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based on 84668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service telephone representative was not helpful. The carpet cleaner was argumentative. Blue stains were left as residue on my carpet. No one came back to clean them. This is the worst service, quality and experience I have ever had. I will never use nor recommend again. I will add a bad review to Google too
VERY CAPeable people. They come in and get to work and finish quickly and you are left with carpet that looks brand new. I would not think of having any one else clean my carpet.
The guys did a great job and it didn't take very long. My carpet looks amazing!
Everything was professionally done and our carpet felt better than the day it was installed.
Good clean job, fast with great results
The flash treatment. Joel Ford was a phenomenal technician.
The technician,Edwin,was very friendly and helpful. He took his time and addressed all my concerns. The carpet looks like new again. I definitely have and will recommend Zerorez.
Thanks, Mrs. First name removed Williams
Tech was very friendly and informative. I will call you back to do my carpets again.
Technician was on time, helpful, and my floors look great. Dried quickly too.
Timely service, great results, knowledgeable and friendly tech's.
Carpet is very clean and with no chemical smell.
Not using soap or chemicals. Jay was very good and knew all about and explained very well the process
No chemicals used to clean.
I liked that our technician, Jay, was so knowledgeable and educated me on all my options. He was friendly, and I really appreciated his help!
How well you clean the carpets and Robert was wonderful!
I like the people you send out, they are friendly and courteous.
Did great job . . .
Great service and friendly technicians
Dave and Fred called before arrival and immediately started cleaning after a review of the job.
Tha carpets look great.
I can't say enough about the service I get from your employees-I always get the best! I will never use anyone else. I will and do recommend zerorez to everyone.
No toxic residue left in my carpet. Technician so SO nice! What a sweet fellow. He was professional and cared so much about making my carpets extra clean! I was planning to replace my carpet in a few years but it looks so good that I think I can go a little longer!
My only problem was with scheduling. When I made my appointment over the phone I was told it would be 8-12am window. I received an email that had the date but no time slot indicated. At 12:30 I called and was told I was in the 1:30-3:30pm time slot. The techs arrived at 3:00. I had other things I was planning on doing that afternoon which I could have done in the morning if I had been told the correct time.
Excellent service
Products were good. Tech was on time and very friendly.
Very friendly staff, but most important the great cleaning!
green cleaning, excellent service, thorough job, polite employees, clean fluffy carpets after, absolutely satisfied customer !
Great customer service when they are here. Phone service needs a little help. I was on hold a LOnG time. They called to confirm and the tech had already come and gone. Overall a good experience.
You were able to get out all the old stains in the original carpet in our house. Bradly Kramer was very courteous and worked very hard. He was able to answer all my questions completely.
Louis and Matt did a great job. Very profession and informative
I saw you on Good Morning Texas and it showed you really making a big difference to some really bad carpet but I don't feel that I got that result. I think you might do well, just not as much as you advertised.