Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84668 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 6, 2016 — Rated 10 out of 10 by H.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco friendly with great results. Technicians are friendly and helpful.

Report a concern   April 6, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets were very dirty and they now are pretty much stain free. Jay, our technician was very professional and efficient. he was very personable, thorough and explained everything we could expect.

Report a concern   April 6, 2016 — Rated 9 out of 10 by T.L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I prefer no soap, or detergent products, which this company doesn't use. The person who came was very personable and got a stain out that didn't totally go away with his first application. He also gave me helpful information in keeping it clean.

Report a concern   April 6, 2016 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets looked brand new when they were done cleaning. Justin and J were extremely professional and took the time to explain the product to me. They also both were dressed neat and professional with is always a good thing. I would highly recommended Zerorez and especially Justin and J. Thank you so much for offering such a great product.

Report a concern   April 6, 2016 — Rated 8 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Watch where you spray the pre treatment - i have some modern industrial furniture with metal wheels. I found a rust spot when i moved my desk, once the carpet dried.

Report a concern   April 6, 2016 — Rated 4 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your prices are too high for the service I received!

Report a concern   April 6, 2016 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets feel clean and there is no sticky residue left behind. The technician was professional and did not try to pressure sell any services I did not want.

Report a concern   April 5, 2016 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet feels nice once dry. Citrus scent is a plus

Your technician was polite and efficient

Report a concern   April 5, 2016 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great services at great prices

Report a concern   April 5, 2016 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used other cleaning services. They were good and the cost comparable, but we had new carpet installed about 7 months ago and as hard as you try stains happen. And even if it's got stain resistance and a great warranty, clean it wrong and the warranty is void and stains just come back. That is why we tried Zerorez. We are setting up a regular schedule and hope this protects our investment. We don't use any chemicals to clean spots but we still have one kid at home and Kennel-trained dogs. But stains and accidents happen. I think the greatest part is it didn't smell like air freshener ... That is Just more chemicals. In fact it didn't smell at all! It just looked and smelled clean!

Report a concern   April 5, 2016 — Rated 6 out of 10 by A.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The person who ca me to my house tried to sell me on pet stain removal service for an additional $300.
My total cleaning bill was $180. It was a pretty hard sell, and really not necessary.

Report a concern   April 5, 2016 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

HA! I just recommend Zerorez no less than two hours ago to my VP!
You have the most caring, and talented techs.

Report a concern   April 5, 2016 — Rated 10 out of 10 by K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free

Report a concern   April 5, 2016 — Rated 10 out of 10 by Josephine Njemanze Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness, PROFESSIONALISM Of The TECHNICIAN And EXCELLENT Results Of The Service. Am satisfied with the service rendered. Thanks Zerorez.

Report a concern   April 5, 2016 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zero residue and great service people

Report a concern   April 5, 2016 — Rated 6 out of 10 by A.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

FEW OF THE SPOTS WERE STILL THERE AFTER THE CARPET DRIED.THE TECHNICIAN LEFT STAIN ON THE MASTER BEDROOM CARPET THAT WAS NOT THERE TO START WITH.I HAD TO USE A WET TOWEL TO CLEAN THE STAIN.THE TECHNICIAN WAS VERY POLITE,I THINK HE COULD HAVE USED THE HELP OF A SECOND TECHNICIAN.

Report a concern   April 5, 2016 — Rated 0 out of 10 by J.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

On March 15 we called to schedule an appointment to clean carpets in 3 rooms, the kitchen tile floor and two upholstered chairs on March 24. On the 23th the office called and said someone would be here between 1 & 3 pm. The Tech did not show up until 7:55 pm. I told him that it was too late. He asked if I wanted to reschedule. When I said yes, he checked with the office and told me someone would be here between 8 & 10 am the next day (March 25). Around 9:30 am we called the office and were told someone would be here between 1 & 3 pm. Office called at 2:30 to say Tech was running late. Office called again at 3:55 to say Tech was on his way and would be here by 4:20. He did arrive around that time.

As he cleaned the carpets he said that some of the darker spots in high traffic areas could not be cleaned. As he cleaned the tile floors he said the dark colored grout between the tiles would lighten up once it dried. He did the carpets, tile floor and chairs in less than an hour. After he was done he went out to his truck to check something. When he returned, he walked across the damp carpet with his dirty shoes leaving several footprints that I thought we could vacuum up once the carpet was dry.

The next day the dirt from the footprints could not be vacuumed up, the high traffic areas still looked dirty and the grout between the tiles was still dark. We then contacted Dalworth who happened to have a cancellation and came out on the afternoon of March 26th to re-clean the carpets and tile floor. They removed the footprints left by your Tech, cleaned the high traffic areas on the carpet and cleaned the tile floor so the grout is now bright again.

This was the 4th year we had used Zerorez and had not been displeased before but this year was a horrible experience and feel that what we paid for your services was comparable to throwing money down the drain.

Report a concern   April 5, 2016 — Rated 10 out of 10 by Nino Arzon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the concept of not using any chemicals or soaps.

Report a concern   April 4, 2016 — Rated 7 out of 10 by T.O.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better pricing on the area rug.

Report a concern   April 4, 2016 — Rated 10 out of 10 by Judy Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service man. Knows how to get stains out. Tells you the process

Report a concern   April 4, 2016 — Rated 10 out of 10 by M.A.R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick service

Report a concern   April 4, 2016 — Rated 10 out of 10 by S.A.B.C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love these guys, and I'm a difficult customer! We have had frequent pet accidents, the worst messes, and these folks cheerfully do everything they can to restore my carpets to like new condition. Don't know what we'd do without you! Thanks!!

Report a concern   April 4, 2016 — Rated 10 out of 10 by Lameshia Haynes-Gilbert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and knowledgeable. We didn't buy any of the upgrades due to other priorities. Since then my hubby and I have talked sometime next month I will be calling to order the filter and the protection for the carpet.

Being a business owner myself, it's very hard to find employees that take pride in what they do. My sister Erica Woodard referred you. We'll definitely be recommending Zerorez!!

Thanks again
Eric and Lameshia Gilbert

Report a concern   April 4, 2016 — Rated 10 out of 10 by M.O.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process doesn't leave the carpets sticky or with a strong odor, and the carpets look great!

Report a concern   April 4, 2016 — Rated 7 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

I can still smell pet urine. I think he did the best he could, but the commercials make it sound so much better.

Report a concern   April 4, 2016 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr. Harrison called ahead, was on time, very thorough, and did a great job.
He was also very pleasant.

Report a concern   April 4, 2016 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. Robert was very accommodating. He made sure that I was completely satisfied throughout the project. Terrific service.

Report a concern   April 4, 2016 — Rated 10 out of 10 by Johnny Lewis. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez twice now and they are very professional and my carpet and tile look like new!!!

Report a concern   April 4, 2016 — Rated 10 out of 10 by Carol Adams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the quality of the work and the experience. The service technician was very informative about the process. His attention to detail and ability
to educate me on the process was very encouraging. I have already recommended. The services to 3 of my friends.

Report a concern   April 4, 2016 — Rated 9 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician very courteous and efficient.


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