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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service tech did a great job, as well so did customer service
Great service
Very very clean, soft, dried super fast. Service tech.was absolutely thorough, very polite. My 3rd time to use zerorez, there is no other choice for me.
Employees and equipment top notch
The technician was excellent. The customer service people at the call center were not as professional as they could be. One time when I called in the agent was laughing and I had to wait until she finished talking with her co-worker before she could help me. I was called 15 minutes before the end of my reservation period and told the technician was not finished with the previous job and it would take and hour before he was done. They should have called much much sooner. Also, there was old information in my file. Even though it had been 4 years since I had been a customer no one asked me whether the information on file was correct.
Fast and they worked beautifully. Justin our technician was great!
The interest in pleasing the customer.
Carpets look great and stay clean longer. The technician that came was very thorough and did a great job!
Love the way the carpets turned out without the use of soap/harsh chemicals
Seeing the chemicals from the previous carpet cleaners coming thorough the clear part of the suction hose. The demonstration of the pet removal process.
However, the misleading advertisement and technician statement about limited water usuage and short drying time due to use of limited of limited water.FALSE, IT TOOK ALMOST 12 HOURS FOR THE CARPET TO DRY AND THAT IS WITH A COMMERCIAL AIRMOVER GOING THE ENTIRE TIME IN EACH ROOM. THAT WAS VERY DISAPPOINTING AND MADE ME QUESTION EVERTHING ELSE THAT WAS SAID.
The technician Greg was wonderful. My tired carpet looks young again!
I love that it removes spots very well and there is no chemical smells. Carpet is left soft and service person is always friendly and informative.
Able to get rust, ink and pet stains out of rugs. Carpets now soft and revived. Technician was knowledgeable and friendly. I am now a raving fan of zerorez as they say on the radio.
Visual result very good!
The service was great and the employee work hard to get everything done.
First of all, our cleaning technician, Shane. He was very knowledgable about the process and products and shared a lot of information with us. He was on time, efficient and thorough. I would give him a 10++++. We also really liked that the cleaning process was natural without soaps or residues.
Improve notifications on when crew will arrive
Your employee. He was so nice and try hard to please me! Never said "that is not my job" when I asked him about moving something. Thanks Tristan for being so polite!
The carpet was left extremely wet and humid. Didn't dry for a day and a half and smelled of mildew as it dried. I tried airing out the room and leaving bedroom doors open, but it didn't help, just caused the whole house to smell. Corners in closet don't even look like they were touched. And I paid extra for the protector, but had no effect the minute my husband walked it to my room it left a stain on the carpet due to some kind of adverse reaction to his leather shoes. I spent 40 minutes with carpet cleaner and a sponge scrubbing it out. Technician was in and out in about 30-45 minutes, just didn't feel worth the $140.
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The man that came out was very professional and very knowledgeable about his job.....but more importantly extremely friendly. The world could use more people like him.
I was quoted $633 over the phone but charged $660 after they were done. The man who cleaned did a good job though. I just didn't like feeling overcharged.
Your products are great. They're environmental friendly and it gets the job done. They guy that came out was very professional. I would totally recommend you guys.
Fred was very professional and competent. He listened to our concerns. He arrived on the time he had said he would. The carpets look great. We want him to come back Fri and do our tile. Thanks.
Easy to schedule, good service techs, good product at a reasonable price.
Good service
Products work & technicians are very professional.
I like how the rep took his time in making sure everything spot was removed as best as he could remove it. He was very friendly.
The only thing I would like to check on was the free tile cleaning. I did not receive that. However, most of the living room was in the kitchen.
Really cleans without sticky cleaning solutions - gets the carpets clean and fresh.
Friendly representatives
Great job
Great product