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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One of the technicians took a big chunk of paint off of my newly painted (yes, within 2 weeks) walls. Also, they were unable to clean my tile/grout because of a problem with my grout, and while I appreciate the honesty, having this "special" included was part of the reason I called and nothing was done to offer me any other "special" instead.
Your technician was very professional, courteous and well mannered. I think his name was Triston. He rated A+ in my opinion. Next time I need cleaning, I hope he will be the one to answer my call....
thanks, jane king
The results!
It was amazing. The tecnitian was very professional and nice. Thanks! First name removed
I was impressed with the level of service I received from the technicians first and foremost. Aaron, (may not be correct spelling) arrived promptly and explained the process and pricing immediately. Besides his professionalism, he was affable and respectful of my property. He assured me that after he was finished "it would be like walking on feathers", and he was right. Excellent PR front man for Zerorez.
Keith also arrived on time and exhibited the same type of professionalism and work ethic. It seemed important to him, as it did Aaron, that I was pleased with the results.
Oh yes, I've already recommended your business to several friends. Keep up the good work and deliver consistent stellar service and Zerorez will become a household work.
Regards,
Margo Whitley
Chemicals limited to the "pre-treat" liquid, carpet and tile condition much improved as a result of the work, and I didn't have to do the work!
Your products work beautifully and leave no smell. Your young man ( I think his name is Danny)was extremely courteous and helpful. He did a wonderful job. Thanks, Sue Irland
I like that it is environmentally friendly and safe for kids and pets.
You used very little water.
I am always extremely happy with Zerorez! The technicians are friendly, professional and very thorough. They do a great job every time.
No chemicals, no strong odors, your products work well.
I like the way it refreshes my carpet and the care they take while doing the job.
The employee that cleaned out carpet was very personable and did a great job on our carpet. Give him a raise!!
Scheduling my appointment was a pleasure. The person even bumped my time up earlier in the day.
The technician ( Shane ) was very friendly and explained what he was doing and why. He worked fast and did a great job. There is no need to try another company, these people are the best.
First name removed-Richardson Texas
oK to use only my first name
Robert was so nice and professional. He even got a stain out that no other previous carpet cleaners could!
It has been only a few days for me to judge yout products! The guys doing the work were very effecient and well informed. Good job!!
Joel was wonderful and did a great job! My carpet looks great!
Jay did an awesome job with the cleaning inside. My only complaint is that the hose leading from the truck up to the house burnt my lawn, which is fairly new sod. I've never had that happen before.
Great work. Hector was very professional, courteous and efficient.
Just not as clean as I hoped
I really like the pre treatment with the machine. Which I was told that you no longer use. To me you have become a normal carpet cleaner.
I liked the guy who did the work as he was very thorough however after the carpets dried 12 hours later, the carpet color seems dingy
Got our carpet clean with no chemicals.
They work!!! Amazing employee and amazing results! Very please.
You do not set the right expectations. I thought I had enough to have three rooms done. Since my oldest dog suffers from incontinence, I was told the flash treatment was 75.00 per room. The tech gets out here and my 200 dollar quote turns into 550 dollars. I would have budgeted for one room at a time. This is the second time you guys have done this. I like the product, so next time, I'll be able to tell the customer service exactly what I want since I know the in's/out's of the business now. It is sad that you guys allow your customers to believe one thing, then have the tech come out and try to tell you that it won't work unless you spend double the money. It makes me so mad that while typing, I might look for another company.
Arrived in timely manner, explained what process would be, cleaned the areas, no offensive odor. Left estimate for cleaning possibly in future.
Cleaning seems to be thorough and long-lasting.
If I had read the reviews about Zerorez I would not have had you do the job. I only read them after the job was done. The tech Edwin was certainly a "10". He worked hard and was a very pleasant person. I like how my carpets turned out but I will wait to see if the stains return as so many other people reported. I don't like to do business with companies that offer incentives and don't deliver on them. I was not expecting anything, so was not disappointed. Your company needs to up its game and increase customer satisfaction--your reviews were horrible.
Eric and Tyler were very professional. Eric
took the time to explain all my options and exactly what he was doing.
That your carpet cleaning process does not use chemicals. However, you are able to treat pet stains aggressively when needed.