Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83960 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2016 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that did my carpet/tile was very courteous and professional.

Report a concern   March 26, 2016 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet always looks new after a zerorez cleaning. And the carpets dry fairly fast. The zerorez technicians are very thorough and professional.

Report a concern   March 26, 2016 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time did the job as advertised

Report a concern   March 26, 2016 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you offered to clean tile of one room, without additional cost. I ended up having him clean an additional room because of this.

Report a concern   March 26, 2016 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe for our family and let's! And as always great results.

Report a concern   March 26, 2016 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brody was great!

Report a concern   March 26, 2016 — Rated 7 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

It is taking a really long time to dry. It has been at least 30 hours since the job and it is still wet in spots.

Report a concern   March 26, 2016 — Rated 10 out of 10 by N.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Technician was terrific

Report a concern   March 26, 2016 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was good and my carpets look much better

Report a concern   March 26, 2016 — Rated 10 out of 10 by Lara Dulaney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved our technician,Edwin. He was knowledge and helpful but did not try to oversell me. We hat pe stains and he helped us determine which service made the most sense. Appreciate all he did for us.

Report a concern   March 26, 2016 — Rated 10 out of 10 by T.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very thorough and professional

Report a concern   March 26, 2016 — Rated 10 out of 10 by Amy Robinson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My floors look Great!! The man that did it, did a wonderful job!! Will definitely use Yall again!

Report a concern   March 26, 2016 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The outstanding staff and how clean the carpet became

Report a concern   March 26, 2016 — Rated 10 out of 10 by T.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On- time, professional, courteous

Report a concern   March 26, 2016 — Rated 10 out of 10 by Susan Hackett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was delighted with the service at Zerorez. From scheduling appointment through completed cleaning the team there were professional, friendly, reasonable, and helpful. Robert cleaned thoroughly and cheerfully went back over a few spots again at request. He was helpful in identifying some areas of carpet that may need special injection treatment to reconnect the surface carpet to the carpet pad beneath. I would use them again, and recommend others do so. Susan Hackett

Report a concern   March 26, 2016 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Healthy products, great service

Report a concern   March 26, 2016 — Rated 9 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service did a very good job on very dirty carpets. We just want to see how it does over a period of several days and weeks. We hope it ends up being the best we have had!
The technician Jimmy was great. He was very informative and extremely polite and courteous.

Report a concern   March 26, 2016 — Rated 10 out of 10 by Ronda Cooper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was done very quickly and my carpets looked wonderful. I was very happy with the service I received and will use Zerorez again.

Report a concern   March 26, 2016 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service - nice, knowledgeable, competent technician - good job.

Report a concern   March 26, 2016 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems to have cleaned woo. Micheal was very good. I did not receive $50 gift card

Report a concern   March 26, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very thorough and explained every procedure. He went above and beyond in cleaning our carpets.

Report a concern   March 26, 2016 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough and fast

Report a concern   March 26, 2016 — Rated 10 out of 10 by K.A.L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very likely I have already referred anew perso. To you in the colony louann and Barry foster. We have also referred our family who was in town visiting from South Carolina

Report a concern   March 26, 2016 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No lingering smell

Report a concern   March 26, 2016 — Rated 4 out of 10 by P.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

On the day that I scheduled the cleaning there was severe weather with lots of rain and possible tornado warnings. The technician that did the cleaning was a little preoccupied with several personal phone calls. He finished the job quickly and headed his way. I didn't think much of it because it looked clean and good. However, after the carpets dried I have noticed areas that I feel didn't get a through cleaning and still look dirty. Also, the promotion that was promised, a gift card to a steak house, has yet to arrive. I wish I would have spent an extra $30 more and schedule with another company to clean my house because I would have had their guarantee that they will come back to redo what I found was unsatisfactory. Very disappointed!!

Report a concern   March 25, 2016 — Rated 8 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Our quote was different from what we were charged.

Report a concern   March 25, 2016 — Rated 10 out of 10 by M.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zeroez techs were very efficient, prompt, conscientious, and attentive to customer's satisfaction with services provided. I felt as if Zerorez truly cares about doing quality and excellent work for its customer.

Report a concern   March 25, 2016 — Rated 5 out of 10 by D.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

there are streaks in the carpet in the den...and there had to be a leak in the hose...there are two water spots in the den area and a huge water spot in the hall...someone is coming out on monday march 28 to fix the issue...only problem with that? i have guess coming on easter sunday which was the whole purpose of requesting your cleaning services.

Report a concern   March 25, 2016 — Rated 10 out of 10 by Bob Richards Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your willingness to help with short notice. The personal care, professional services, and thoughtful ways of Dominic, your field technician. Bob Richards

Report a concern   March 25, 2016 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that the products are green.


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