- Phone: (214) 372-5326
- Visit Website
based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great the tech was very courteous and professional
The carpet looks like new and dried quickly
The carpet is very clean. The technicians were very professional and courteous and were very careful to wear the booties and protect the furniture. I would definitely recommend them to my family and friends - have already told my son about them. Fred Vines (guess he was the lead technician) is a very good representative of your company. He told the helper that he did a good job (which he did) and that impressed me. We are definitely satisfied customers!
Infused water cleaning and extraction. Hard working technicians.
the way my whole house smells clean and fresh
Efficient and knowledgeable staff. Products which do the job without leaving behind odors and stickiness.
Better scheduling and timimg.
Tristin was a very nice person, and did a wonderful job. This is the first time I have used this service, and the product has no odor nor residue. The rug also dried pretty quickly I am so happy I heard about you from a friend. Thank you!
Name removed
they were prompt, and worked quickly. and my carpet looks great
Carpets stay clean--no chemicals used.
The carpets looked great and the technician was on time. I was deeply impressed with the outstanding customer service that entered my home. It made everything even better. Zerorez knows how to set the bar to make the customer happy.
My carpets are really clean. The technician was very professional and kept me informed all the way through.
I like the fact that it dries up very quickly and that their products are very safe
I like very much that is is eco-friendly and it was very effective on my carpet. The whole experience was great - the young man was friendly, helpful and informative. And the price was right! The only negative was that he didn't arrive within the two hour window I had been given, although he was close.
I like the fact that it is a green product and no chemicals. I also like that the tech took the time to explain things in detail and make suggestions.very professional tech and I will request him again.
Timely service and courteous and efficient technician. Also carpets look good.
Very good product , and the service technician was very good.
The technician was polite and professional. I was very happy with the results.
Very professional. Excellent job.
Good tech and clean carpets. No pressure
They work
Our technician was very professional and did a great job cleaning our carpet thoroughly and quickly.
Stain still there. I used my Rug Doctor spot cleaner afterwards and it got out the stain.
The carpets came out great; but I like the associate who did our carpet the best. He was very conscious!
Fresh smell and not over powering scent is one of the things that I like. Our serviceman did such a great job and never rushed, even though we were his last appointment of the day. Very kind and considerate man. We needed to move a bed on another wall and he helped with that. We were very thankful.
At the time of my treatment, I was encouraged and did purchase an add-on pet treatment for a wool area rug as well as spot treatment for room carpeting.
Upon complete drying of my rugs, I noticed that the pet stains were not removed (as inspected by black light). I did not closely watch the workers at the house because I was keeping my toddler entertained to keep her out of their way so at this point I'm unsure if the add-on treatment was even applied. I know that my dog has not had any incidents since the treatment because 1. We have kept him crated at night and while alone in the house and 2.) the soiled areas are exactly the same as before the treatment.
Overall I was happy with the service until I realized that the soiled areas do not look like any additional treatment were applied. I recognize that the treatment I purchased wasn't the "top line" fix but I would have expected some level off difference. This also makes me call into question how well the zerorez cleaning, really cleaned and disinfected my carpets. I've seen better results with respect to pet stains from rental unit carpet cleaners.
On time, courteous, and y'all do a fantastic job.
Great customer service on the front end and the technician was very friendly and professional. Definitely will recommend.
It is customer service that makes the company. The technician was very cordial, knowlegdable and did an extremely good job.
I wish he would have cleaned better around the sofa and I think he skipped cleaning under my son's desk. I didn't notice the carpet around the couch until I moved the furniture back.
I also don't understand how my quote went up by $100. I understand $56 from yhe extra tile square footage, but what about the rest? I could swear that the quote over the phone was about $225 and the final bill was $327.