still smell horrible.
The guy was very friendly and protective of my furniture still in place, ie corner shields.
Very friendly and knowledgeable.
The young man who cleaned our carpets was on time, personable and professional. Couldn't ask for anything more! We have used your company before and will use you again.
Setting the appointment was incredibly painful, took a full 30 mins and then they got the date incorrect. Called to confirm had to go through 2 supervisors to get the right date and then they never called to confirm. We got a 20 minute notice call that they were in the way
Your deep cleaning process and tile cleaning is wonderful! I feel like I'm in a new house. Thank you!
Tyrone Randle was an excellent technician. My carpets look great!
Technicians are very professional, efficient, knowledgeable.
The process and carpet has never looked better
Very nice employees and excellent work
Knowledgeable tech that explained the product and how it works. I could really tell a difference with the dust level in my house as well.
Green cleaning floors look better nice employee
Techs are very efficient and the customer service was excellent with following up. We would definitely use again!
No soap.
The gentleman that came to my house was very professional and respectful. I loved how he took the time to evaluate my stains and explain the procedure of how he was going to clean
my carpet. He cleaned up afterwards. He was such a nice gentleman.
I like the fact that the you don't use soap so the carpets stay cleaner longer.
The service technicians were very helpful and polite. They did a great job cleaning my carpets and tile, plus sealing the grout.
Great Job Cleaning my Carpet. Also, the service professional was knowledgeable and took a lot of care during the cleaning process. Will definitely utilize your services again.
good service, showed up on time, very courtious
on time, explained procedures, polite workers
The technincian was professional and curtios. He was all around a nice person.
The guys did a great job and were very professional and knowledgeable!
The whole process was so much better than expected, Darnell was awesome- so professional and efficient. Would and already have recommend Zerorez to friend.
Thank you
Amy Pearce &
Name removed
I like that the process is chemical free and safe for my kids and pets.
Our service rep was great, explained the procedure, was very thorough. Two rooms and stairs cleaned. In our living area there are 2 stains that I pointed out to him beforehand, obviously I would like and expected them to be gone after the cleaning was completed. We looked at the carpet after he finished, everything looked good, was still very wet. We left and returned several hours later, carpets pretty much dry, and those 2 stains are still there, completely unchanged. Have had other companies clean in the past, stains (not heavy or many) removed. Was interested in zerorez because of the ads for fewer chemicals. However, if we are having carpet "cleaned", shouldn't we expect to have a few minor stains removed? I think it is a reasonable expectation. I took pictures of the after if you would like to see them.
Very professional